Publications

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October 14, 2019
Article

Cracking the Code of Sustained Collaboration

By: Francesca Gino

When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details

Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs

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February 2022
Case

Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic

By: Linda A. Hill and Emily Tedards

As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland Clinic Abu Dhabi, and his executive team adapted their leadership to instill the new levels of agility and... View Details

01 Jul 2013
News

The Nature of Business

big culture shift in his move to TNC, he says one of his favorite parts of his job is his colleagues. "Their principal engagement is fulfillment," he said. "It certainly... View Details

Keywords: Jill Radsken; Social Assistance; Health, Social Assistance

August 2020
Case

This Old House of Worship: St. Anthony Shrine (A)

By: Ryan Raffaelli

This multimedia case asks students to consider how leaders of non-profit organizations manage difficult financial, operational, and cultural turnarounds. Since its founding in 1947, St. Anthony Shrine had been a central partner in serving the Downtown Boston community.... View Details

Keywords: Leadership And Change Management; Turnarounds; Non-profit Management; Leadership; Change Management; Nonprofit Organizations; Management; Religion; Mission and Purpose; Transformation; Organizational Culture; United States

01 Jun 1996
News

Keepers of the Flame

Although empty and silent today, this bright new Olympic stadium - an architectural and cultural legacy of ancient Greece, plunked down in America's "New South" - will soon rock with the roar View Details

Keywords: Garry Emmons

Web

IT Strategy: Building and Fostering Our Community and Culture | Information Technology

the overarching HBS Office for Community and Culture and will continue to partner with them to ensure alignment of IT’s work with the School’s larger program. The Impact & Outcomes Since implementation and... View Details

12 May 2015
News

A Flash of Insight

third stage of my life. But I’m planning to live to be 100, so I still have the second half and perhaps a few more careers out there.” Photo by Dan Demetriad View Details

Keywords: Robert S. Benchley; 9/11; Hospitals; Health, Social Assistance

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

corporate attention than employee, consumer, and environmental health. In a survey of more than 80 companies attending the Building a Culture of View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

Program

Advancing Women of Color in Leadership

relationships with people who are like and unlike yourself Develop your own career vision and action plan Expand your personal and professional network Extend your network by living and working with... View Details

11 Jun 2021
News

The Power of Resilience

organizations and employers on presentations or workshops to spread this message of what is the science of resilience, and more importantly, how is it actionable to them?How... View Details

September 2018 (Revised November 2018)
Case

From Beirut With Love (A)

By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy

This case describes how Robert Fadel, CEO and chairman of ABC, one of Lebanon’s leading retail and real estate groups, professionalized the family business. Robert was the second son of the company’s founder, Maurice Fadel, who had run it single-handedly. Concerned... View Details

8 AM – 8 PM MDT, 18 May 2018
HBS Alumni Events

HBS Hacks: Solving For The Future of Work in San Francisco

Collaborate with fellow HBS alumni to create the actionable solutions to one of societys most vexing challenges. View Details

Web

Value-Based Health Care - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care... View Details

07 Mar 2018
Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

Despite the promise that electronic health records would cut billing costs, savings have yet to materialize, according to a major new study by researchers at Harvard Business School and Duke University. “The theory was that part View Details

Keywords: by Roberta Holland; Health

April 2016 (Revised December 2016)
Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia

The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details

Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States

07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

Summing Up Does U.S. health care need more pull or push? There are clear symptoms that something is wrong with U.S. health care. In Edward Hare's words, "It's making us uncompetitive and turning us... View Details

Keywords: by Jim Heskett; Health

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

occur frequently on major weapon programs, with a significant number of programs delivering less capability than planned, often at two to three times the planned cost. The acquisition View Details

Keywords: by J. Ronald Fox; Service

January 2025
Teaching Plan

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih

Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details

Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States