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- All HBS Web
(3,263)
- People (15)
- News (988)
- Research (1,378)
- Events (2)
- Multimedia (19)
- Faculty Publications (545)
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- April 2022 (Revised May 2022)
- Case
Mastercard Labs (A)
When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, he shifted the company’s competitive focus from card networks to cash itself. Mastercard’s new vision of a “World Beyond Cash” distilled into a three-pronged framework: Grow the core business, Diversify... View Details
Keywords: Organizational Behavior; Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Ecosystem; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Globalization; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Metrics; Payments; Financial Inclusion; Financial Industry; Ambidexterity; Corporate Innovation; Innovation Lab; Digital Transformation; Digital Strategy; Credit Cards; Innovation Leadership; Organizational Culture
Hill, Linda A., Sunil Gupta, Emily Tedards, and Julia Kelley. "Mastercard Labs (A)." Harvard Business School Case 422-080, April 2022. (Revised May 2022.)
- January–February 2018
- Article
More than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy
By: Dennis Campbell, John Case and Bill Fotsch
Fifty years ago a good blue-collar job was with a large manufacturer such as General Motors or Goodyear. Often unionized, it paid well, offered benefits, and was secure. But manufacturing employment has steadily declined, from about 25% of the U.S. labor force in 1970... View Details
Campbell, Dennis, John Case, and Bill Fotsch. "More than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy." Harvard Business Review 96, no. 1 (January–February 2018): 118–124.
- 20 Feb 2019
- Research & Ideas
Rocket-tunity: Can Private Firms Turn a Profit in Space?
want for a commercial space station or a hotel is unclear, but they have achieved a lot already.” Axiom is focused on building commercial space... View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
Traveling Salesman in American Culture (1995) and my book, Birth of a Salesman (2004). In the past few years, scholars have done a lot View Details
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
and managers alike face unprecedented obstacles every day. In March and early April, as COVID-19 spread worldwide, a study by Mind Share Partners in partnership with Qualtrics and SAP found that 42 percent View Details
Keywords: by Boris Groysberg and Susan Seligson
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
elements of collaboration, however, may be where the real returns to in-person interaction occur, helping team members build relationships, foster trust, and cultivate healthy norms. Working in close... View Details
Keywords: by Kristen Senz
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
between local and national leaders. Wide use of volunteer labor makes worker motivation more of an issue. Up to 60 percent of a nonprofit CEO's... View Details
Keywords: by Sean Silverthorne
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
different countries; and share their learning with the class when they return. The reflection piece is crucial. It is important to build leadership skills in the context of a... View Details
- 21 May 2024
- Research & Ideas
What the Rise of Far-Right Politics Says About the Economy in an Election Year
see how many things [Denmark has] in place to redistribute income and wealth. I was curious to understand how we got to this point, and how do we build a society that can redistribute more and have such... View Details
Keywords: by Rachel Layne
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
Q: Which is harder: raising money, building a successful organization, or achieving real impact? A: They are all interrelated, but raising money is not the hardest of the... View Details
Keywords: by Roger Thompson
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
a new one. We've suggested several ways to get around this dark side of framing a challenge as a threat: building... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 18 Sep 2006
- Research & Ideas
When Words Get in the Way: The Failure of Fiscal Language
hold no meaning, why do governments persist in using them as a gauge of economic health and as an impetus for policy? Why do economists follow along? "I've been hammering... View Details
Keywords: by Julia Hanna
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
requires greater access to education, health care, and employment resources; at the same time, you might be trying to influence public policy on issues that affect the homeless. That involves a whole set... View Details
Keywords: by Julia Hanna
- May 2024 (Revised February 2025)
- Case
Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell
By: Jon M. Jachimowicz and Alexis Lefort
Brooke Boyarsky Pratt (HBS ’13) enjoyed considerable success in her early career, quickly climbing the ranks to associate partner at McKinsey, and later becoming an executive vice president at Berkadia, a Berkshire Hathaway portfolio company. Throughout these years,... View Details
Keywords: Passion; Career; Career Planning; Purpose; Personal Development and Career; Mission and Purpose; Identity; Business Startups; Health Care and Treatment; Health Disorders; Growth and Development Strategy; Market Entry and Exit; Health Industry; United States
Jachimowicz, Jon M., and Alexis Lefort. "Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell." Harvard Business School Case 424-040, May 2024. (Revised February 2025.)
- 2014
- Chapter
Firms and Global Capitalism
By: Geoffrey Jones
This chapter forms part of the two-volume Cambridge History of Capitalism, a definitive new reference work that traces the history of capitalism from its origins to the present day. The chapter focuses on the role of business enterprises as powerful actors in... View Details
Keywords: Political Economy; American History; Economic History; Business History; Labor History; Slavery; Numeracy And Quantification; Science And Technology Studies; History Of The Book; International Investment; International Business; International Marketing; Globalization; History
Jones, Geoffrey. "Firms and Global Capitalism." Chap. 6 in The Cambridge History of Capitalism: Volume 2. The Spread of Capitalism: From 1848 to the Present, edited by Larry Neal and Jeffrey G. Williamson, 169–200. Cambridge: Cambridge University Press, 2014.
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
is a fundamental building block of everyday technologies. The increasing importance of FOSS throughout the economy became critically apparent in... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
honest conversation, to undermine their ability to develop a trust-based culture for years to come. Michael Beer is the Cahners-Rabb Professor of Business Administration,... View Details
Keywords: by Dina Gerdeman
- 24 Jan 2023
- Research & Ideas
Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It
their ability to perform, particularly when they are unable to find a favorable resolution." Another wrinkle in the fabric of the passionate organization is that employees may find it challenging to speak up... View Details
Keywords: by Sean Silverthorne
- Research Summary
Trust
By: Sandra J. Sucher
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
Keywords: Power; Globalization; Leadership; Corporate Culture; Future Of Work; Innovation; Human Resources; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Accountability; Corporate Change And Sustainability; Asia; Europe; South America; Middle East; North And Central America; Trust; Asia; Europe; South America; Middle East; North and Central America
- 21 Nov 2011
- Lessons from the Classroom
The New Challenge of Leading Financial Firms
have been due in large part to the culture of the previous organization; hence, the type of person who thrived at Goldman Sachs might flounder at Credit Suisse. But there's... View Details