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  • October 2001 (Revised October 2017)
  • Supplement

Pilgrim Bank (C): Electronic Billpay

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Information Technology; Product; Banking Industry
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Frei, Frances X., and Dennis Campbell. "Pilgrim Bank (C): Electronic Billpay." Harvard Business School Supplement 602-103, October 2001. (Revised October 2017.)
  • August 1988 (Revised December 1989)
  • Case

Golden Gate Bank Pension Fund

By: David E. Bell
Keywords: Investment Funds; Banking Industry; Banking Industry
Citation
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Bell, David E. "Golden Gate Bank Pension Fund." Harvard Business School Case 189-039, August 1988. (Revised December 1989.)
  • October 2021 (Revised December 2021)
  • Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
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Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in... View Details
Keywords: by Stefan Thomke; Banking; Banking
  • July 1997 (Revised April 1998)
  • Case

Chase Manhattan Corporation: The Making of America's Largest Bank

By: Stuart C. Gilson and Cedric Escalle
Chase Bank and Chemical Bank intend to merge, producing the largest commercial bank in the United States, the fourth largest in the world. Projected financial benefits under the merger reflect significant planned reduction in operating costs, including 17,000 employee... View Details
Keywords: Commercial Banking; Profit; Corporate Strategy; Value Creation; Restructuring; Negotiation; Mergers and Acquisitions; Risk and Uncertainty; Resignation and Termination; Revenue; Banking Industry; United States
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Gilson, Stuart C., and Cedric Escalle. "Chase Manhattan Corporation: The Making of America's Largest Bank." Harvard Business School Case 298-016, July 1997. (Revised April 1998.)
  • June 2009 (Revised February 2014)
  • Case

Evaluating Microsavings Programs: Green Bank of the Philippines (A)

By: Nava Ashraf, Dean Karlan, Wesley Yin and Marc Shotland
Green Bank of the Philippines was known for its product innovation and its ability to bring new products to market. In 2002, Green Bank designed an untested commitment savings product that both gave individuals access to formal savings and helped them commit to... View Details
Keywords: Saving; Innovation and Invention; Measurement and Metrics; Product Design; Success; Performance Evaluation; Banking Industry; Philippines
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Ashraf, Nava, Dean Karlan, Wesley Yin, and Marc Shotland. "Evaluating Microsavings Programs: Green Bank of the Philippines (A)." Harvard Business School Case 909-062, June 2009. (Revised February 2014.) (Request a courtesy copy.)
  • 1999
  • Working Paper

Managing Money Risk in Antebellum New York: From Chartered Banking to Free Banking and Beyond

By: David A. Moss and Sarah Brennan
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Moss, David A., and Sarah Brennan. "Managing Money Risk in Antebellum New York: From Chartered Banking to Free Banking and Beyond." Harvard Business School Working Paper, No. 00-011, September 1999.
  • February 2005 (Revised July 2005)
  • Case

Allianz (B): Integrating an Insurer and a Bank

By: Joseph L. Bower, Marc L. Bertoneche, Anders Sjoman and Sonja Ellingson Hout
Supplements the (A) case. A rewritten version of an earlier case. View Details
Keywords: Banking Industry; Germany
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Bower, Joseph L., Marc L. Bertoneche, Anders Sjoman, and Sonja Ellingson Hout. "Allianz (B): Integrating an Insurer and a Bank." Harvard Business School Case 305-089, February 2005. (Revised July 2005.)
  • August 1998 (Revised September 2004)
  • Teaching Note

First Community Bank (A) TN

By: Rosabeth M. Kanter
Teaching Note for (9-396-202). View Details
Keywords: Banks and Banking; Banking Industry
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Kanter, Rosabeth M. "First Community Bank (A) TN." Harvard Business School Teaching Note 399-002, August 1998. (Revised September 2004.)
  • 2013
  • Working Paper

These Are the Good Old Days: Foreign Entry and the Mexican Banking System

By: Stephen Haber and Aldo Musacchio
In 1997, the Mexican government reversed long-standing policies and allowed foreign banks to purchase Mexico's largest commercial banks and relaxed restrictions on the founding of new, foreign-owned banks. The result has been a dramatic shift in the ownership structure... View Details
Keywords: Market Entry and Exit; Balance and Stability; Foreign Direct Investment; Banks and Banking; Society; Economics; Banking Industry; Mexico
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Haber, Stephen, and Aldo Musacchio. "These Are the Good Old Days: Foreign Entry and the Mexican Banking System." Harvard Business School Working Paper, No. 13-062, January 2013. (NBER Working Paper Series, No. 18713, January 2013.)
  • Article

The Transformation of Investment Banking

By: Samuel Hayes
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Hayes, Samuel. "The Transformation of Investment Banking." Harvard Business Review 57, no. 1 (January–February 1979): 153–170.
  • June 1979
  • Article

International Perspectives in Bank Marketing

By: J. Pattison and J. Quelch
Citation
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Pattison, J., and J. Quelch. "International Perspectives in Bank Marketing." Canadian Banker & ICB Review (June 1979): 34–39.
  • January 2001 (Revised May 2002)
  • Teaching Note

FleetBoston Financial: Online Banking TN

By: Frances X. Frei and Hanna Rodriguez-Farrar
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Frei, Frances X., and Hanna Rodriguez-Farrar. "FleetBoston Financial: Online Banking TN." Harvard Business School Teaching Note 601-088, January 2001. (Revised May 2002.)
  • June 1983
  • Case

First National Bank of Chicago--1981

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Williams, Charles M. "First National Bank of Chicago--1981." Harvard Business School Case 283-049, June 1983.
  • May 1993
  • Case

Patient Transfusion Services Lab of Central Blood Bank

By: James L. Heskett
The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
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Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.
  • January 2009
  • Background Note

Financial Networks and Informal Banking in China: From Pawnshops to Private Equity

By: Elisabeth Koll
Provides an analysis of why informal financial networks and institutions still play an extremely important role in China's economy in the 21st century. Although China has emerged as one of the fastest growing economies in the world, it still suffers from a weak... View Details
Keywords: Entrepreneurship; Private Equity; Banks and Banking; Financing and Loans; Governing Rules, Regulations, and Reforms; State Ownership; Business and Government Relations; Networks; China
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Koll, Elisabeth. "Financial Networks and Informal Banking in China: From Pawnshops to Private Equity." Harvard Business School Background Note 809-111, January 2009.
  • April 2006
  • Teaching Note

Jamie Dimon and Bank One (TN) (A) and (B)

By: Paul W. Marshall
Teaching Note to 804107 and 804108. View Details
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Marshall, Paul W. "Jamie Dimon and Bank One (TN) (A) and (B)." Harvard Business School Teaching Note 806-168, April 2006.
  • Research Summary

Targeting Corporate Interests: The US banking industry's experience with community groups and regulators

In this project with Felix Oberholzer-Gee and Dennis Yao we use evidence from comminity groups' protests of bank mergers and negotiations with banking institutions to study how and why these firms are targeted for their non-market behavior.

 View Details
  • March 2025 (Revised May 2025)
  • Case

ING Türkiye: Flexible Work in a Competitive Banking Environment

By: Ashley Whillans and Nico Schaefer
This case explores ING Türkiye’s journey toward workplace flexibility within the traditionally conservative Turkish banking sector. Beginning with early remote work experiments in 2015 and culminating in the FlexING model, by 2024 ING Türkiye had positioned itself as a... View Details
Keywords: Talent and Talent Management; Employee Relationship Management; Working Conditions; Business or Company Management; Adaptation; Competition; Organizational Culture; Banking Industry; Turkey
Citation
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Whillans, Ashley, and Nico Schaefer. "ING Türkiye: Flexible Work in a Competitive Banking Environment." Harvard Business School Case 925-027, March 2025. (Revised May 2025.)
  • March 1983 (Revised January 1984)
  • Teaching Note

Metropolitan National Bank (A) and (B), Teaching Note

By: F. Warren McFarlan
Keywords: Banking Industry
Citation
Related
McFarlan, F. Warren. "Metropolitan National Bank (A) and (B), Teaching Note." Harvard Business School Teaching Note 183-147, March 1983. (Revised January 1984.)
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