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Show Results For
- All HBS Web
(5,294)
- People (24)
- News (1,814)
- Research (1,347)
- Events (17)
- Multimedia (261)
- Faculty Publications (862)
- 01 Jun 2011
- News
America the Unequal
Percent of Wealth Owned: Actual U.S. wealth distribution compared with Estimated and Ideal distributions reported by respondents in a national survey. The “4th” and “Bottom” groups are so small that they are not visible in the Actual... View Details
- 25 Aug 2016
- Video
Dirk Hogervorst responds to MOC class discussion in 2016
- 25 Aug 2016
- Video
Arantxa Tapia responds to MOC class discussion in 2015
- 25 Aug 2016
- Video
Jose Figueres responds to MOC class discussion in 2016
- 13 Jun 2023
- News
How Unnecessary College Degree Requirements Hurt The Working Class
- 24 Sep 2012
- News
With Smartphone Deals, Patents Become a New Asset Class
- 25 Aug 2016
- Video
Paul Kagame responds to MOC class discussion in 2016
- 2002
- Chapter
The Use of Virtual Classes at Harvard Business School: A Successful Model for Corporate e-Learning
By: D. Quinn Mills and Dirk Seifert
- 25 Aug 2016
- Video
Seth Pinsky responds to MOC class discussion in 2016
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 01 Sep 2009
- News
Class Day, Commencement Mark New Beginning for Newest Alumni
achievement and filled with anticipation, youthful spirits and energy will not be denied. Fittingly, it was brighter days and business leadership that Class Day speaker Jamie Dimon (MBA ’82) chose as the focus View Details
- 25 Aug 2016
- Video
Arturo Galvan responds to MOC class discussion in 2016
- July 1990
- Article
'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940
By: R. S. Tedlow and Reed Hundt
Tedlow, R. S., and Reed Hundt. "'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940." Harvard Magazine (July 1990).
- 10 Mar 2016
- News
Salary negotiation classes teach women how to "push back"
- 10 Jan 2016
- News
Schwarzman Scholars Announces Inaugural Class to Study in China
Keywords: Blackstone
- Web
Planning a Class Session - Christensen Center for Teaching & Learning
preparation meets opportunity.” Seneca, 1st century AD The spontaneous and "in-the-moment" dynamics of successful case discussions mask the considerable planning that instructors carry out prior to each View Details
- 20 Jul 2016
- Research & Ideas
Airplane Design Brings Out the Class Warfare in Us All
the socioeconomic strata as we are herded through the pampered world of first and business class to our humble place in coach. It’s difficult to look past the wide and plush seats filled with passengers... View Details
- 27 Aug 2018
- News
Forum on World Class IT – 356 Interview and Podcasts
- July 2011 (Revised December 2015)
- Case
Assistant Professor Gyan Gupta and the Wet Noodle Class (A)
By: Dorothy Leonard and Susan S. Harmeling
Professor Gupta faces three major problems in teaching cases: 1) his students, accustomed to lectures, don't know how to conduct a case discussion; 2) the students are using the Internet to discover the outcome of managerial dilemmas posed in the case; 3) he wants to... View Details
Keywords: Business Education; Curriculum and Courses; Learning; Teaching; Cases; Outcome or Result; Internet and the Web; Theory; Education Industry
Leonard, Dorothy, and Susan S. Harmeling. "Assistant Professor Gyan Gupta and the Wet Noodle Class (A)." Harvard Business School Case 912-405, July 2011. (Revised December 2015.)