Continuous Improvement - Publications - Faculty & Research

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

harder to ensure their continued loyalty and to generate more business from them. For customers in the middle break-even group, it would improve its processes to lower its cost of serving them. It focused... View Details

Keywords: by Robert S. Kaplan

27 May 2009
First Look

First Look: May 27, 2009

PublicationsDesigning Care: Aligning the Nature and Management of Health Care Author:Richard Bohmer Publication:Harvard Business Press, 2009 Abstract Today's health-care providers face growing criticism—from policymakers and patients alike. As costs View Details

Keywords: Martha Lagace

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

programming model, despite the fact that this would initially slow the project down. From this point on, competitors in the browser space faced a formidable challenge—they were competing not only against the Explorer team, but also against the View Details

Keywords: by Sean Silverthorne

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

underrepresented communities. As the COVID-19 pandemic dragged on, executives worked to continue these efforts, despite supply chain disruptions, labor shortages, and erratic consumer spending. Beyond the moral imperatives of confronting... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

data. How do we free up time and improve our moods? Whillans says it starts with prioritizing activities that bring us joy—savoring a well-cooked meal with a spouse, taking a leisurely walk with a friend, reading a book to a child—and... View Details

Keywords: by Dina Gerdeman

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

Accountability Increase Diversity? Evidence from IPOs By: Koning, Rembrand, and John-Paul Ferguson Abstract— Does public ownership improve employment diversity? Organizational researchers theorize that increased transparency to regulators... View Details

Keywords: Dina Gerdeman

30 Aug 2011
First Look

First Look: August 30

continuously improve urban student achievement, teaching must become a career that motivates and retains effective early career teachers. Teach Plus began as a pilot in fall 2007, launched by Celine Coggins,... View Details

Keywords: Sean Silverthorne

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

25 Aug 2003
Research & Ideas

Why IT Does Matter

cost performance of IT technologies over the first forty years changed by roughly 107, and for the foreseeable future will continue to evolve at the same rate. That is in sharp contrast to a train, which after eighty years moved six times... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

by 2010, this process can still continue for a number of years. But the downside is that without improvements in competitiveness, Vietnam will ultimately remain stuck at the level of prosperity given by low... View Details

Keywords: by Christian Ketels

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous View Details

Keywords: by Hise O. Gibson and MaShon Wilson

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

from the examples set by these world-class athletes, who are never satisfied, even at the top of their games and seemingly at the peak of their performance. Like Phelps and Nowitzki, two examples of organizations that excel at continuous... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

22 May 2018
First Look

New Research and Ideas, May 22, 2018

exit, output, and R&D. Taxing the continued operation of incumbents can lead to sizable gains (of the order of 1.4% improvement in welfare) by encouraging exit of less productive firms and freeing up... View Details

Keywords: Dina Gerdeman

28 Mar 2017
First Look

First Look at New Research, March 28

https://cb.hbsp.harvard.edu/cbmp/product/717028-PDF-ENG Harvard Business School Case 617-010 United Airlines: More Out-and-Back Flying? This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more... View Details

Keywords: Sean Silverthorne

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

for revising or proving shortcomings in the model. Nevertheless, it continues to influence fiscal and monetary policy across the globe from time to time. "Did the economic experiment in the United States during the past four years show us... View Details

Keywords: by James Heskett

17 Mar 2009
First Look

First Look: March 17, 2009

mortgage lender are considering how to bring the bank's restructuring to a successful conclusion as the country's economy continues to suffer from the impact of the 2001-2002 currency crisis and default. As the bank's competitors, many of... View Details

Keywords: Martha Lagace

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

relative-performance approach drives success. Each manager knows from the outset "what has to be done to improve his or her usual performance," Hope and Fraser write. But it is only in hindsight that they know how well they have... View Details

Keywords: by Loren Gary

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

tailored for their situation. Artificial intelligence should enable better solutions. Is the market ready to support your solution? As more of the world gets digitized, “datafication” (our ability to capture data from many aspects of the world have never been... View Details

Keywords: by Rocio Wu

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

deal. Map the relationships among those on your all-party map by assessing the informal as well as the formal decision and governance processes. For example, to improve the odds of your ultimate target saying "yes," we often use... View Details

Keywords: by Martha Lagace

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

Seventeen years after the dawn of social media marketing, this medium continues to be an intriguing puzzle—a place where brands are investing more time and money, but are still struggling to determine what works well and where the returns... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

Publications