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  • All HBS Web  (820)
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  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of... View Details
Keywords: by Kristen Senz
  • January 2021 (Revised April 2022)
  • Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
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George, William W., and Amram Migdal. "Best Buy's Corie Barry: Confronting the COVID-19 Pandemic." Harvard Business School Case 321-073, January 2021. (Revised April 2022.)
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

the post-recovery stay in the hospital. This enabled the hospitals to discharge almost all of their patients to inexpensive home health recovery rather than to very costly skilled nursing facilities. And the View Details
Keywords: by Michael Blanding; Health
  • 11 Sep 2019
  • Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

on performance, a step toward what health economists call “value-based pricing.” “The implication for German health insurers—and indirectly, consumers—has been millions of euros in savings on drug spending,... View Details
Keywords: by Danielle Kost; Health
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

certainly opening, and it is a global window. All advanced economies, even those with universal insurance, are starting to confront the reality that the healthcare system is not aligned to drive value for the patient, or the health View Details
Keywords: by Roger Thompson; Health
  • 23 Jul 2024
  • Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

people with health insurance often are saddled with medical debt. Policymakers have taken notice, and in an election year amid an uncertain economy, health care, debt, and economic mobility are all hot... View Details
Keywords: by Rachel Layne; Health
  • 02 Jul 2013
  • First Look

First Look: July 2

candidates. We find that increasing the political representation of Muslims improves health and education outcomes in the district from which the legislator is elected. We find no evidence of religious... View Details
Keywords: Anna Secino
  • June 2006
  • Article

Operational Failures and Interruptions in Hospital Nursing

By: A. L. Tucker and S. Spear
Keywords: Operations; Failure; Health; Health Industry
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Tucker, A. L., and S. Spear. "Operational Failures and Interruptions in Hospital Nursing." Health Services Research 41, no. 3 (June 2006): 643–662.
  • 24 Sep 2007
  • Research & Ideas

The FDA: What Will the Next 100 Years Bring?

point out in the book's introduction, the FDA must also operate as a political and governing agency. Decisions are expected to be made in transparent rule- and procedure-based ways, and in many cases they produce outcomes that reach... View Details
Keywords: by Sean Silverthorne; Health; Health; Health; Health
  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
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Tucker, Anita L., W. Scott Heisler, and Laura D. Janisse. "Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals." Permanente Journal 18, no. 3 (Summer 2014): 33–41.
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

considered itself to be among the best hospitals in the country, even though it had scant evidence to benchmark its performance against others. But data co-collected by the Cystic Fibrosis Foundation instead showed that the outcome for... View Details
Keywords: by Julia Hanna; Health
  • June 2008
  • Case

Gordon Williams: Clinical Research at Brigham and Women's Hospital

By: H. Kent Bowen and Courtney Purrington
Clinical research is a critical element of biomedical research and development. This case describes the challenges of clinical research, and its role in bringing breakthroughs to patients. Dr. Williams leads through his own research and special programs to train... View Details
Keywords: Training; Health Care and Treatment; Success; Programs; Research and Development; Health Industry; Health Industry
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Bowen, H. Kent, and Courtney Purrington. "Gordon Williams: Clinical Research at Brigham and Women's Hospital." Harvard Business School Case 608-168, June 2008.
  • March 1999 (Revised July 1999)
  • Case

Dana-Farber Cancer Institute, The

By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
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Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
  • 2025
  • Working Paper

Healthcare Provider Bankruptcies

By: Samuel Antill, Ashvin Gandhi, Jessica Bai and Adrienne Sabety
Healthcare firms are filing for Chapter 11 bankruptcy at record rates. We find that bankruptcies increase healthcare staff turnover, worsen care, and harm patients. Using a difference-in-differences design, we estimate that a bankruptcy filing immediately increases... View Details
Keywords: Insolvency and Bankruptcy; Health Care and Treatment; Outcome or Result; Retention; Health Industry
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Antill, Samuel, Ashvin Gandhi, Jessica Bai, and Adrienne Sabety. "Healthcare Provider Bankruptcies." NBER Working Paper Series, No. 33763, May 2025.
  • April 2004
  • Article

The Impact of Operational Failures on Hospital Nurses and Their Patients

By: A. L. Tucker
Keywords: Operations; Failure; Health
Citation
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Tucker, A. L. "The Impact of Operational Failures on Hospital Nurses and Their Patients." Journal of Operations Management 22, no. 2 (April 2004).
  • June 2005
  • Article

The Collapse of a Medical Labor Clearinghouse (and why such failures are rare)

By: C. Nicholas McKinney, Muriel Niederle and Alvin E. Roth
Keywords: Health; Labor; Failure
Citation
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McKinney, C. Nicholas, Muriel Niederle, and Alvin E. Roth. "The Collapse of a Medical Labor Clearinghouse (and why such failures are rare)." American Economic Review 95, no. 3 (June 2005): 878–889.
  • 29 Sep 2015
  • First Look

September 29, 2015

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49708 Published first online September 16, 2015 Journal of the American Medical Informatics Association Incorporating Longitudinal Pediatric Patient-centered Outcome... View Details
Keywords: Sean Silverthorne
  • 26 Jul 2016
  • First Look

July 26, 2016

organizing care around medical conditions, not simply around hospitals and doctors. We need to do more team-based medicine and to better integrate specialty care with primary care. We need to be doing a better job measuring health View Details
Keywords: Sean Silverthorne
  • Article

What Will Be Needed for the New GI Fellowship Match to Succeed?

By: Muriel Niederle, Deborah D. Proctor and Alvin E. Roth
Keywords: Health; Education; Success
Citation
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Niederle, Muriel, Deborah D. Proctor, and Alvin E. Roth. "What Will Be Needed for the New GI Fellowship Match to Succeed?" Gastroenterology 130, no. 1 (January 2006): 218–224.
  • 2004
  • Article

A Case Study of Operational Failures in Home Healthcare

By: A. L. Tucker
Keywords: Operations; Failure; Health; Information
Citation
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Related
Tucker, A. L. "A Case Study of Operational Failures in Home Healthcare." Journal for Healthcare Quality 26, no. 3 (2004): 42–48. (Special Issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality.)
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