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  • Web

Alternative Investments Course | HBS Online

Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Speak the language of alternative investments so that you can better communicate and collaborate with your colleagues and customers Evaluate alternative... View Details
  • 01 Feb 2023
  • What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

(iStockphoto/AndreyPopov) Remote work has always been an essential part of economic activity. Some people work from home, some work from anywhere, and some work where customers need them. But the COVID-19 pandemic gave rise to both... View Details
Keywords: by James Heskett
  • 18 Nov 2015
  • Research & Ideas

Who Really Determines CEO Salary Packages?

compensation contracts. These contracts had high levels of similarity not only in their salary-to-incentive-pay ratio but also in the way they measured performance. However, the size of a consultant’s View Details
Keywords: by Carmen Nobel; Consulting
  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

success by focusing on delivering not only for their shareholders and customers but also for their employees, communities, and the environment. In the video below, I speak with Deepak Chopra, clinical professor of medicine at the... View Details
Keywords: by Ranjay Gulati
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

challenge a process, a system, a custom that allows African Americans to advance, not at the same rate as everybody else. As I say, at the end of the day, if you're complacent with the status quo, you're complicit in the racism that the... View Details
Keywords: by Staff; Pharmaceutical
  • 15 Mar 2016
  • First Look

March 15, 2016

new products and businesses. The three-box framework makes leading innovation easier because it gives leaders a simple vocabulary and set of tools for managing and measuring these different sets of behaviors and activities across all... View Details
  • Web

Globalization - Faculty & Research

Faculty Research We leverage newly linked data from the U.S. Census Bureau and the U.S. Bureau of Economic Analysis to study transactions within U.S. multinational enterprises (MNEs). We show that using administrative data on intrafirm trade allows us to correct for... View Details
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

until they hit the right formula. In reality, that’s problematic, says Chung. “If you want to know if a compensation plan is working or not, you need to change the compensation plan and observe and measure the change in productivity,... View Details
Keywords: by Michael Blanding
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

To other functional departments such as finance and operations, the sales and marketing functions look alike. After all, they are both "outward looking," focused on the customer and the market. But, creating a strong marketing... View Details
Keywords: by Benson Shapiro
  • 2023
  • Article

Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma

By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician together and each receives one-on-one attention. SMAs can improve outcomes and physician productivity. Yet privacy concerns have stymied adoption. In physician-deprived nations,... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; India
Related
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

customer order, or processing the same type of paycheck or benefit claim across multiple companies. But benchmarking is not informative when it is used to compare fundamentally different processes or products. For example, knowing that a... View Details
Keywords: by Robert S. Kaplan; Service
  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

"Interactivity isn't just about technology," he says. "It's equally important to build an interactive culture." INCLUSION: In organizational conversation, inclusion means giving employees a chance to help tell a company's story. Ceding a View Details
Keywords: by Carmen Nobel
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

different organizational contexts, i.e., summer field training and during academic semesters. Leader performance was measured with leadership grades (supervisor ratings) aggregated over four years at West Point. Findings-After controlling... View Details
Keywords: Sean Silverthorne
  • 30 Apr 2013
  • First Look

First Look: April 30

Search, a Google travel search service, we identify and measure the impact of diverting search away from non-paid algorithmic links to competing online travel agencies. Controlling for search intent, we find that Google's differential... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2015
  • First Look

First Look: February 3

  Publications February 2015 Journal of Finance The Effect of Providing Peer Information on Retirement Savings Decisions By: Beshears, John, James J. Choi, David Laibson, Brigitte C. Madrian, and Katherine L. Milkman Abstract—Using a field experiment in a 401(k) plan,... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2016
  • First Look

December 6, 2016

Abstract—We document a strong and robust relation between the one-year real rate and precautionary savings motives, as measured by the stock market. Our novel proxy for precautionary savings, based on the difference in valuations between... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2011
  • First Look

First Look: September 27

two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from View Details
Keywords: Sean Silverthorne
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

be aware of the range of powerful, dynamic, and often conflicting forces shaping the emerging competitive environment. The globalization of markets, the increasing homogeneity of customer needs worldwide, the impact of the digital... View Details
Keywords: Sean Silverthorne
  • 01 May 2017
  • Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

person’s performance be tracked, and what factors will be evaluated to determine success? Evaluation measures could include sales or revenue goals, the number of patents filed or products launched, or View Details
Keywords: by Dina Gerdeman
  • 30 Jul 2001
  • What Do You Think?

What’s the Future of Corporate Governance?

response to last month's column suggests both a conclusion and a question: It will be different, but will it be more effective? First, the differences. Corporate governance in the future will, according to Devdip Ganguli, reflect an increasing emphasis on View Details
Keywords: by James Heskett