Design Thinking - Publications - Faculty & Research

06 Sep 2011
Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

throw at us. The book is designed not only to inspire individuals who work in organizations to think and do things differently, but also to motivate structured discussions regarding how a team, division, or... View Details

Keywords: by Carmen Nobel

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

strategy. Heads of shared service units—marketing, human resources, and information technology, among others—were included in the membership of the leadership team to ensure that information about customers, people, and technology were incorporated in the strategic... View Details

Keywords: by Robert S. Kaplan & David P. Norton

March 2008
Article

Radically Simple IT

Many managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not work for IT anymore. Taking that approach results in rigid, costly systems that are outdated from the day they are... View Details

Keywords: Design; Information Technology; Information Technology Industry

Citation

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

understands users’ emotions TikTok presents videos it thinks a user might engage with, rather than waiting for the user to choose posts they prefer or follow those of influencers or friends. Its single-page vertical videos allow the app... View Details

Keywords: by Rachel Layne; Technology

13 Feb 2020
Book

Open Your Organization to Honest Conversations

to find out if your changes are working.” Believing in the process In the book, Beer describes how the carefully designed strategic fitness process has helped companies bring their problems into the light. It has been applied by numerous... View Details

Keywords: by Dina Gerdeman

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

can include small “lifestyle” businesses, multi-generational family businesses, high-growth, venture funded technology businesses, and new ventures designed to commercialize breakthrough discoveries in life sciences, clean tech, and other... View Details

Keywords: by HBS Working Knowledge

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

there was nothing left for them,” as one talent manager pointed out. “Not everyone has [accepted] skills-first hiring,” Hill says. “[But] Delta’s leadership understands how the business and moral imperatives are intertwined and addressed by skills-first hiring. I View Details

Keywords: by Lane Lambert; Air Transportation

27 Feb 2007
First Look

First Look: February 27, 2007

Cases & Course MaterialsDesign: More Than a Cool Chair Harvard Business School Note 607-026 This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions of geographic clustering,... View Details

Keywords: Martha Lagace

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

June 2021
Article

Cognition and Emotion in Extreme Political Action: Individual Differences and Dynamic Interactions

By: Leor Zmigrod and Amit Goldenberg

Who is most likely to join and engage in extreme political action? While traditional theories have focused on situational factors or group identity attributes, an emerging science illustrates that tendencies for extreme political action may also be rooted in... View Details

Keywords: Extreme Political Action; Ideology; Political Psychology; Cognition-emotion Interactions; Cognition and Thinking; Emotions; Personal Characteristics

Citation

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27 Jan 2020
Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

apply for jobs even when they don’t fit most of the criteria in a job ad, whereas women are quicker to dismiss themselves and shy away from applying at all. “We can all become too focused on the things we think we can’t do or the things... View Details

Keywords: by Dina Gerdeman

Portrait Project

Katie Kirsch

and rooms furnished with rolling desks and cardboard chairs. This design school flipped my expectations at every turn. I discovered a new way of thinking that revolved around surfacing questions rather than... View Details

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

of the bell curve, says Avery, product designers can discover truly innovative breakthroughs. "Only by looking at consumers who fall within those tails of the normal distribution can you understand the extremes," she says. "And they often... View Details

Keywords: by Michael Blanding

22 Mar 2024
Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

Hoffmann, a postdoctoral scholar at the Laboratory for Innovation Science at Harvard (LISH) at the Digital Data Design Institute at Harvard, and Yanuo Zhou, a doctoral candidate at the University of Toronto. To quantify the dollar value... View Details

Keywords: by Rachel Layne; Computer; Information Technology; Technology

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

participating—and a lot of them do—group rituals can still be effective, says Norton, the Harold M. Brierley Professor of Business Administration at Harvard Business School. “Despite the fact that they think the thing is ridiculous, it... View Details

Keywords: by Kristen Senz

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

study. “Just seeing this race for the sake of it. And so we wanted to write a paper to help slow it down and just think through the risks and harms.” While the paper had already been reviewed by Google and submitted for peer review... View Details

Keywords: by Scott Van Voorhis; Technology

09 Jun 2015
First Look

First Look: June 9, 2015

helps bridge the gap between people's moral values and their actual behavior. Combined, the REVISE framework guides the design of policy interventions to defeat dishonesty. Publisher's link:... View Details

Keywords: Sean Silverthorne

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

the whole picture and embrace the complexity inherent in shifting one’s operations or organizational design. For example, the company’s decision to increase the use of recycled PET that is more sensitive to moisture has implications for packaging View Details

Web

2023 Reunion Presentations - Alumni

business leader, a facility in talking about complex social issues, and a greater understanding of the merits of reparations. A New Way to Measure Shareholder Returns / End to Magical Thinking Professor Mihir Desai (MBA 1993) + More Info... View Details

30 Nov 2009
Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

those data using an econometric model that relates the growth in online music buying to the revenues per bundle. Q: Could we have real-world definitions of what you mean by bundle, pure bundle, mixed bundle, and unbundling? A: Sure. A "bundle" is any set of... View Details

Keywords: by Sean Silverthorne; Music

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