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  • June 2020
  • Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 25 Oct 2016
    • First Look

    October 25, 2016

    New York: Springer Building a Culture of Health: A New Imperative for Business By: Quelch, John A., and Emily C. Boudreau Abstract—This ambitious volume sets out to understand how every company impacts public health and introduces a... View Details
    Keywords: Sean Silverthorne
    • April 2006 (Revised April 2020)
    • Case

    "The Case of Leadership Inertia"

    By: Rosabeth Moss Kanter
    The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details
    Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management
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    • October 1987 (Revised March 1989)
    • Case

    United Parcel Service (B)

    With expansion into other countries (Germany), new areas of service (air express), and new ventures (two small acquisitions), UPS had to decide how to adjust its human resource policies to businesses and people which were substantially different from its traditional... View Details
    Keywords: Organizational Change and Adaptation; Expansion; Organizational Culture; Human Resources; Service Industry; Germany; United States
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    • 01 Sep 2021
    • What Do You Think?

    Can We Train for Trust?

    (Image credit: iStockphoto/jubaphoto) How many times have we discussed the contributions of employee engagement and the loyalty it produces to an organization’s performance? Trust is, as it is for many things in society, the bedrock for employee engagement. A View Details
    Keywords: by James Heskett
    • October 1991 (Revised July 1993)
    • Case

    Bill Gates and the Management of Microsoft

    In July 1991, Microsoft has achieved record growth and profitability in the PC software industry. The case focuses on Microsoft's founder and CEO, Bill Gates, and his top management team, as they seek to retain the innovation and spirit of a small company in a rapidly... View Details
    Keywords: Organizational Change and Adaptation; Growth Management; Organizational Culture; Personal Development and Career; Information Technology Industry; United States
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    • May–June 2018
    • Article

    What Most People Get Wrong about Men and Women: Research Shows the Sexes Aren't So Different

    By: Catherine H. Tinsley and Robin J. Ely
    Why have women failed to achieve parity with men in the workplace? Contrary to popular belief, it’s not because women prioritize their families over their careers, negotiate poorly, lack confidence, or are too risk averse. Meta-analyses of published studies show that... View Details
    Keywords: Working Conditions; Gender; Equality and Inequality; Organizational Culture; Change Management
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    • 17 Feb 2022
    • Book

    When Employees Feel a Sense of Purpose, Companies Succeed

    employees first, and then everything else will fall into place.” Book Excerpt Deep Purpose: The Heart and Soul of High-Performance Companies Ranjay Gulati Chapter 6: Be Yourself, Be Candid, Be Kind Generations of scholars have seen View Details
    Keywords: by Ranjay Gulati
    • December 1990
    • Case

    Allen-Bradley's ICCG: Repositioning for the 1990s

    By: Nitin Nohria
    Allen-Bradley's Industrial Computer and Communication Group (ICCG) underwent a period of rapid transformation in the 1980s, instituting a wide array of innovations from product development to information systems. In 1990 the Ohio-based group announced a major... View Details
    Keywords: Organizational Change and Adaptation; Technological Innovation; Information Technology; Organizational Culture; Business Organization; Problems and Challenges; Information Technology Industry
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    • Teaching Interest

    Leading Professional Service Firms

    By: Andy Wu
    As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This professional service firm... View Details
    • June 2025
    • Case

    Bessemer Venture Partners (2025)

    By: Jo Tango and Srimayi Mylavarapu
    Bessemer Venture Partners, one of the oldest venture capital firms in the United States, had long been known for its decentralized culture and thesis-driven investing. An internal debate had surfaced around the firm’s approach to seed-stage investing. With competitors... View Details
    Keywords: Venture Capital
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    • July 2024 (Revised September 2024)
    • Case

    Shell’s Balancing Act: Resource Allocation and the Green Transition (Abridged)

    By: David Collis and Haisley Wert
    In mid-2023, amid pressure from climate change activists, shareholder activists, and confronting enormous uncertainty about the future demand for and price of fossil fuels, new Shell CEO Wael Sawan (Harvard MBA 2003) announced a change in strategy for the U.K. oil... View Details
    Keywords: Oil ＆ Gas; Renewables; Forecasting Demand; Strategy; Energy; Climate Change; Resource Allocation; Corporate Strategy; Investment Activism; Organizational Change and Adaptation; Organizational Culture; Energy Industry
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    • 2010
    • Book

    The Battle: How the Fight Between Free Enterprise and Big Government Will Shape America's Future

    By: Arthur C. Brooks
    America faces a new culture war—one that threatens our long-standing culture of free enterprise. Free enterprise embodies the values that define us as a nation: individual liberty, equal opportunity, entrepreneurship, and self-reliance. But the recent economic crisis... View Details
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    • June 1998 (Revised August 2001)
    • Case

    Wells Fargo Online Financial Services (A)

    By: Robert S. Kaplan and Nicole Tempest
    Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details
    Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry
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    • August 2011
    • Supplement

    Raj Datta, Former Chief Knowledge Officer of MindTree, In-Class Comments, April 1, 2011

    By: David A. Garvin
    MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collaborative communities, and its strong culture and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create... View Details
    Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Service Industry; India
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    • February 2004
    • Case

    The Making of Verizon

    By: Rosabeth M. Kanter, Douglas A Raymond and Ryan Raffaelli
    Through a series of mergers, Ivan Seidenberg, Verizon chairman and CEO, successfully shared the co-CEO title twice while building the largest telecom company in the United States. The strong and complementary cultures of the companies that Seidenberg and a key group of... View Details
    Keywords: Mergers and Acquisitions; Change Management; Transition; Leading Change; Organizational Culture; Risk Management; Telecommunications Industry; United States
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    • 17 Nov 2020
    • Research & Ideas

    Why a Blended Workforce May Be Key to Lasting Competitive Advantage

    In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
    Keywords: by Joseph B. Fuller
    • Research Summary

    Overview

    Hisano’s research addresses the social and cultural implications of technological development and economic changes mainly in the twentieth-century United States. By analyzing the regulation, manipulation, and presentation of food color, her current book project links... View Details
    Keywords: Business History; Consumer Behavior; Agribusiness; Food And Environment; Business Strategy; Commercialization; Business And Government; Advertising; Goods and Commodities; Food; History; Government and Politics; Marketing; Business and Government Relations; Advertising Industry; Food and Beverage Industry; Chemical Industry; United States
    • August 2011
    • Supplement

    Interview with Raj Datta, Former Chief Knowledge Officer of MindTree

    By: David A. Garvin
    MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collborative communities, and its strong culture and values. The CEO has a set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must... View Details
    Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Service Industry; India
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