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Show Results For
- All HBS Web
(5,379)
- People (24)
- News (1,736)
- Research (1,335)
- Events (13)
- Multimedia (253)
- Faculty Publications (845)
- 25 Aug 2016
- Video
Jose Figueres responds to MOC class discussion in 2016
- 2002
- Chapter
The Use of Virtual Classes at Harvard Business School: A Successful Model for Corporate e-Learning
By: D. Quinn Mills and Dirk Seifert
- 24 Sep 2012
- News
With Smartphone Deals, Patents Become a New Asset Class
- 25 Aug 2016
- Video
Paul Kagame responds to MOC class discussion in 2016
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 25 Aug 2016
- Video
Seth Pinsky responds to MOC class discussion in 2016
- Web
Planning a Class Session - Christensen Center for Teaching & Learning
preparation meets opportunity.” Seneca, 1st century AD The spontaneous and "in-the-moment" dynamics of successful case discussions mask the considerable planning that instructors carry out prior to each View Details
- 01 Jun 2011
- News
America the Unequal
Percent of Wealth Owned: Actual U.S. wealth distribution compared with Estimated and Ideal distributions reported by respondents in a national survey. The “4th” and “Bottom” groups are so small that they are not visible in the Actual... View Details
- 01 Sep 2009
- News
Class Day, Commencement Mark New Beginning for Newest Alumni
achievement and filled with anticipation, youthful spirits and energy will not be denied. Fittingly, it was brighter days and business leadership that Class Day speaker Jamie Dimon (MBA ’82) chose as the focus View Details
- July 1990
- Article
'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940
By: R. S. Tedlow and Reed Hundt
Tedlow, R. S., and Reed Hundt. "'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940." Harvard Magazine (July 1990).
- 27 Aug 2018
- News
Forum on World Class IT – 356 Interview and Podcasts
- 10 Jan 2016
- News
Schwarzman Scholars Announces Inaugural Class to Study in China
Keywords: Blackstone
- July 2011 (Revised December 2015)
- Case
Assistant Professor Gyan Gupta and the Wet Noodle Class (A)
By: Dorothy Leonard and Susan S. Harmeling
Professor Gupta faces three major problems in teaching cases: 1) his students, accustomed to lectures, don't know how to conduct a case discussion; 2) the students are using the Internet to discover the outcome of managerial dilemmas posed in the case; 3) he wants to... View Details
Keywords: Business Education; Curriculum and Courses; Learning; Teaching; Cases; Outcome or Result; Internet and the Web; Theory; Education Industry
Leonard, Dorothy, and Susan S. Harmeling. "Assistant Professor Gyan Gupta and the Wet Noodle Class (A)." Harvard Business School Case 912-405, July 2011. (Revised December 2015.)
- 20 Jul 2016
- Research & Ideas
Airplane Design Brings Out the Class Warfare in Us All
the socioeconomic strata as we are herded through the pampered world of first and business class to our humble place in coach. It’s difficult to look past the wide and plush seats filled with passengers... View Details
- 04 Jun 2009
- News
JP Morgan Chase’s Jamie Dimon Addresses HBS Students on Class Day
- 24 May 2022
- Blog Post
Get to Know 2022 Class Day Student Speaker Peter James Kiernan
View Video Peter James Kiernan (MBA 2022) has been selected as the student speaker for Harvard Business School’s (HBS) Class Day celebration, held this year on Wednesday, May 25. Class Day honors graduating... View Details
- 2018
- Article
Insight into Gender Differences in STEM: Evidence from Peer Reviews in an Engineering Class
By: Jacqueline N. Lane, Bruce Ankenman and Seyed Iravani
As the service industry moves toward self-service, peer feedback serves a critical role in this shift for educational services. Peer feedback is a process by which students provide feedback to each other. One of its major benefits is that it enables students to become... View Details
Keywords: Peer Review; Peer Feedback; STEM Education; Anonymity; Education; Gender; Education Industry
Lane, Jacqueline N., Bruce Ankenman, and Seyed Iravani. "Insight into Gender Differences in STEM: Evidence from Peer Reviews in an Engineering Class." Service Science 10, no. 4 (2018): 442–456.
- June 1993
- Case
Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express
By: Shoshana Zuboff
Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
- April 2002
- Article
New Concepts for Corporate e-Learning - The Use of Virtual Classes at Harvard Business School As Best Practice
By: D. Quinn Mills and Dirk Seifert