Filter Results:
(1,925)
Show Results For
- All HBS Web
(1,925)
- People (12)
- News (706)
- Research (721)
- Events (2)
- Multimedia (11)
- Faculty Publications (149)
Show Results For
- All HBS Web
(1,925)
- People (12)
- News (706)
- Research (721)
- Events (2)
- Multimedia (11)
- Faculty Publications (149)
- 15 Aug 2023
- Research & Ideas
Why Giving to Others Makes Us Happy
Aknin of Simon Fraser University and Elizabeth Dunn of the University of British Columbia on a research paper that finds so-called “prosocial spending”—spending money on other people— can increase happiness. “It is important to begin to understand how to View Details
Keywords: by Michael Blanding
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 2008
- Book
On Competition
By: M. E. Porter
Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details
Porter, M. E. On Competition. Updated and Expanded Ed. Boston: Harvard Business School Publishing, 2008.
- 17 Aug 2021
- Blog Post
New Associate Director: Courtney Fairbrother
BEI recently named Courtney Fairbrother as the new Associate Director. Courtney manages student and alumni engagement and creates networks and opportunities that encourage these groups to address climate change. She also oversees the... View Details
- 11 Jun 2018
- Blog Post
Meet the 2018-2019 Blavatnik Fellows in Life Science Entrepreneurship
including; the New Venture Competition, the Harvard Innovation Lab, Entrepreneurs-in-Residence and entrepreneurial-focused courses. More than 50 percent of HBS graduates create ventures in a quest to change the world. In that spirit,... View Details
- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
to service representatives, who can answer questions about benefits and support services. Caregiving benefits that directly connect employees with care resources, Fuller says, are the key to reducing turnover and absenteeism. Monitor why... View Details
Keywords: by Kara Baskin
- Program
Agribusiness Seminar
Summary Climate extremes, economic shifts, geopolitical conflict, environmental constraints, new technologies, regulatory changes, consumer expectations—these and many other forces are creating pressures, uncertainties, and opportunities... View Details
- 21 Jul 2023
- Blog Post
Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow
business that is creating economic opportunity for marginalized communities in the United States. McClain, who also completed a master’s in public policy at the Harvard Kennedy School, will serve as chief of staff at BrightUp, a... View Details
Keywords: Nonprofit / Government
- 21 Oct 2024
- Research & Ideas
What Happens in Vegas Could Shape the Metaverse
in 2022, Wu and Clough saw a striking connection between the Las Vegas Strip and the digital platforms they had studied over the past decade. “People visit Las Vegas for the sense of hustle and bustle, which is generated by the presence... View Details
- 29 Feb 2024
- HBS Case
Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent
that even if you’re an organization that doesn’t traditionally rely on these stars or these icons, this is an area you can get in on,” explains Elberse. “Authentic was a collection of brands that were relatively well known but not View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
still hold true. But a great deal of research over the past 20 years or so have put a lot of meat on those bones. As one example, we’ve come to learn more about creating the high-trust environment that leads to engaged employees who... View Details
- Web
Initiatives & Projects - Faculty & Research
interdisciplinary perspectives. Case Method Project The Case Method Project is bringing case method teaching to high schools and colleges in U.S. History, Government, and Civics & Democracy. Creating Emerging Markets The View Details
- February 2016
- Case
Banking and Politics in Antebellum New York
By: David Moss and Colin Donovan
After a long period of solid Democratic control, Whigs secured a majority of seats in the New York State Assembly in 1837, the same year that a major financial panic had crippled the banking system and shaken public confidence in the state's governance. The next year,... View Details
- Research Summary
Overview
In examining the competitive dynamics of R&D strategy, Josh has become particularly interested in how the introduction of new knowledge generated by rivals impacts the direction of R&D efforts. Understanding how new information alters project portfolio decisions is... View Details
- 24 Mar 2002
- Research & Ideas
Are Assets Only for America’s Wealthy?
Chair of the Finance unit, has spent the past four years investigating ways to help low-income families break out of this cycle and thus gain some of the benefits of being connected to the world of financial services. Programs providing... View Details
Keywords: by Carla Tishler
- 04 Sep 2007
- Working Paper Summaries
Why Do Intermediaries Divert Search?
Keywords: by Andrei Hagiu & Bruno Jullien
MOVE: Putting America's Infrastructure Back in the Lead
Americans are stuck. We live with travel delays on congested roads, shipping delays on clogged railways, and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent... View Details
- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
to answer” choices, and work spaces with gender neutral bathroom facilities. Robust and Resourced Employee Resource Groups Another common theme shared by HBS students and alumni is the importance of Employee Resource Groups or Affinity Groups. These affirming... View Details
Keywords: All Industries
- Web
Strategy - Institute For Strategy And Competitiveness
unique value and drive continuous improvement in any organization. Creating a successful strategy Strategy and Smart, Connected Products Three waves of IT-driven competition have radically reshaped... View Details
- Profile
Hiroshi Mikitani
to customize their web presence rather than be forced to conform to a standard design. “We encouraged them to interact directly with customers because we’d found that merchants who told their personal stories and made a connection... View Details