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  • 18 Oct 2018
  • Research & Ideas

How to Use Free Shipping as a Competitive Weapon

consumer behavior, Ngwe and Chen analyzed sales data from Southeast Asian fashion retailer Zalora in the Philippines. Because the data included the company's startup period, encompassing more than two million orders from 2012 to 2016, the... View Details
Keywords: by Kristen Senz; Retail
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve service industries? How can a company's View Details
  • 02 Jun 2010
  • First Look

First Look: June 2

one where orders need to be made before demand is realized. In our analysis, the latter situation corresponds to a newsvendor model with the additional decision of choosing a sales effort to increase demand at a View Details
Keywords: Martha Lagace
  • 23 Mar 2010
  • First Look

First Look: March 23

are sufficiently large, a pure-strategy equilibrium exists where both B firms are active in the market. Although there is competition in the complement market, the monopoly Firm A may earn lower profits in this environment. Consequently, A may prefer to accept lower... View Details
Keywords: Martha Lagace
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

retailing. The six myths can be classified in three groups: (1) architecture of shopper reward (size and convexity of rewards), (2) architecture of retailer rewards (sustainable profitability and horizontal competition), (3) type of... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • December 2024 (Revised March 2025)
  • Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane
On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details
Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States
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    Ralph S. Larsen

    Larsen reorganized J&J and managed its costs in order to improve its efficiency and reduce operating expenses. Between 1994-1999, the annual operating costs were reduced by... View Details
    Keywords: Healthcare
    • 13 May 2008
    • First Look

    First Look: May 13, 2008

    procedures of Pratt (2007), including the Nash bargaining procedure, satisfy this. Other prominent efficient procedures do not. In two-agent problems, reducing the feasible set between the solution and one agent's maximum point increases the utility View Details
    Keywords: Martha Lagace
    • 24 Sep 2019
    • Research & Ideas

    Do National Security Secrets Hold Back National Innovation?

    widespread secrecy is understandably difficult, since by their very nature, secret inventions are hard to find. Recently, a researcher at Harvard Business School found a way to study this issue—by examining patent applications the US government View Details
    Keywords: by Kristen Senz
    • 26 Feb 2008
    • First Look

    First Look: February 26, 2008

    order to smooth earnings (Graham, Harvey and Rajgopal, 2005). We estimate that marketing actions can be used to boost quarterly net income by up to 20% depending on the depth of promotion. But there is a price to pay, with the View Details
    Keywords: Martha Lagace
    • 04 Aug 2009
    • First Look

    First Look: August 4

    Download the paper: http://www.hbs.edu/research/pdf/10-005.pdf The Effect of Labor on Profitability: The Role of Quality (revised) Author:Zeynep Ton Abstract Determining staffing levels is an important decision in retail operations. While the View Details
    Keywords: Martha Lagace
    • 19 Jul 2016
    • First Look

    July 19, 2016

    in press Journal of Systems and Software Technical Debt and System Architecture: The Impact of Coupling on Defect-related Activity By: MacCormack, Alan, and Daniel J. Sturtevant Abstract—Technical debt is created when design decisions that are expedient in the... View Details
    Keywords: Sean Silverthorne

      Herbert D. Kelleher

      Kelleher is the founder of a low cost and highly profitable airline. Southwest has refined the low-cost, no-frills, no-reserved seats approach to air travel, providing over 2,300 flights daily to about 52 cities in 26 states, with a fleet... View Details
      Keywords: Transportation
      • Web

      Staff Catering Guidelines | About

      order is placed. Please note that a member of the Catering team is happy to work with you in identifying lower cost alternatives for your meeting or event. For more information about how to View Details
      • 26 Jul 2010
      • Research & Ideas

      Yes, You Can Raise Prices in a Downturn

      higher prices," says Frank V. Cespedes, a senior lecturer at Harvard Business School, who spent 12 years running a professional services firm. That's right. Higher prices, not lower. “Competing on price is ultimately a bet on your View Details
      Keywords: by Sean Silverthorne; Retail; Consumer Products

        Dwane L. Wallace

        In 1936, Wallace took complete control of Clyde Cessna Aircraft and set out to make it the #1 light plane manufacturer. Wallace’s sharp engineering skills allowed him to create high quality, low cost planes that could be made on efficient... View Details
        Keywords: Automotive & Aerospace
        • 19 Jul 2010
        • Research & Ideas

        How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

        downtime. Departmental specialists can assist customers during busy periods and order merchandise and arrange their sections during slack hours. The results? Customers receive better service. Employees have more predictable schedules, one... View Details
        Keywords: by Julia Hanna; Retail; Food & Beverage
        • Web

        VBHCD Initiative - Institute For Strategy And Competitiveness

        outcomes in order to idenify opportunities for value improvement and develop reimbursement models aligned with high value care delivery. Read more about Value-Based Health Care Delivery Read more about Measuring View Details
        • 07 Feb 2012
        • First Look

        First Look: February 7

        2011) Abstract In this paper, we assess the economic viability of innovation by producers relative to two increasingly important alternative models: innovations by single-user individuals or firms and open collaborative innovation. We analyze the design View Details
        Keywords: Sean Silverthorne
        • 07 Jan 2016
        • News

        Helping Property Owners Reduce Their Carbon Footprint

        innovative approach. “I have been in renewable energy for about five years now, and I joined CleanFund about a year ago as CEO, in order to help the company unleash a financial technology that will make a difference on the environment.... View Details