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  • 06 Aug 2024
  • Cold Call Podcast

How EdTech Firm Coursera Is Incorporating GenAI into Its Products and Services

Keywords: Re: Suraj Srinivasan; Education; Technology
  • 2016
  • Book

The Content Trap: A Strategist's Guide to Digital Change

By: Bharat Anand
Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
Related
  • Web

Teaching Cases - Institute For Strategy And Competitiveness

joint venture with a community hospital to establish Hoag Orthopedic Institute, a for-profit hospital and two ambulatory service centers. By controlling and integrating all... View Details
  • 06 Jan 2015
  • News

Digital Business Models Should Have to Follow the Law, Too

  • 24 Aug 2021
  • News

Where Digital Transformations Go Wrong in Small and Midsize Companies

  • Web

Digital Exhibits | Baker Library

Digital Exhibits All Exhibits From Concept to Product: Meroë Morse and Polaroid’s Culture of Art and Innovation, 1945–1969 Explores the extraordinary career of Meroë Morse—a... View Details
  • May 2015
  • Case

Pricing in a Digital World (2015)

By: John Gourville
Dynamic pricing, especially as practiced by Uber and Lift, seems to be all the rage. In this case, we look at five interesting applications of dynamic price and price customization, each made possible by advances in digital technology. These range from the online... View Details
Keywords: Pricing; Marketing; Dynamic Pricing; Price Customization; Information Technology; Price; Entrepreneurship; Customization and Personalization; Product Marketing
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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • Web

Published CSV Cases - Institute For Strategy And Competitiveness

health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not only make money but have a positive impact on society. Using its Vitality Wellness program as its strategic lynchpin, Discovery expanded into other insurance... View Details

    Strategies for Two-Sided Markets

    Many blockbuster products and services that have redefined the global business landscape are built around platforms that tie together two distinct groups of users in a network. Examples include credit cards that link consumers and merchants; operating systems that... View Details

    • January 2009 (Revised May 2011)
    • Case

    China Mobile's Rural Communications Strategy

    By: William C. Kirby, F. Warren McFarlan, G.A. Donovan and Tracy Manty
    China Mobile was the world's leading mobile communications service provider with over 400 million customers. In some cities, its penetration rate was over 100%. With such huge successes, Chairman Wang Jianzhou was exploring ways to expand its customer base. Nearly... View Details
    Keywords: Communication Technology; Mobile and Wireless Technology; Investment; Rural Scope; Strategy; Growth and Development Strategy; Corporate Social Responsibility and Impact; Business and Government Relations; Telecommunications Industry; China
    Related
    • November 1990 (Revised June 1991)
    • Case

    American Airlines (A): Strategy in the 1990s

    By: Jay W. Lorsch and Gary W. Loveman
    American Airlines is pursuing a growth strategy through international and domestic route expansion. At the same time, the airline is working hard to cut costs while trying to provide the best customer service possible. Is this strategy achievable given the recent surge... View Details
    Keywords: Expansion; Air Transportation; Cost Management; Customer Focus and Relationships; Growth and Development Strategy; Air Transportation Industry; United States
    Related
    • August 2022 (Revised October 2023)
    • Case

    Bajaj Finance: Building an Omnipresent Financial Services Firm

    By: Das Narayandas and Rachna Tahilyani
    Bajaj Finance, India’s largest consumer finance firm with $20.9 billion of assets across 50.5 million customers, is on a journey to transform itself from a traditional firm that sells loans and other financial products through brick-and-mortar outlets to an omnipresent... View Details
    Keywords: Financial Institutions; Transformation; Financial Instruments; Customer Satisfaction; Internet and the Web; Customer Focus and Relationships; India
    Related
    • June 2024
    • Teaching Note

    Maven Clinic: Women's Health in the Digital Age

    By: Ariel D. Stern and Sarah Mehta
    Teaching note to accompany “Maven Clinic: Women’s Health in the Digital Age” (case no. 620-035) View Details
    Keywords: Business Growth and Maturation; Business Model; Business Startups; Entrepreneurship; Health; Health Care and Treatment; Strategy; Health Industry; Technology Industry; United States; New York (city, NY)
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    • September 2023 (Revised June 2024)
    • Case

    CyberArk: Fearlessly Forward in a Digital World

    By: David B. Yoffie and Daniela Beyersdorfer
    CyberArk was a leader in privileged access management and was an emerging leader in security identity. This case explores strategies in cybersecurity and whether big bets are needed to become a global leader. View Details
    Keywords: Cybersecurity; Strategy; Technological Innovation; Technology Industry
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    • June 2000 (Revised September 2000)
    • Case

    Amazon.com: Exploiting the Value of Digital Business Infrastructure

    By: Lynda M. Applegate and Meredith Collura
    Enables a thorough analysis of Amazon.com and the company's value proposition, in terms of its business concept, digital business capabilities, and community and shareholder value. Examines the company's complex set of business models and web of business relationships,... View Details
    Keywords: Entrepreneurship; Asset Pricing; Capital; Financial Management; Technological Innovation; Business or Company Management; Growth and Development Strategy; Relationships; Competitive Strategy; Web Services Industry; Web Services Industry
    Related
    • November 2008
    • Article

    Chartering New Territory: Diversification, Legitimacy and Practice Area Creation in Professional Service Firms

    By: Heidi Gardner, N. Anand and Timothy Morris
    Diversification into innovative domains through new practice area creation is a critical imperative for professional services firms. Using theories of organizational territoriality and corporate charters, we conceptualize professional firms as federations of distinct... View Details
    Keywords: Diversification; Lawfulness; Code Law; Management Practices and Processes; Service Operations; Innovation and Invention; Management Analysis, Tools, and Techniques
    Related
    • October 2023
    • Case

    CornerUp: Digitizing the Corner Store

    By: Álvaro Rodríguez Arregui, Stacy Straaberg and Diego Zainos De La Sota Riva
    In July 2023, Jason Diaz, co-founder and CEO of CornerUp, assessed the progress of his business-to-business e-procurement software application (app) startup, founded in January 2022. CornerUp began as a fast-moving consumer packaged goods (FMCG) distributor in New York... View Details
    Keywords: Business Growth and Maturation; Business Startups; Small Business; Transition; Decisions; Social Entrepreneurship; Geographic Location; Disruptive Innovation; Market Participation; Digital Platforms; Trust; Business Strategy; Expansion; Information Infrastructure; Internet and the Web; Technology Adoption; Value Creation; Technology Industry; United States
    Related
    • 2007
    • Other Unpublished Work

    Practice Segmentation in Professional Services

    By: John J. Gabarro, Thomas J. DeLong and Robert Lees
    Keywords: Service Operations; Segmentation; Service Industry
    Related
    • Web

    Health Plans - Institute For Strategy And Competitiveness

    services Share information with providers to enable improved outcomes and cost measurement Assist in coordinating patient care across the care cycle and across medical... View Details