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Show Results For
- All HBS Web
(710)
- People (1)
- News (124)
- Research (458)
- Events (12)
- Multimedia (3)
- Faculty Publications (279)
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- 17 Jan 2012
- First Look
First Look: January 17
the agents' well-being, with little or no regard for the customer. Audit studies in the Indian life insurance market find evidence supporting the second view: in 60%-80% of visits, agents recommend unsuitable (strictly dominated) products... View Details
Keywords: Sean Silverthorne
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
economy, most of us depend on hierarchical organizations and their agents (i.e., bosses) to meet many of our basic needs for economic support and human relationships. Thus, fear of offending those above us is both natural and widespread.... View Details
Keywords: by Sarah Jane Gilbert
- 12 Aug 2008
- First Look
First Look: August 12, 2008
foreknowledge and/or control. Experiment 4 indicates that effects of indirect agency result from a failure to automatically consider the potentially dubious motives of agents who cause harm indirectly. Download the paper:... View Details
Keywords: Sean Silverthorne
- 26 May 2015
- First Look
First Look: May 26
help sustain superior profits in the long run. We conclude with an exploration of ways in which a firm's business model may impact negotiation outcomes. Several of the proposed pathways work intuitively through the intrinsic characteristics of View Details
Keywords: Sean Silverthorne
- 18 Feb 2015
- First Look
First Look: February 18
address this threat: trust, licensing, and paying agents to stay loyal. We show how the principal can influence the value of these options by modularizing the system and by hiring clans of agents, thus exploiting relationships among them.... View Details
Keywords: Sean Silverthorne
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
agents optimize. But providing agents with information about the benefits of an action often fails to encourage that action. This paper proposes a far-reaching behavioral explanation: information may make... View Details
Keywords: Carmen Nobel
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
intentions of the customer." Retailers that deploy effective loyalty schemes do just that. "I think Nordstrom is a great example of a retailer that's doing it well," says Alvarez. "Nordstrom looks at the rewards program from the perspective of how... View Details
- 23 Aug 2016
- First Look
August 23, 2016
ventures. We introduce a formal model of voting where agents face costly tacit information to improve their decision quality. Equilibrium outcomes suggest a theoretical tension for group decision-making between the benefits of information... View Details
Keywords: Sean Silverthorne
- 07 Jul 2009
- First Look
First Look: July 7
Working PapersConsistency and Monotonicity in One-Sided Assignment Problems Authors:Bettina Klaus and Alexandru Nichifor Abstract One-sided assignment problems combine important features of two well-known matching models. First, as in roommate problems, any two View Details
Keywords: Martha Lagace
- 01 May 2006
- Research & Ideas
What Companies Lose from Forced Disclosure
March 2006; and "Aggregation, Precision, and Contracting with a Long-Horizon Agent in a Multi-Task Setting," a HBS Working Paper from April 2006. Ann Cullen: How did you get interested in this topic? Romana Autrey: Career... View Details
- 28 Sep 2010
- First Look
First Look: September 28, 2010
3) disseminating knowledge created by socially relevant design throughout the profession. As a central actor and change agent in the profession, Public Architecture created The 1% Program, a national network of architecture and design... View Details
Keywords: Sean Silverthorne
- 22 May 2007
- First Look
First Look: May 22, 2007
policy we consider concerns the level of future Social Security benefits. Specifically, we examine how an agent would respond to learning in advance whether she will experience a major Social Security benefit cut starting at age 65. We... View Details
Keywords: Martha Lagace
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
issues. In short, it posits that when hired managers, or "agents," are faced with a conflict between their organization's best interests and their personal best interests, the agents will choose the latter. Therefore, the owners... View Details
- 14 May 2007
- Research & Ideas
The Key to Managing Stars? Think Team
are treated as free agents who can take their top performance to work for the highest bidder. Our study debunks that myth. Star analysts rely a lot on the quality of the colleagues that their organization provides to sustain top... View Details
Keywords: by Martha Lagace
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
to helping the combined companies compete with rivals such as Disney and Cap Cities/ABC. To get the deal done, however, Michael Ovitz, talent agent turned unorthodox corporate matchmaker, kept the parties mostly apart during the process,... View Details
- 28 Jan 2014
- First Look
First Look: January 28
game-theoretical agent-based models to explore group genesis in homogeneous populations and find robust group formation with just two basic principles: reciprocity and transitivity. These emergent groups demonstrate in-group cooperation and out-group defection, even... View Details
Keywords: Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
Persuasion Author: Eric J. Van den Steen Abstract This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing" from the principal's perspective... View Details
Keywords: Martha Lagace
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
Fashion Icon to Nazi Agent This case describes the career of the iconic French fashion designer Coco Chanel who created a transformational business during the first half of the 20th century. Beginning in her early adulthood, Chanel... View Details
Keywords: Dina Gerdeman
- 05 Apr 2016
- First Look
April 5, 2016
measure of originality, I find that competition has an inverted-U effect on creativity: some competition is necessary to induce agents to produce radically novel, untested ideas over incrementally tweaking their earlier work, but heavy... View Details
Keywords: Sean Silverthlorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
(roommate) problems in which agents can either be matched as pairs or remain single. We introduce a so-called bi-choice graph for each pair of stable matchings and characterize its structure. Exploiting this structure we obtain as a... View Details
Keywords: Martha Lagace