Publications

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January 1997
Article

The Internet, Intel and the Vigilante Stakeholder

By: Joseph L. Badaracco Jr.

Keywords: Internet and the Web; Information Infrastructure; Business and Stakeholder Relations

June 2001
Article

Playing by the Rules: How Intel Avoids Antitrust Litigation

By: David B. Yoffie and Mary Kwak

Keywords: Information Infrastructure; Lawsuits and Litigation; Computer Industry

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

It's the set of processes that transforms either materials or information into a product or service. EE: How has this definition evolved over the past decade? Upton: There have been some exciting changes in recent years. First, operations... View Details

Keywords: by Staff

12 Sep 2006
First Look

First Look: September 12, 2006

Periodical:Journal of Law, Economics and Organization (forthcoming) Abstract Strategic alliances are commonplace in the biotechnology sector. We posit that the stock of prior alliances between participants in the biotech industry produces a network—a communications... View Details

Keywords: Sean Silverthorne

August 2013
Technical Note

Raising the Level of Abstraction

By: Willy Shih

This technical note discusses abstraction as a way of generalizing a process or component for wider application. By hiding complexity inside a module, abstraction enables system designers to think at a higher level. This lowers entry barriers to using (and reusing) a... View Details

Keywords: Abstraction; Modularity; Commercialization; Information Technology; Information Infrastructure; Information Technology; Applications and Software; Digital Platforms; United States; Asia; Europe

November 1999
Case

Lucent Technologies: Optical Networking Group

By: Marco Iansiti and Barbara Feinberg

Set in June 1999, this case describes the development of a new platform product, the Wavestar OLS 400G, that responded both to a demand for greater "bandwidth" and aggressive competitors seeking to supply it. The 400G's development process took only 14 months and... View Details

Keywords: Customers; Operations; Product Development; Performance Improvement; Information Technology; Information Infrastructure

March 2004 (Revised June 2010)
Case

Akamai Technologies

By: Benjamin Edelman, Thomas R. Eisenmann and Eric J. Van den Steen

As the leading content delivery network, Akamai helps Internet companies deliver Web site content to end users with fewer delays and lower costs. Describes the strategic management challenges facing Akamai in early 2004. The company is poised to offer its next... View Details

Keywords: Digital Platforms; Partners and Partnerships; Strategy; Internet and the Web; Information Infrastructure

August 1995
Case

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

By: Richard L. Nolan

Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details

Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges

April 2022
Teaching Note

Transforming BlackBerry: From Smartphones to Software

By: Ranjay Gulati and Eppa Rixey

Teaching Note for HBS Case No. 421-052. View Details

Keywords: Information Technology; Information Infrastructure; Applications and Software; Leadership; Organizational Change and Adaptation; Corporate Strategy; Technology Industry

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

Platform, a cloud-based infrastructure that supports the secure collection of information related to health and lifestyle, allowing hospitals and care providers to integrate and analyze data. Most health... View Details

Keywords: by Dina Gerdeman; Health; Technology

January 2018 (Revised August 2020)
Background Note

Continuous Software Development: Agile's Successor

By: Jeffrey J. Bussgang, Samuel Clemens and Olivia Hull

In recent years, the twin software development methodologies of continuous delivery and continuous deployment have risen to prominence in the start-up world and beyond. These methods have enabled technology companies large and small to accelerate their product... View Details

February 1989 (Revised December 1991)
Case

Intel Corp.--1988

By: David B. Yoffie

In 1988, Intel had a spectacular year. However, Andy Grove, Intel's CEO, wanted to reevaluate the company's position in "systems"--Intel's OEM PC, boards, and supercomputer businesses. This case explores Intel's position in both the semiconductor industry and its... View Details

Keywords: Competition; Information Infrastructure; Customers; Performance Evaluation; System; Rank and Position; Semiconductor Industry

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

that? A: We offer a number of useful tools in the book. Take a mechanism we call the "risk exposure calculator," for instance. Keyed to elements of growth, culture, and information management, it alerts managers, even as they're toasting... View Details

Keywords: Re: Robert Simons

2021
Article

Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services

By: Samantha Bates, John Bowers, Shane Greenstein, Jordi Weinstock, Jonathan Zittrain and Yunhan Xu

This paper analyzes the extent to which the Internet’s global domain name resolution (DNS) system has preserved its distributed resilience given the rise of cloud-based hosting and infrastructure. We explore trends in the concentration of the DNS space since at least... View Details

Keywords: Domain Name System; Resilience; Entropy; Internet and the Web; Infrastructure; Performance Effectiveness; Safety; Cybersecurity

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January 2001 (Revised February 2002)
Case

Rambus, Inc.: Commercializing the Billion Dollar Idea

Rambus, Inc. was founded to develop a new type of high-speed memory chip technology to enable DRAMs to keep up with ever-faster microprocessors. After developing the technology, Rambus chose an unusual licensing approach to commercialize it. This case focuses on the... View Details

Keywords: Technological Innovation; Competition; Commercialization; Information Infrastructure; Cooperation; Technology Industry

03 Oct 2012
What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

the educational system, with incentives to encourage advanced study in engineering as well as information and manufacturing-related technologies. In addition, they call for a national economic strategy for manufacturing, with an emphasis... View Details

Keywords: by James Heskett; Manufacturing

June 2023
Teaching Note

Connecting Students in Chattanooga (A) and (B)

By: Jan W. Rivkin

Teaching Note for HBS Case Nos. 722-449 and 722-451. As this case opens, it is the spring of 2020 in Chattanooga. COVID-19 has hit, public schools have closed their buildings, remote learning has begun, and more than 28,000 schoolkids lack the high-quality Internet... View Details

Keywords: K-12 Education; Pandemic; COVID-19; Accessibility; Education; Urban Development; Wealth and Poverty; Internet and the Web; Information Infrastructure; Education Industry; Tennessee