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Show Results For
- All HBS Web
(4,570)
- People (13)
- News (1,153)
- Research (2,481)
- Events (22)
- Multimedia (44)
- Faculty Publications (1,842)
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- May 2022 (Revised June 2022)
- Case
Proposing to Redesign a Global Investment Bank
By: David G. Fubini
A major, NYC-based, global investment bank is looking to rethink its Systems strategy amid a rapidly evolving digital landscape. Your firm has served the client across most of its major geographies on a range of substantial Systems and IT efforts, but is facing... View Details
Keywords: Consulting; Professional Services; Business and Stakeholder Relations; Digital Strategy; Presentations; Competitive Strategy; Consulting Industry; New York (city, NY)
Fubini, David G. "Proposing to Redesign a Global Investment Bank." Harvard Business School Case 422-096, May 2022. (Revised June 2022.)
- October 2021 (Revised December 2021)
- Case
Customer-Centric Design with Artificial Intelligence: Commonwealth Bank
By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
- March 1996 (Revised August 1997)
- Case
Recycling Problem: International Bank Lending in the 1970s
By: Huw Pill
Provides a brief overview of international bank lending to developing countries in the 1970s and its culmination in the Third-World debt crisis after 1982. View Details
Keywords: International Finance; Financing and Loans; Borrowing and Debt; Developing Countries and Economies; Financial Crisis; Banking Industry
Pill, Huw. "Recycling Problem: International Bank Lending in the 1970s." Harvard Business School Case 796-131, March 1996. (Revised August 1997.)
- June 2009 (Revised February 2014)
- Case
Evaluating Microsavings Programs: Green Bank of the Philippines (A)
By: Nava Ashraf, Dean Karlan, Wesley Yin and Marc Shotland
Green Bank of the Philippines was known for its product innovation and its ability to bring new products to market. In 2002, Green Bank designed an untested commitment savings product that both gave individuals access to formal savings and helped them commit to... View Details
Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Banking Industry; Philippines
Ashraf, Nava, Dean Karlan, Wesley Yin, and Marc Shotland. "Evaluating Microsavings Programs: Green Bank of the Philippines (A)." Harvard Business School Case 909-062, June 2009. (Revised February 2014.) (Request a courtesy copy.)
- July 1997 (Revised April 1998)
- Case
Chase Manhattan Corporation: The Making of America's Largest Bank
By: Stuart C. Gilson and Cedric Escalle
Chase Bank and Chemical Bank intend to merge, producing the largest commercial bank in the United States, the fourth largest in the world. Projected financial benefits under the merger reflect significant planned reduction in operating costs, including 17,000 employee... View Details
Keywords: Commercial Banking; Profit; Corporate Strategy; Value Creation; Restructuring; Negotiation; Mergers and Acquisitions; Risk and Uncertainty; Resignation and Termination; Revenue; Banking Industry; United States
Gilson, Stuart C., and Cedric Escalle. "Chase Manhattan Corporation: The Making of America's Largest Bank." Harvard Business School Case 298-016, July 1997. (Revised April 1998.)
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in... View Details
- April 2006
- Teaching Note
Jamie Dimon and Bank One (TN) (A) and (B)
By: Paul W. Marshall
Teaching Note to 804107 and 804108. View Details
- March 1983 (Revised January 1984)
- Teaching Note
Metropolitan National Bank (A) and (B), Teaching Note
Keywords: Banking Industry
- 1999
- Working Paper
Managing Money Risk in Antebellum New York: From Chartered Banking to Free Banking and Beyond
By: David A. Moss and Sarah Brennan
- 2013
- Working Paper
These Are the Good Old Days: Foreign Entry and the Mexican Banking System
By: Stephen Haber and Aldo Musacchio
In 1997, the Mexican government reversed long-standing policies and allowed foreign banks to purchase Mexico's largest commercial banks and relaxed restrictions on the founding of new, foreign-owned banks. The result has been a dramatic shift in the ownership structure... View Details
Keywords: Market Entry and Exit; Balance and Stability; Foreign Direct Investment; Banks and Banking; Society; Economics; Banking Industry; Mexico
Haber, Stephen, and Aldo Musacchio. "These Are the Good Old Days: Foreign Entry and the Mexican Banking System." Harvard Business School Working Paper, No. 13-062, January 2013. (NBER Working Paper Series, No. 18713, January 2013.)
- January 2001 (Revised May 2002)
- Teaching Note
FleetBoston Financial: Online Banking TN
By: Frances X. Frei and Hanna Rodriguez-Farrar
- August 1998 (Revised September 2004)
- Teaching Note
First Community Bank (A) TN
Teaching Note for (9-396-202). View Details
- October 1982
- Case
World Bank in the 1980s
By: Ray A. Goldberg
Goldberg, Ray A. "World Bank in the 1980s." Harvard Business School Case 583-047, October 1982.
- November 1990 (Revised September 1991)
- Case
First Chicago Corp.: Superregional Bank
Friedman, Raymond A. "First Chicago Corp.: Superregional Bank." Harvard Business School Case 491-057, November 1990. (Revised September 1991.)
- February 2005 (Revised July 2005)
- Case
Allianz (B): Integrating an Insurer and a Bank
By: Joseph L. Bower, Marc L. Bertoneche, Anders Sjoman and Sonja Ellingson Hout
Supplements the (A) case. A rewritten version of an earlier case. View Details
Bower, Joseph L., Marc L. Bertoneche, Anders Sjoman, and Sonja Ellingson Hout. "Allianz (B): Integrating an Insurer and a Bank." Harvard Business School Case 305-089, February 2005. (Revised July 2005.)
- June 1983
- Case
First National Bank of Chicago--1981
Williams, Charles M. "First National Bank of Chicago--1981." Harvard Business School Case 283-049, June 1983.
- January 2009
- Background Note
Financial Networks and Informal Banking in China: From Pawnshops to Private Equity
By: Elisabeth Koll
Provides an analysis of why informal financial networks and institutions still play an extremely important role in China's economy in the 21st century. Although China has emerged as one of the fastest growing economies in the world, it still suffers from a weak... View Details
Keywords: Entrepreneurship; Private Equity; Banks and Banking; Financing and Loans; Governing Rules, Regulations, and Reforms; State Ownership; Business and Government Relations; Networks; China
Koll, Elisabeth. "Financial Networks and Informal Banking in China: From Pawnshops to Private Equity." Harvard Business School Background Note 809-111, January 2009.
- March 2025 (Revised May 2025)
- Case
ING Türkiye: Flexible Work in a Competitive Banking Environment
By: Ashley Whillans and Nico Schaefer
This case explores ING Türkiye’s journey toward workplace flexibility within the traditionally conservative Turkish banking sector. Beginning with early remote work experiments in 2015 and culminating in the FlexING model, by 2024 ING Türkiye had positioned itself as a... View Details
Keywords: Talent and Talent Management; Employee Relationship Management; Working Conditions; Business or Company Management; Adaptation; Competition; Organizational Culture; Banking Industry; Turkey
Whillans, Ashley, and Nico Schaefer. "ING Türkiye: Flexible Work in a Competitive Banking Environment." Harvard Business School Case 925-027, March 2025. (Revised May 2025.)
- May 1993
- Case
Patient Transfusion Services Lab of Central Blood Bank
By: James L. Heskett
The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.