Publications

01 Jun 2016
What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

tackle tough business challenges like reworking an outdated strategy or business model. The culture evolves as you do that important work.” They then suggest that “it makes intuitive sense to look at culture as an outcome—not a cause or a... View Details

Keywords: by James L. Heskett

26 Jun 2024
News

Know Your HBS Staff: Nicole Messuri

September 2022
Article

In Search of Scholarly Impact

By: Usha C.V Haley, Cary L. Cooper, Andrew J. Hoffman, Tyrone S. Pitsis and Danna Greenberg

This is an introduction to a special issue on the importance and the methods of scholarly impact in real world issues. View Details

Keywords: Research; Higher Education

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December 2010 (Revised November 2013)
Case

Talent Recruitment at frog design Shanghai

By: Robert G. Eccles, Amy C. Edmondson and Yi Kwan Chu

This case illustrates the complexity and importance of hiring decisions in the Chinese operation of a global design and innovation firm. View Details

Keywords: Selection and Staffing; Recruitment; Talent and Talent Management; Decision Making; Complexity; Innovation and Invention; Shanghai

08 Jan 2020
Video

Prithvi Raj Singh Oberoi

P.R.S. Oberoi, Chair of the Indian-based luxury hotel and tourism company EIH, discusses the importance of high quality service in his industry.

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2007
Working Paper

The Price of Capital: Evidence from Trade Data

By: Laura Alfaro and Faisal Ahmed

We use highly disaggregated data on trade in capital goods to study differences in the price of capital across countries. This strategy is motivated by the fact that most countries import the bulk of machinery equipment from a small number of industrialized countries.... View Details

Keywords: Price; Goods and Commodities; Trade

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05 Feb 2020
Video

Eva Muraya

Eva Muraya describes the challenges she faced launching Kenya-based Brand Strategy and Design, an advertising and marketing start-up, emphasizing the importance of patience amidst on-going cash... View Details

Profile

Francesca Ioffreda

Why was earning your MBA at HBS important to you? I came to HBS to expand my skillset and be pushed outside of my comfort zone. I wanted to hone my personal leadership style via FIELD courses and team projects. For me, one of the most... View Details

Keywords: Health Care

May 2000 (Revised August 2000)
Case

Service and Value in e-Commerce

This collection of readings illustrates the importance of service and logistics in e-commerce, focusing on e-Toys' disastrous 1999 holiday season. View Details

Keywords: Valuation; Internet and the Web; Service Operations; Logistics; Consumer Products Industry; Retail Industry; Entertainment and Recreation Industry

22 Nov 2019
Video

Merrill J. Fernando

Merrill Fernando, founder of Sri Lanka's largest and most global tea brand, Dilmah, discussed the importance of establishing local brands.

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May 2012
Case

BoldFlash: Cross-Functional Challenges in the Mobile Division

By: Michael Beer and Rachel Shelton

Roger Cahill has spent less than a year as head of the Mobile Division of BoldFlash, a flash memory component maker. On the corporate level, BoldFlash has adapted to an evolving and difficult marketplace, but the Mobile Division is struggling. The four groups within... View Details

Keywords: United States; Massachusetts; Morale; Human Resource Management; Technology; Leadership; Opportunities; Organizational Design; Conflict and Resolution; Product Development; Change Management; Information Infrastructure; Business Processes; Manufacturing Industry; Electronics Industry; Massachusetts

Article

Why Grit Requires Perseverance and Passion to Positively Predict Performance

By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky

Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details

Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives

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06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

Moneyball Analytics play a greater role in preparation for management? If so, what should it replace? What do you think? Jim Heskett's latest book,The Culture Cycle, was published in September. Original Article In the past we've discussed the View Details

Keywords: by James Heskett

January 2023
Article

Psychological Safety Comes of Age: Observed Themes in an Established Literature

By: Amy C. Edmondson and Derrick P. Bransby

Since its renaissance in the 1990s, psychological safety research has flourished—a boom motivated by recognition of the challenge of navigating uncertainty and change. Today, its theoretical and practical significance is amplified by the increasingly complex and... View Details

Keywords: Safety; Risk and Uncertainty; Leadership; Working Conditions; Research; Performance; Learning; Organizational Culture

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18 Oct 2018
Research & Ideas

How to Use Free Shipping as a Competitive Weapon

ablokhin Free shipping is an increasingly important tool in the online retailer's marketing arsenal, but few sellers understand the intricacies of the strategy and are leaving significant profits on the table, new research suggests.... View Details

Keywords: by Kristen Senz; Retail

2012
Chapter

Environmental Federalism in the European Union and the United States

By: David Vogel, Michael W. Toffel, Diahanna Post and Nazli Z. Uludere Aragon

The United States (US) and the European Union (EU) are federal systems in which the responsibility for environmental policy-making is divided or shared between the central government and the (member) states. The attribution of decision-making power has important policy... View Details

Keywords: Natural Environment; Policy; Government and Politics; Governing Rules, Regulations, and Reforms; European Union; United States