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  • 2021
  • Working Paper

An Empirical Study of Time Allotment and Delays in E-commerce Delivery

By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
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  • Program

Leading and Building a Culture of Innovation

practice to encourage behaviors that drive creative thinking and a new level of collaborative learning across your team and organization Create a culture that promotes both incremental and breakthrough... View Details
  • Article

The Pitfalls of Pricing Algorithms: Be Mindful of How They Can Hurt Your Brand

By: Marco Bertini and Oded Koenigsberg
More and more companies are relying on pricing algorithms to maximize profits. The use of artificial intelligence and machine learning enables real-time price adjustments based on supply and demand, competitors’ activities, delivery schedules, and so forth. But... View Details
Keywords: Algorithmic Pricing; Dynamic Pricing; Price; Change; Information Technology; Brands and Branding; Perception; Consumer Behavior
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  • 05 Dec 2023
  • Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

of “first-order importance” for understanding behavioral economics’ influence on social science. “Although behavioral economists have put great energies into studying how nudges, frames, familiarity, and... View Details
Keywords: by Kara Baskin
  • 13 Jan 2003
  • Research & Ideas

The Subconscious Mind of the Consumer (And How To Reach It)

thinking? HBS Working Knowledge staffer Manda Mahoney questioned Zaltman about the new book, published by Harvard Business School Publishing. Mahoney: You state that 95 percent of all cognition occurs in the subconscious mind. How can marketers begin to understand... View Details
Keywords: by Manda Mahoney
  • Web

Program Requirements - Doctoral

2020b) Psychology Social Behavior in Organizations: Research Seminar (Psychology 2630) Advanced Social Psychology (Psychology 2500) Research Methods Courses (4 courses) Students must take four research methods courses, including at least... View Details
  • 11 Jun 2021
  • Blog Post

Saying “Race” Out Loud: Leading Conversations on Diversity in HBS Classrooms

As an organizational behavior scholar, diversity and identity expert, and an assistant professor of management at University of Pennsylvania’s Wharton School, Dr. Stephanie Creary has become a recognized thought leader in navigating the... View Details
  • January 2017 (Revised May 2019)
  • Case

Kjell and Company: Motivating Salespeople with Incentive Compensation (A)

By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
Keywords: Salesforce Management; Compensation and Benefits; Change; Decision Making; Electronics Industry; Sweden
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    Frances X. Frei

    Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

    Keywords: airline; banking; fast food; financial services; health care; hotels ＆ motels; management consulting; media; nonprofit industry; professional services; retail financial services; service industry; sports; telecommunications; tourism; travel
    • 12 Jul 2010
    • Research & Ideas

    Rocket Science Retailing: A Practical Guide

    organizations and in the supply chain. In the book, we identify three reasons for perverse incentive misalignment: Incentives exist to induce specific behavior. Managers who design incentives often are not entirely clear on the behavior... View Details
    Keywords: by Martha Lagace; Retail; Auto
    • May–June 2019
    • Article

    U-Shaped Conformity in Online Social Networks

    By: Monic Sun, Michael Zhang and Feng Zhu
    We explore how people balance their needs to belong and to be different from their friends by studying their choices of a virtual-house wall color on a leading Chinese social-networking site. The setting enables us to randomize both the popular color and the adoption... View Details
    Keywords: Conformity; Normative Social Influence; Social Networks; Field Experiment; Social and Collaborative Networks; Behavior; Attitudes; Social Media
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    • 2005
    • Chapter

    On Coaches, Counsellors, Facilitators and Behavioural Consultants.

    Executive coaches, career counsellors, psychotherapists, group facilitators and behavioural consultants all have overlapping, yet different areas of expertise. To make an informed decision about the kind of long-term leadership development program you want, it is... View Details
    Keywords: Experience and Expertise; Decisions; Learning; Leadership Development; Outcome or Result; Programs; Behavior
    Related
    • 26 Jul 2011
    • First Look

    First Look: July 26

      PublicationsPolicy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman Publication:Organizational Behavior and... View Details
    Keywords: Sean Silverthorne
    • 04 Mar 2024
    • What Do You Think?

    Do People Want to Work Anymore?

    Cottringer said, “The two best questions I was ever asked were (a) Do you think people are born good, bad, or neutral and (b) What is the most important thing you learned from one of your worst failures?” Mr. Raveendran advises us to “ask... View Details
    Keywords: by James Heskett
    • 14 May 2008
    • Research & Ideas

    Getting Down to the Business of Creativity

    difficult) as this, Amabile concludes: Support employees' progress in their work every day. Set clear and meaningful goals for them; provide direct help, versus hindrance; offer adequate resources and time; respond to successes and failures by drawing on the experience... View Details
    Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation
    • November 2022
    • Background Note

    The Future of E-Commerce: Lessons from the Livestream Wars in China

    By: Ayelet Israeli, Jeremy Yang and Billy Chan
    This note explores the emerging multi-billion dollar commerce trend of livestream commerce. Livestream commerce is the sale of goods or services directly to consumers via live shows on digital platforms (such as social media or e-commerce platforms). It is a form of... View Details
    Keywords: Retail; Retailing; E-commerce; E-Commerce Strategy; Ecommerce; Channels Of Distribution; Marketing Communication; Livestream Commerce; Marketing; Marketing Channels; Marketing Strategy; Advertising; Brands and Branding; Media; Consumer Behavior; Social Media; Retail Industry; Consumer Products Industry; Advertising Industry; China; United States; United Kingdom
    Related
    • Web

    Initiatives & Projects - Faculty & Research

    difference in the world. Behavioral Finance and Financial Stability The Behavioral Finance and Financial Stability Project supports research collaborations across Harvard University to understand, predict,... View Details
    • 03 May 2017
    • HBS Seminar

    Seth Stephens-Davidowitz, The New York Times and Wharton, University of Pennsylvania

    • 15 Mar 2024
    • HBS Case

    Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

    of “fake harmony” that has become popular in today’s workplace and learn how to speak up appropriately, she says. “What do you speak about with colleagues?” Wing asks. “Weather, food, sports, and sometimes vacations. What we don’t talk... View Details
    Keywords: by Avery Forman
    • Research Summary

    Self-environment relationship and its effect on decisions under risk and uncertainty

    My research seek to better understand the main cognitive and social abilities that guide our judgments, and the ways they interact with aspects of the situation to shape humans' decisions. It is currently comprised of three related... View Details