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  • 14 Apr 2003
  • Research & Ideas

Andy Grove on the Confident Leader

its trek through that? Grove: Our last-generation growth has been fueled by a fairly major structural transformation of the computing industry from mainframe, centralized computing to distributed computing, PCs. And that defined the... View Details
Keywords: by Walter Kiechel; Technology
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries... View Details
Keywords: by Jim Aisner; Retail
  • 15 Sep 2003
  • Research & Ideas

The Lessons of New-Market Disruption

and set the next industry standard. While a 1.3" disk drive would be the smallest drive in the world (about the size of two postage stamps), it would drastically underperform the 2.5" drives in terms of cost per megabyte and... View Details
Keywords: by Clark Gilbert; Technology
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

firm, or between an upstream and downstream firm. We claim that misalignment is costly both to the involved functions/firms and to the rest of the organization or supply chain, and focus the paper on studying the circumstances under which alignment will or will not... View Details
Keywords: Martha Lagace
  • 11 Jun 2001
  • Research & Ideas

E-Commerce Unplugged

behavior. Good examples of such companies are leaders in the consumer packaged-goods industry such as Coca-Cola, PepsiCo, Procter & Gamble and Kraft Foods—or retail organizations such as Wal-Mart and Best Buy. Consider the following... View Details
Keywords: by Nitin Nohria & Marty Leestma
  • 15 Feb 2000
  • Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

participants are really interested in getting a snapshot of where information technology is headed over the next few years. It moves so fast, and new entrants come in so quickly they can turn an industry upside-down in a matter of months.... View Details
Keywords: by Staff
  • 18 Apr 2005
  • Research & Ideas

Selling Luxury to Everyone

established middle-market and even lower-market players." For example, she said, "eight years ago, Starbucks was a luxury game on the east coast. . . . Now, Starbucks is daily standard operating procedure—a mass business."... View Details
Keywords: by Julie Jette; Consumer Products
  • 01 Oct 2013
  • First Look

First Look: October 1

Vadim Kogan Abstract—"The 2010 Vancouver Winter Games lost $223 million, astonishing for a 17-day event. Next year's London Summer Games, which cost a record Olympic rights fee of $1.18 billion, are expected to lose at least as... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2008
  • First Look

First Look: June 24, 2008

http://www.hbs.edu/research/pdf/08-102.pdf Cases & Course Materials (None this week.) Publications Managing Up Author: Linda A. Hill Publication: Boston, Mass.: Harvard Business School Press, forthcoming Abstract Managing up is not political View Details
Keywords: Martha Lagace
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

for firms from industrialized economies and negative effects for firms in other emerging economies, which are less export-intensive and more import-intensive. Motivated by these facts, we build a dynamic model in which real depreciations... View Details
Keywords: Sean Silverthorne
  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

and by extension with their entire staff. What they have in mind for management, they say, is a "new moral contract" that explicitly chooses value creation over the zero-sum game of value appropriation. Organizations that focus purely on... View Details
Keywords: by Martha Lagace
  • 01 Jul 2019
  • What Do You Think?

Are Super Stretch Goals Only for the Very Young?

explanations for the phenomenon and its success or failure. These included such things as the nature of the industry or product, the way such goals are implemented, and the size of the organization making use of them. There were,... View Details
Keywords: by James Heskett
  • 08 Sep 2015
  • First Look

September 8, 2015

demonstrates why some places, times, and industries should be associated with a greater degree of experimentation by investors. Investors respond to financing risk—a forecast of limited future funding—by modifying their focus to finance... View Details
Keywords: Carmen Nobel
  • 20 Jan 2015
  • First Look

First Look: January 20

following a prosocial norm and self-regulation. We tested 433 children between 6 and 13 years of age in two variations of the Dictator Game (DG). Children were asked what they should or would give in the View Details
Keywords: Sean Silverthorne
  • 04 Oct 2004
  • What Do You Think?

Does Speed Trump Intellectual Property?

these responses, is the value of intellectual property in all but a few instances or industries vastly overrated? Is the appropriate response to this dilemma to rethink processes to achieve speed as both a defense and an offense against... View Details
Keywords: by James Heskett
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

services that are friendly to the environment (a 1993 US executive order) and to "stimulate the use of green standards in private procurement" (a 2008 communication from the Commission of the European Communities). But despite these justifications, there has been... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

competencies that have literally changed the rules of the game for their respective industries worldwide. In spite of recent adverse publicity regarding Wal-Mart's personnel practices, all of these... View Details
Keywords: by James Heskett; Service
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

given that product architecture has been shown to be an important predictor of, among other things: product performance, product variety, process flexibility, and future industry evolution. We explore this relationship in the software... View Details
Keywords: Martha Lagace
  • 20 Nov 2012
  • First Look

First Look: November 20

anti-regulation movement that started in the 1970s, voluntary self-regulation programs have emerged in many regulatory agencies, seeking to increase cooperation between government and industry to achieve greater and more cost-effective... View Details
Keywords: Sean Silverthorne
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

focused niche strategy have an ultimate advantage in the creation of novelty. This is partly because a focused new idea can more closely correspond to a new firm than is possible in vertical or modular industry structures: Everything... View Details
Keywords: by Marco Iansiti & Roy Levien
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