Happiness - Publications - Faculty & Research

21 Oct 2002
Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

I need to get on with my presentation, getting checked out and so forth. But, I'm a little happy too, because now I have something to talk about. And so I'm holding this little story in my back pocket waiting for the appropriate time in... View Details

Keywords: by W. Earl Sasser

22 Feb 2000
Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

40 years. "These are people entering their retirement years very engaged,"Emerson says. "They are not going to be happy just writing a check andgoing to the annual dinner." Finally, says Grossman, there's... View Details

Keywords: by Anne Kavanagh

11 Mar 2015
Research & Ideas

How Do You Grade Out as a Negotiator?

however, that will never change. The best we can do is learn to understand our own mind and gradually improving our ability to get what we want—and be happy with what we get. Sidebar: Negotiation Bargaining Styles Where do you fit?... View Details

Keywords: by Michael Blanding

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8, 2005 View Details

Keywords: by Sean Silverthorne

13 Oct 2003
Research & Ideas

Negotiating Challenges for Women Leaders

behavior—which is a stereotype—one of the things we can do is ask, "How am I really going to be perceived if I don't negotiate?" If you don't negotiate for your salary, they walk away happy that they paid you less but wonder why... View Details

Keywords: by Martha Lagace

20 Jun 2012
Lessons from the Classroom

Teaching Leadership: What We Know

way to teach leadership. There are currently as many ways to teach the topic as there are definitions of it (Rost, 1991), each proponent as enthusiastic as the next about his or her favored approach. And finally, we have learned that most experienced teachers are not... View Details

Keywords: by Scott A. Snook, Rakesh Khurana & Nitin Nohria; Education

05 Sep 2006
Research & Ideas

HBS Cases: Porsche’s Risky Roll on an SUV

shareholders' meeting in 2004 in Leipzig. While rival carmakers such as Ferrari, Aston Martin, Alfa Romeo, and Lamborghini have been happy to locate where labor costs are cheaper, Porsche wanted to ensure its "Made in Germany"... View Details

Keywords: by Martha Lagace; Auto; Manufacturing

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

sell when it costs so little to be happy ." Warren speculated that "we are going to come up with a self-sustaining economy meaning that we will revert back to small towns that depend less on trade and more about the common... View Details

Keywords: by James Heskett; Service

04 Mar 2016
Research & Ideas

Is E-commerce at Risk in Apple's Security Dispute with the FBI?

because of national security, and Apple can easily open up the storage closet (or in this case, the cloud service) and give it to them, they’re happy to do so. But the FBI is asking them to write a specific code to unlock their... View Details

Keywords: Re: Sunil Gupta; Technology

11 Feb 2013
Research & Ideas

Neuroeconomics: Eyes, Brain, Business

The children's classic The Polar Express tells the fanciful story of a young boy's journey to the North Pole on a train filled with chocolate and candy. But when Warner Brothers released a $165 million computer-animated version of the tale, many critics described the... View Details

Keywords: by Carmen Nobel

17 Aug 2011
Research & Ideas

Protecting against the Pirates of Bollywood

temptation faced by our global audiences who were eager to watch the film as soon as it was released in India," case protagonist Rohit Sharma, head of international sales and distribution at Fox Star, says in the case. Happy Ending... View Details

Keywords: by Kim Girard; Motion Pictures & Video

22 Apr 2014
First Look

First Look: April 22

August 2013 Journal of Experimental Social Psychology Getting the Most Out of Giving: Concretely Framing a Prosocial Goal Maximizes Happiness By: Rudd, Melanie, Jennifer Aaker, and Michael I. Norton Abstract—Across six field and... View Details

Keywords: Sean Silverthorne

03 Feb 2020
What Do You Think?

Can an Organization Have Too Much 'Rebel Talent'?

reflect, (5) learn everything—then forget everything, (6) find freedom in constraints, (7) lead from the trenches, and (8) foster happy accidents [through, for example, ways of bringing diverse employees together on a daily basis]. One... View Details

Keywords: by James Heskett

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

men are more interested in group identity. "Women hold back on what they want to claim," she said, adding that, "this may be a more functional strategy for women. Strong personal relationships may be more important to women's career success than to men.... View Details

Keywords: by Martha Lagace

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

forthcoming World Happiness Report Happiness and Prosocial Behavior: An Evaluation of the Evidence By: Aknin, Lara B., A.V. Whillans, Michael I. Norton, and Elizabeth W. Dunn Abstract— Humans are an... View Details

Keywords: Dina Gerdeman

21 Oct 2014
First Look

First Look: October 21

and negative economic growth are experienced, with losses having more than twice as much impact on individual happiness as compared to equivalent gains. We use Gallup World Poll data drawn from 151 countries, Behavioral Risk Factor... View Details

Keywords: Sean Silverthorne

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

customers can help identify the developments to which a company might not respond. Companies tend not to go after opportunities in markets that are too small to meet their growth needs, for instance. They are often happy to shed their... View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

13 Dec 2004
Research & Ideas

Sharing News That Might Be Bad

to present it in the most constructive context. "People aren't happy when the unexpected happens, but they are even unhappier if they find out you tried to hide it," says Bruce Patton, a partner at Boston-based Vantage Partners.... View Details

Keywords: by Paul Michelman

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

work on money as an important part of my Leadership and Happiness course and look forward to catching up with his newest efforts. My extended family has agreed to share The World: A Brief Introduction, by Richard Haas, in a group... View Details

Keywords: by Carmen Nobel; Information; Publishing

15 Aug 2011
Research & Ideas

A New Model for Business: The Museum

curation—showing competitors' prices—than would a company whose products and services are easier to evaluate. Call it enlightened self-interest. I don't think we can expect manufacturers and retailers to change in ways that will harm profits, even if it benefits... View Details