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- Faculty Publications (146)
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- All HBS Web (632)
- Faculty Publications (146)
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
apply it to their own work. "It's a core question for all of you: Are you in the business of rationality or emotionality?" he said. "If empathy is lacking in a nonprofit such as a hospital, what hope is there in retail?" To that end, one... View Details
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
deepest human needs. The author suggests thinking like an entrepreneur as a way to improve one’s business, life, and relationships. Smarter Faster Better: The Secrets of Being Productive in Life and Business by Charles Duhigg (MBA 2003) (Random House) At the View Details
- 14 Sep 2010
- First Look
First Look: September 14, 2010
of lighter labor market regulations and more human capital specialize relatively more in people management. There is evidence for complementarities between information and communication technology, decentralization, and management, but the View Details
Keywords: Sean Silverthorne
- 01 Dec 2014
- News
Case Study: Growing the Family Business
of my industry, but we’d still offer prepay discounts, and a small portion of people will choose that model—even though it’s not our core value proposition. It also gave us cash up front. — Paul Sims (MBA 2002) Have you thought about... View Details
- 09 Jan 2007
- First Look
First Look: January 9, 2007
Consistent with Lerner-Tirole (2004), we find (a) a negative relationship between the extent to which an SSO is oriented to technology sponsors and the concession level required of sponsors and (b) a positive correlation between the... View Details
Keywords: Martha Lagace
- 31 Mar 2002
- Research & Ideas
You’re Wasting Your Employees! What You Can Do About It
definition, competency-based strategies are dependent on people: Scarce knowledge and expertise drive new-product development, and personal relationships with key clients are at the core of flexible market... View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
estimated likelihood that they will flee and then offering incentives to a core group of customers at the top of the churn ranking. Gupta says these traditional methods are flawed. The two steps are not set up to maximize bottom-line... View Details
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
case:https://cb.hbsp.harvard.edu/cbmp/product/518036 Harvard Business School Case 418-070 TrustSphere: Building a Market for Relationship Analytics Manish Goel was the CEO of TrustSphere, a seven-year-old company in the data analytics... View Details
Keywords: Dina Gerdeman
- 01 Oct 2001
- News
Helping Hands for HBS
Education courses she has taken. Margie Yang, chairman of Esquel Group in Hong Kong, also cites lifelong learning as a rewarding aspect of her ongoing relationship with the School. "As I get more involved with HBS, I become more... View Details
- 01 Jun 2018
- News
Up by the Roots
coupled with an established venture capital community and a vast pool of potential customers in the form of major financial firms hungry for fresh tech. “Large financial institutions are technology companies that happen to move money,” Gotsch says. “Technology is View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
than learning from the experience, and revert to the "comfort zones" of behavior consistent with their roles on the team (that is, junior experts reduce contributions and more senior members become increasingly directive). “The very best teams actually include clients... View Details
Keywords: by Sarah Jane Gilbert
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
top-management, CEO-focused client services. Consulting firms make growth their primary objective It’s worth recalling that these strategy firms were founded on the core principles of professionalism and highly selective client... View Details
- 18 Feb 2014
- First Look
First Look: February 18
range of contexts, information costs approach zero. In this chapter, we discuss how sharply reduced information costs enable organizations to engage with communities of developers, professionals, and users for core innovative activities,... View Details
Keywords: Sean Silverthorne
- 27 Oct 2008
- Lessons from the Classroom
Achieving Excellence in Nonprofits
proposition that all nonprofit organizations, indeed all SMDOs, should be high-performing. Q: Nonprofit boards must have effective relationships with their CEOs, but what role do board leaders have in fostering those relations? Where can... View Details
Keywords: by Sean Silverthorne
- Web
Faculty & Research | MBA
Professors often build relationships with students through office hours and advising students on start-up ideas and career goals. A Commitment to Teaching In an HBS classroom, faculty lead 90 individuals from all over the world in case... View Details
- Web
From the Dean | Annual Report 2024
these challenges, the core work of research, teaching, and learning continued. HBS faculty members embraced the burgeoning field of Artificial Intelligence (AI), finding ways to incorporate ChatGPT into their courses and leveraging it to... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
changed with the times, what improvements, if any, have they experienced in customer satisfaction and financial performance? Shapiro: Unfortunately, we did not formally maintain relationships with the many companies that we used as field... View Details
Keywords: by Sarah Jane Johnston
- Web
Board Diversity Network: 2024 Fall Events Recap - Blog: RGE Report
—including ideal skills for aspiring directors, the importance of relationships in seeking leadership opportunities, and, lastly, navigating current and future board challenges . Read on for recaps of each event. In September, 100+ alums... View Details
- 07 Sep 2016
- What Do You Think?
How Can the Threat of Networks Be Reduced?
Joshua Cooper Ramo, co-CEO and vice chairman of Kissinger Associates. Ramo’s core thesis is that today's world of networks and connectivity may be the biggest game-changer of the future, whether the game is business competition, public... View Details
Keywords: by James Heskett
- 28 Oct 2008
- First Look
First Look: October 28, 2008
instruments (including price-setting) to implement desired outcomes. Non-price instruments were very much at the core of MSP strategies. Download the paper: http://www.hbs.edu/research/pdf/09-061.pdf Platform Competition, Compatibility,... View Details
Keywords: Martha Lagace