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- Faculty Publications (41)
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- All HBS Web (433)
- Faculty Publications (41)
- 14 Nov 2019
- News
Keeping Red Lobster Fresh
extremely open and solicit feedback from the employees closest to the action. I have lunch—one on one lunches—with employees at all levels of the company to really hear. I do... View Details
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
feedback logically and 'toned down' my comments to show respect, while still providing constructive ideas. Initially, he seemed to take the feedback well. But then I gradually noticed a distancing in our... View Details
Keywords: by Garry Emmons
- 01 Jun 2005
- News
Do You Speak Business?
in either a team or a one-on-one setting.” Continues Klump, “I understood enough of Chinese culture to know that you rarely, if ever, confront someone in a group setting, as maintaining face is important. So I waited to have a one-on-one session with my boss, in which... View Details
Keywords: Garry Emmons
- 17 Apr 2015
- News
A Driving Force for a Sustainable World
“The feedback I got was I was too young and I was a woman,” she says. “They said, ‘Stay with us. You need maturity. In a year, you will be promoted.’” Instead, she left the firm and chose a more entrepreneurial experience in managing a... View Details
- Web
Leadership, Ethics, and Corporate Accountability Course | HBS Online
clients, and counterparties 7-9 hrs Module 2 - 1 Week Ensuring Fairness for Employees Learn how to make a fair workplace culture at scale that supports diversity, equity, and inclusion, and analyze how personal beliefs might influence... View Details
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
Like: Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate How to Avoid the 'Ethical Slide' That Leads Companies Astray Empower Your Employees to Make Better Decisions Feedback or ideas to... View Details
Keywords: by Avery Forman
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2018
- News
Hard Choices
a waypoint on the road to long-term maximization, or could it be anathema to the achievement of that goal? So let me ask, does paying employees as little as you can get away with serve to maximize profits, or does treating them fairly and... View Details
Keywords: Seth Klarman (MBA 1982)
- 15 Nov 2011
- First Look
First Look: November 15
Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she... View Details
Keywords: Sean Silverthorne
- 01 Sep 2012
- News
What’s the Big Idea?
Issue Focus: Ideas & Impact Illustration by Timothy Cook An Intellectual Capital: Some Influential HBS Ideas, at a Glance Pleasure in Progress Teresa Amabile It sounds so obvious: Employees who make meaningful progress in their work enjoy... View Details
- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched... View Details
Keywords: Jennifer Myers
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee... View Details
Keywords: Sean Silverthorne
- 04 Oct 2011
- First Look
First Look: October 4
impact on their energy-conserving behaviors. Yates and Laskey redesigned the home energy bill to include normative messaging, including feedback on how consumers' energy usage compares to their neighbors' usage. Through early trials of... View Details
Keywords: Sean Silverthorne
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
insights on how your company is perceived as a workplace from their own perspective or from feedback they’ve garnered in the market. Finally, but very carefully, investors may be able to help you get backdoor references on potential... View Details
Keywords: by Julia Austin
- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey... View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
Employees regularly turn to managers and other higher-level co-workers to seek advice about job-related issues and next steps for their careers. Yet people don’t always take the advice they receive; they may accept some suggestions and... View Details
Keywords: by Dina Gerdeman
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
open to do field experiments," Larkin says. "I think it's a big, untapped way for companies to optimize not just their marketing but also how they design incentives, their employee feedback design, and also... View Details
Keywords: by Carmen Nobel
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
Amanda Nerenberg; and Rachel Drapper, founder of Fairshare. You Might Also Like: How to Keep Employees Productive: Support Caregivers You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance Working Moms Are Mostly Thriving... View Details
Keywords: by Rachel Layne