Publications

January 2014
Teaching Note

Showdown at Cracker Barrel

By: Suraj Srinivasan

March 2012
Teaching Note

Fighting Corruption at Siemens

By: Paul Healy

February 2011 (Revised November 2012)
Case

Product Development at OPOWER

By: Thomas Eisenmann and Rob Go

OPOWER, a software startup that helps utilities engage their customers in ways that reduce energy consumption, is scaling rapidly. The company's new head of product management has designed a system to address a point of constant tension: whether to build custom... View Details

Keywords: Business Startups; Customer Relationship Management; Entrepreneurship; Growth Management; Product Development; Sales; Customization and Personalization; Energy Conservation; Environmental Sustainability; Information Technology Industry; Utilities Industry

June 2008 (Revised May 2009)
Supplement

Corruption at Siemens (C)

By: Paul M. Healy and Maria Loumioti

Keywords: Crime and Corruption

February 2007 (Revised July 2009)
Supplement

Leadership at WildChina (B)

November 2005 (Revised August 2006)
Case

Investor Relations at TOTAL

By: Gregory S. Miller, Vincent Marie Dessain and Anders Sjoman

Examines investor relations and financial communications in a large company with a diverse group of financial stakeholders. Total is an "energy major" based in Paris, France. The importance of its product and its impact on economies and environments combine with the... View Details

Keywords: Financial Reporting; Business and Shareholder Relations; Communication Strategy; Paris

October 2003
Case

Fire at Mann Gulch

Describes the 1949 firefighting tragedy in Montana that led to the deaths of 12 smoke jumpers. Explores the myriad of poor decisions by the firefighting crew and their foreman. View Details

Keywords: Decisions; Decision Choices and Conditions; Crisis Management; Public Administration Industry; Montana

March 2004 (Revised May 2004)
Case

Governance Reform at MCI

By: Lynn S. Paine and Bridget Gurtler

Richard Breeden proposed corporate governance reforms for MCI. Breeden is a former chairman of the SEC who was a court-appointed "corporate monitor" for the troubled company (formerly WorldCom). The company must adhere to the proposals unless excused by a court order. View Details

Keywords: Corporate Governance; Restructuring; Insolvency and Bankruptcy; Business or Company Management; Management Teams

September 2002
Teaching Note

Strategic Planning at NFTE

By: Allen S. Grossman and Daniel F. Curran

Teaching Note for (9-302-002). View Details

Keywords: Nonprofit Organizations; Growth Management; Management Practices and Processes; Corporate Entrepreneurship; Strategic Planning; Change; Organizational Design; Behavior; Decision Choices and Conditions; Partners and Partnerships

September 1987 (Revised February 1988)
Case

Risk Management at Cenex

By: Ray A. Goldberg

Find at Harvard

July 1987
Case

Investor Relations at AT&T

By: Stephen A. Greyser and Norman Klein

Keywords: Business and Shareholder Relations; Telecommunications Industry

Find at Harvard

October 1990 (Revised April 1998)
Case

John Smithers at Sigtek

Describes an ill-fated effort to institute a total quality program. Using the vantage point of one of the managers selected to be a quality instructor, the case traces the rise and fall of the quality effort during its very brief existence over the course of six... View Details

Keywords: Quality; Change Management; Performance

May 1982 (Revised May 1985)
Case

Human Resources at Hewlett-Packard

By: Michael Beer and Richard O. von Werssowetz

Provides an overview of all the human resource policies and practices applied by Hewlett-Packard. As such, it is an opportunity to analyze Hewlett-Packard's practices in all four policy areas; stakeholder influence, flows, rewards, and work systems. View Details

Keywords: Human Resources; Management Practices and Processes; Business and Stakeholder Relations; Working Conditions; Policy