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  • 2020
  • Working Paper

Sticky Capital Controls

By: Miguel Acosta-Henao, Laura Alfaro and Andres Fernandez
There is much ongoing debate on the merits of capital controls as effective policy instruments. The differing perspectives are due in part to a lack of empirical studies that look at the intensive margin of controls, which in turn has prevented a quantitative... View Details
Keywords: Capital Controls; Macroprudential Policies; Stickiness; Intensive; (S, S) Costs; Capital; Management; Macroeconomics
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    Applications or Approvals: What Drives Racial Disparities in the Paycheck Protection Program?

    We use the 2020 Small Business Credit Survey to study the sources of racial disparities in use of the Paycheck Protection Program (PPP). Black-owned firms are 8.9 percentage points less likely to receive PPP loans than observably similar white-owned firms. About... View Details
    • 22 Nov 2023
    • Research & Ideas

    Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

    nuances of its limits. Since ChatGPT debuted a year ago, automation hopes and fears—previously limited to factory floors and supermarket checkout lines—have shaken the ranks of... View Details
    Keywords: by Rachel Layne; Information Technology; Technology
    • August 2015 (Revised May 2017)
    • Case

    TSG Hoffenheim: Football in the Age of Analytics

    By: Feng Zhu, Karim R. Lakhani, Sascha L. Schmidt and Kerry Herman
    In 2015, Dietmar Hopp, owner of Germany's Bundesliga football team TSG Hoffenheim and co-founder of the global enterprise software company SAP, was considering how to ensure long-term sustainability and competitiveness for TSG Hoffenheim. While historically a small... View Details
    Keywords: Information Technology; Measurement and Metrics; Sports; Sports Industry
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    • 26 Mar 2024
    • Research & Ideas

    How Humans Outshine AI in Adapting to Change

    solve other than navigation when it unexpectedly gets stuck in a ditch. “Algorithms can be very good at specialized tasks, and sometimes even have almost superhuman capabilities when confined to specific domains,” says De Freitas, who... View Details
    Keywords: by Rachel Layne; Technology; Information Technology
    • Research Summary

    Using IT to Leverage Human Resources in Services

    Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details

    • 15 May 2024
    • Research & Ideas

    A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

    Think you’re a better driver than most people? You’re not alone. And you may be one reason self-driving cars haven’t taken off. About 77 percent of participants surveyed in a new study rated themselves superior to View Details
    Keywords: by Rachel Layne; Transportation; Auto
    • Forthcoming
    • Article

    Sticky Capital Controls

    By: Miguel Acosta-Henao, Laura Alfaro and Andrés Fernández
    There is much ongoing debate on the merits of capital controls as effective policy instruments. The differing perspectives are due in part to a lack of empirical studies that look at the intensive margin of controls, which in turn has prevented a quantitative... View Details
    Keywords: Capital Controls; Macroprudential Policies; Stickiness; Intensive; (S, S) Costs; Capital; Management; Macroeconomics; Governance Controls; Mathematical Methods
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    • 11 Jun 2024
    • In Practice

    The Harvard Business School Faculty Summer Reader 2024

    As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
    Keywords: by Avery Forman
    • April 2024 (Revised November 2024)
    • Case

    Moderna: Pioneering a People Platform to Accelerate Science Innovation

    By: Tatiana Sandino, Emil Dy and Samuel Grad
    Moderna was founded in 2010 to explore how messenger ribonucleic acid (mRNA) could be used to create breakthrough medicines by encoding instructions for the body to create antibodies. When Stéphane Bancel (HBS 2000) took over in 2011, he bet on the potential of this... View Details
    Keywords: Disruptive Innovation; Talent and Talent Management; Selection and Staffing; AI and Machine Learning; Digital Strategy; Innovation and Management; Leadership Development; Management Practices and Processes; Management Systems; Organizational Culture; Performance Evaluation; Alignment; Employee Relationship Management; Science-Based Business; Expansion; Pharmaceutical Industry; Biotechnology Industry; United States
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    • January 1987
    • Article

    Posterior Implementability in a Two-person Decision Problem

    By: Jerry R. Green and Jean-Jacques Laffont
    When a decision rule is implemented using a Bayesian incentive compatible mechanism in which the messages are publicly observable, the players' information is augmented by their observation of each others' strategies. In this paper we study the set of Bayesian... View Details
    Keywords: Incentives; Commitment; Mechanism Design; Decision Making; Information
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    • 2002
    • Other Unpublished Work

    The Effect of Editorial Discretion Book Promotion on Sales at Amazon.com

    By: Benjamin Edelman
    A new dataset collected by the author allows estimation of the effect on book sales of promotional listing on Amazon's editorial discretion pages. Following Goolsbee and Chevalier (2001), sales quantities are inferred from sales rank data freely available on Amazon's... View Details
    Keywords: Online Advertising; Sales; Marketing Strategy; Web Sites; Competition; Books
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    • Web

    Browse All Articles, Research, & Case Studies - HBS Working Knowledge

    into what’s driving and limiting the practice of skills-based hiring. The discussion ranges from degree inflation and HR automation to workforce demographics, skills-based... View Details
    • Web

    Podcasts - Managing the Future of Work

    strategy underpinning the effort. Read the Transcript Previous Episodes Shake Shack’s test kitchen: Developing a good jobs and automation combo 21 MAY 2025 | Managing the Future of Work Shake Shack Chief... View Details
    • 2025
    • Working Paper

    The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

    By: Caleb Kwon, Antonio Moreno and Ananth Raman
    Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details
    Keywords: AI and Machine Learning; Employees; Performance Effectiveness
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    • March 2018 (Revised March 2018)
    • Teaching Note

    OpenInvest

    By: Boris Vallee and Caitlin Reimers Brumme
    Founded by a team of hedge fund and NGO alumni, OpenInvest launched its platform in 2015 to enable retail investors to tailor their portfolio to their personal values in an automated way, for instance by screening out weapon manufacturers stocks or overweighting LGBTQ... View Details
    Keywords: Socially Responsible Investing; Investing For Impact; Robo-advisors; Investment; Values and Beliefs; Customization and Personalization; Technology; Financial Services Industry
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    • 22 Feb 2024
    • Research & Ideas

    How to Make AI 'Forget' All the Private Data It Shouldn't Have

    training for various reasons.” Rachel Layne: What is machine “unlearning” and why is it important? Seth Neel: Before defining machine unlearning, maybe it's good to set a baseline of what machine learning is. Broadly, I view machine... View Details
    Keywords: by Rachel Layne; Technology; Information Technology
    • Forthcoming
    • Article

    Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

    By: Shunyuan Zhang and Das Narayandas
    We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
    Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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    • 24 Jul 2023
    • Research & Ideas

    Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

    workforce, since an ever-growing proportion of college and graduate school enrollees are women, he adds. This planning is even more necessary with the advent of Artificial Intelligence (AI), Fuller cautions. As computers View Details
    Keywords: by Kara Baskin
    • Web

    Business & Environment

    the company decided to handle physical goods rather than act as a pure marketplace, how ThredUp helps brands run their own resale channels, and how AI and automation are... View Details