Inner Work Life - Publications - Faculty & Research

25 Aug 2014
HBS Case

Starbucks Reinvented

work to relax and enjoy the small, affordable luxury of a special coffee beverage seemed to resonate with the social and economic moment, she recalls. Six months later she met Howard Schultz, an entrepreneur who acquired the company in... View Details

Keywords: by Julia Hanna; Food & Beverage

14 Nov 2006
First Look

First Look: November 14, 2006

Working PapersThe Business of Free Software: Enterprise Incentives, Investment, and Motivation in the Open Source Community Authors:Marco Iansiti and Gregory L. Richards Abstract In this paper, we examine the motivations of large... View Details

Keywords: Sean Silverthorne

06 Sep 2011
Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

in their current circumstances; for people who are working hard and maybe even finding success in their life and work, but who struggle to find meaning or fulfillment in what they are doing; for those who... View Details

Keywords: by Carmen Nobel

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

forthcoming New York: Dey Street Books Rebel Talent: Why It Pays to Break the Rules at Work and Life By: Gino, F. Abstract—The world’s best chef. An airline captain who brought his flight to safety in a... View Details

Keywords: Sean Silverthorne

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

London in the 1960s. The Whitehall researchers attributed shorter life expectancies among lower-level civil servants, who tended to die at younger ages than their bosses, to the psychological stress of View Details

Keywords: by Jay Fitzgerald

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details

Keywords: by Ranjay Gulati

31 May 2023
HBS Case

Why Business Leaders Need to Hear Larry Miller's Story

View Video Editor's note: Watch the video in "full screen" mode for the best viewing experience. If Larry Miller hadn’t concealed his criminal record, would he ever have been given the chance to turn his life around? Would his talent have... View Details

Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

people in the area regained confidence that life was returning to normal. Niinami’s company also donated lunch to Soma City elementary school students for three days in April before the school could get lunch service going again. When he... View Details

Keywords: by Dina Gerdeman

16 May 2023
In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

life of an early-stage business. When a situation is declared code red, startups should know who’s on point for communication with each stakeholder, who’s leading a process and how each process will be led. Also, plan for retrospectives... View Details

Keywords: by Avery Forman; Technology; Financial Services

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

Henry B. Hyde of the Equitable Life Assurance Society published Hints for Agents, which contained persuasive arguments for company representatives to rehearse. Canvassers for the American Bible Society carried booklets with helpful... View Details

Keywords: by Walter A. Friedman

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

cofounder is often based solely on complementary skills and experience versus the softer, and often more important, relationship criteria. While there are some working papers out there, I have yet to see definitive research that proves... View Details

Keywords: by Julia Austin

19 Apr 2010
Research & Ideas

The History of Beauty

disinclined to conform to assumed gender stereotypes by working on beauty. The fashion industry, which is also huge, suffers from the same lack of attention from management researchers. Q: You write, "Beauty emerges as an industry which... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

compared to a simple deficit rule that limits the maximum amount of deficit per period. Whereas the deficit rule does not perform well, the debt rule yields welfare gains virtually equal to the optimal rule. Download working paper:... View Details

Keywords: Dina Gerdeman

28 Jan 2008
Research & Ideas

Billions of Entrepreneurs in China and India

including rural health-care initiatives and even Bollywood. As Khanna explained to HBS Working Knowledge, "One can see China clearly when juxtaposed against India, a neighbor that, like China, is a large, populous, and ancient... View Details

Keywords: by Martha Lagace

14 Dec 2007
Op-Ed

When Your Product Becomes a Commodity

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. How often have you heard a manager blame... View Details

Keywords: by John Quelch

18 Dec 2018
First Look

New Research and Ideas, December 18, 2018

benign envy in addition to decreasing their perceptions of the entrepreneur’s hubristic pride (i.e., arrogance) while increasing their perceptions of the entrepreneur’s authentic pride (i.e., confidence). These findings align with previous View Details

Keywords: Dina Gerdeman

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

says Khanna, the Jorge Paulo Lemann Professor at HBS. “And even in the US, when you look at sources of early-stage capital for new entrepreneurs, it tends to be friends and family.” But making sure families will work well together can be... View Details

Keywords: by Sean Silverthorne

24 May 2021
Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details

Keywords: by Geoffrey Jones and Shelly Xu; Fashion

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

compartmentalize their work as separate from the rest of their lives. And so, it is incumbent upon leaders to find ways to create a positive work context in which employees not only feel inspired but also... View Details