Agents - Publications - Faculty & Research

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees consisted of an informational session about the company, followed by several weeks of training in which new call View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

2019
Article

Fair Algorithms for Learning in Allocation Problems

By: Hadi Elzayn, Shahin Jabbari, Christopher Jung, Michael J Kearns, Seth Neel, Aaron Leon Roth and Zachary Schutzman

Settings such as lending and policing can be modeled by a centralized agent allocating a scarce resource (e.g. loans or police officers) amongst several groups, in order to maximize some objective (e.g. loans given that are repaid, or criminals that are apprehended).... View Details

Keywords: Allocation Problems; Algorithms; Fairness; Learning

Citation

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20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on a mileage ticket from American Express. The airline agent... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

This function of keeping and nurturing values can be more difficult in public companies, where turnover of top leaders is relatively frequent. “Philosophically-wise, families are the key agent for passing on these value sets from one... View Details

Keywords: by Sean Silverthorne

Research Summary

Output and asset price fluctuations

What are the sources of business cycles? How are these shocks propagated in the economy? Why are their effects so persistent? How can we explain asset price fluctuations? How are shocks transmitted internationally?To study these questions, I have developed a series... View Details

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

who knows, and has credibility within, the norms of the relevant customer's culture) Selling (e.g., an insurance agent or a retail associate with experience in another sales context) The relevance of each type of experience varies with... View Details

Keywords: by Carmen Nobel

19 Apr 2010
Research & Ideas

The History of Beauty

worldwide, there is now also a concern that the forms in which such claims were delivered, whether in jars or creams, should be relevant to local consumers in each market. Moreover, as global firms experiment with taking new beauty ideals around the world, they are... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

Web

Curriculum - Business & Environment

full listing, click here . Turnarounds and Transformation (Spring 2025) Ranjay Gulati The focus of this course is the leader as a strategist, architect, decision maker, and change agent in a turnaround or transformation environment. This... View Details

Research Summary

Financial reporting quality and its consequences

Does reporting quality have real economic consequences? Professor Yu addresses this question in her research, which examines the channels through which reporting quality affects the behavior of economic agents, namely managers and investors. Her particular focus is... View Details

22 Feb 2018
Book

The New History of American Capitalism

movements. Approaches vary greatly, but many scholars attend closely to the subjects who receive, impose, resist, or recast race as a category. Their work erodes the image of exchange between equally situated agents and locates it in a... View Details

Keywords: Manufacturing

Web

Advisory Board - Entrepreneurship

before it went public. He then led Open Market's expansion into business-to-business applications. In 1999, he founded and ran PurchasingCenter.com, a "My Yahoo" portal for industrial purchasing agents who purchase $2-$10 million of... View Details

Web

Hamilton Hall | About

the United States . . . was the price of liberty.” He introduced plans for the First Bank of the United States, established in 1791, which was designed to be the financial agent of the Treasury Department. The Bank served as a depository... View Details

Web

Social Enterprise - Faculty & Research

second path, which developed from the 1970s, grew out of the interest of big business which sought an alternative route to governmental regulations they regarded as costly and as a threat to international trade. A key agent was the... View Details

01 Mar 2024
News

Elevator Pitch: Banking On It

Illustration by Drue Wagner Illustration by Drue Wagner Marc Escapa (MBA 2017) Andres Klaric (MBA 2017) Cofounders and co-CEOs, Fuse Concept: Fuse makes it easier for lenders to tackle digital innovation, offering a next-gen loan-origination platform that simplifies... View Details

Keywords: fintech; finance; entrepreneurship; Finance

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

high-stakes player contracts involving millions of dollars. He intuitively understood that emotions were an important factor in dealing with people as passionate as athletes. "The last thing I wanted to do was create an excuse for a player or View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

Portrait Project

Sonali Bloom

designers and agents of change. I don’t believe in the status quo. I believe in the power of the new. I believe entrepreneurs will make a difference in the world. And the world does need to be different. I won’t solve poverty, disease,... View Details

Web

Events - Business History

Seabrooke (Copenhagen Business School) Neil Fligstein (Berkeley) and Janna Huang (Berkeley) 10:45AM-11:30AM (EDT), Panel 2: Power and Politics Chair and discussant, Kristin Fabbe (HBS) Meg Rithmire (HBS) Yasheng Huang (MIT) Ben Ross Schneider (MIT) 12:00PM-12:45PM... View Details

Portrait Project

Janie McDonough

else it might have been just a messy whiteboard. As a kid, I worked at Flexo-Graphics—my dad’s small printing business—every weekend. Over time, I realized that his whiteboard wasn’t just a lesson in operations, but also an agent of... View Details

01 Jun 2023
News

Buy Big, Sell Small

tolerance for risk and responsibility, Shruti returned to India and jumped into entrepreneurship “head first, feet next.” With a startup team, she began fine-tuning plans to launch a digital platform to help local travel agents maximize... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

Web

HBS Fund Council - Alumni

Society Class Agents HBS Fund Investors Society Class Agents solicit their classmates for leadership gifts to the HBS Fund in non-reunion years. Class Agents are nominated... View Details

Publications