Cold Start Problem - Publications - Faculty & Research

21 Aug 2013
Research & Ideas

What Went Wrong at J.C. Penney?

what we often call high-low pricing. When Johnson took over J.C. Penney, 50 to 70 percent of all sales were at discounted prices. Here's how it works. You start off pricing something at $100, but you end up selling it at, say, $50. All... View Details

Keywords: by Jim Aisner; Retail

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Health Care - Faculty & Research

Kumar, Kevin Schulman and Karen Staman Health care administration educators are at a crossroads: the health care sector is rife with inefficiencies, erratic quality, unequal access, and sky-high costs, complex problems which call for... View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

Encourage employees to tell you what they are doing well and how they are lifehacking. Share best practices and praise them. Managers who meet their teams’ bonding needs: Make employees feel a part of the team Are people-oriented Care about employees on a personal... View Details

Keywords: by Boris Groysberg and Robin Abrahams

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

The dot-com boom of the 1990s had changed the rules of business forever, it seemed; all you needed was a sexy IPO, cold nerve, and the magic carpet of momentum trading. But even as entrepreneurs and venture capitalists were dismissing... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

11 Mar 2024
Blog Post

A Day in the Life: Ben Hsieh

6:30 AM: I wake up – grateful that I’m naturally a morning person and our classes start at 9:30. The morning is my favorite time of day, and I begin my daily routine by reading with my coffee (my current fantasy binge is the Red Rising... View Details

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Design Thinking Course | HBS Online

this limited-time offer. Design Thinking and Innovation $1,850 Next 7-week session starts July 30th Enroll Now Leverage design thinking principles and creative problem-solving tools to develop innovative solutions to your most challenging... View Details

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

actions. As a whole, are those impacts positive or negative? Ultimately, if a company is making a bad impact, however unintended, Sucher and Gupta say the public looks to a company to own up to the harm it has caused, starting with a... View Details

Keywords: by Lane Lambert

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Diversity and Inclusion - Christensen Center for Teaching & Learning

Teaching by the Case Method Diversity and Inclusion Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation... View Details

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

inside-out perspective become attached to what they produce and sell and to their own organizations. In contrast, the outside-in perspective starts with the marketplace and delves deeply into the problems... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

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Faculty & Researchers - Managing the Future of Work

Brookings Institution, 2022. Census II of Free and Open Source Software – Application Libraries , Report, The Linux Foundation Core Infrastructure Initiative, 2022. With James Dana, Jennifer Hoffman, Steven Randazzo, and Yanuo Zhou. The View Details

10 May 2022
Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

For generations, American workers have dreamed of striking out on their own, starting their own business, being their own boss—and ideally making a lot of money in the process. That sentiment appears to be alive and well today, amid an... View Details

Keywords: by Jay Fitzgerald

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Established companies historically have struggled when trying to create new markets. Success seems fleeting and unpredictable. Recent research indicates these problems are systemic. Most companies that are View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

had given little thought. He said: "the problem starts with management having a belief that they (already) are trusted." Carrying that thought to its ultimate conclusion, therefore there is no need... View Details

Keywords: by James Heskett

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

In 2021, US Foods faced a problem that has become all too familiar: As thousands of Americans re-evaluated their work lives in the middle of the pandemic, the company—one of the largest food service distributors in the United... View Details

Keywords: by Pamela Reynolds

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Participation - Christensen Center for Teaching & Learning

Teaching by the Case Method Participation Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement... View Details

16 Jan 2018
Blog Post

How Can I Prepare to Apply for Financial Aid at HBS?

consumer debt when we calculate your financial aid package. You’ll need to be aware of and plan accordingly for any educational loans that do not allow for deferment when you start graduate school. Where possible, you should consider... View Details

03 May 2016
First Look

First Look, May 3, 2016

operated over 11,500 stores in 40 states at the start of 2015 but had recently been rebuffed in a tender offer for its leading rival, Family Dollar. Though Dollar General had held talks with Family Dollar as early as 2013, Family Dollar... View Details

Keywords: Sean Silverthorne

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

This sad scenario plays out at many firms: Top-performing salespeople get promoted to become sales managers, but don’t actually know how to manage. The result is a disaster—productivity takes a dive, disgruntled salespeople start heading... View Details

Keywords: by Dina Gerdeman

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Stata Temporary Files and Stata Tmp - Research Computing Services

Technical How-To’s & Notes Technical How-To’s & Notes Stata Temporary Files and Stata Tmp The Problem: On not-so-rare occasions, Stata creates problems on our cluster due its usage of temporary files. When launching Stata, when running... View Details

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

to have more diversity, equity, and inclusion, but I don’t know how to tackle this complex set of issues. These are workplaces where the leaders are fearful because they don’t have a sense of how to unpack the problem and what steps to... View Details

Keywords: by Jen McFarland Flint

Publications