Filter Results:
(1,963)
Show Results For
- All HBS Web
(1,963)
- People (5)
- News (816)
- Research (955)
- Events (3)
- Multimedia (16)
- Faculty Publications (181)
Show Results For
- All HBS Web
(1,963)
- People (5)
- News (816)
- Research (955)
- Events (3)
- Multimedia (16)
- Faculty Publications (181)
- June 2018
- Case
Forta Furniture: International Expansion
By: John A. Quelch and Karthik Easwar
The Forta Furniture case highlights the need to consider new market expansion to grow a firm. It demonstrates that simply doing what has always been done is not sustainable when other competitors enter the market with differentiated or potentially superior offerings.... View Details
Keywords: Market Entry and Exit; Global Range; Decision Making; Analysis; Cross-Cultural and Cross-Border Issues; Growth and Development Strategy; Brands and Branding; Expansion
Quelch, John A., and Karthik Easwar. "Forta Furniture: International Expansion." Harvard Business School Brief Case 918-547, June 2018.
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- 29 Oct 2021
- News
Ask Help Desk: How Remote Workers Can Separate Work and Home Lives
- June 1999 (Revised March 2004)
- Case
Sirona
By: Walter Kuemmerle and Chad S Ellis
Sirona, the dental systems business of Siemans AG is being sold through an auction. In September 1997, buyout firm Schroder Ventures has to decide whether to make a binding offer for the business. Schroder has done extensive due diligence with support from a team of... View Details
- 28 Sep 2012
- News
The economics of video games
- September 1987 (Revised November 1992)
- Background Note
Note on Transaction and Translation Exposure
By: W. Carl Kester and Richard P. Melnick
Describes the transaction and translation exposures that companies doing business internationally face when foreign exchange rates change. Also discusses how to measure and cover both types of exposure. Covering techniques are demonstrated using examples of forward... View Details
Kester, W. Carl, and Richard P. Melnick. "Note on Transaction and Translation Exposure." Harvard Business School Background Note 288-017, September 1987. (Revised November 1992.)
- February 1999 (Revised April 1999)
- Case
Guaranty Trust Bank PLC Nigeria (A)
By: Lynn S. Paine and Hal Hogan
Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details
Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria
Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (A)." Harvard Business School Case 399-110, February 1999. (Revised April 1999.)
- 30 Jun 2020
- News
Just Because You Can Doesn't Mean You Should
- 24 Jun 2022
- Blog Post
On Pride and Community
systems. How did you get involved in the PRIDE community at HBS? As soon as I got to campus, meeting other queer women was the number one priority on my list. I had a lot of open questions about whether HBS would View Details
- 11 Dec 2014
- News
No silver lining in partisan gridlock
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
chains, and speeding communications. The result: "People can spend more time thinking up new products and servicing customers, and less time checking boxes." To get there, most firms must be willing View Details
Keywords: by Maggie Starvish
- 8:30 AM – 6:45 PM EST, 01 Dec 2021
- Virtual Programming
Leading a Glass-Shattering Organization
In their new book, Glass Half Broken: Shattering the Barriers That Still Hold Women Back at Work, co-authors HBS Gender Initiative Director Colleen Ammerman and Professor Boris Groysberg break apart myths about why gender inequality persists and what can be done about... View Details
- May 2014
- Case
WeaveTech: High Performance Change
By: Michael Beer and Paul Swiercz
WeaveTech, formerly Johnson-Ware, is a clothing company that produces jackets, coats, overalls, coveralls, and fire-resistant clothing for the military. A private equity firm renamed the company after it acquired Johnson-Ware several years ago. WeaveTech now faces a... View Details
Beer, Michael, and Paul Swiercz. "WeaveTech: High Performance Change." Harvard Business School Brief Case 914-553, May 2014.
- April 2011
- Supplement
Felipe Calderón: Leading with Light and Power (B)
By: J. Bruce Harreld and David Lane
This sequence of cases explores how leaders get their team focused on framing, analyzing, and ultimately acting upon complex decisions. The A case provides an inside look as President of Mexico, Felipe Calderon, works with his cabinet ministers to decide how to... View Details
Keywords: Management Analysis, Tools, and Techniques; Decision Choices and Conditions; Cases; Crime and Corruption; State Ownership; Business or Company Management; Economics; Risk and Uncertainty; Finance; Performance; Management Teams; Strategic Planning; Energy Industry; Mexico City
Harreld, J. Bruce, and David Lane. "Felipe Calderón: Leading with Light and Power (B)." Harvard Business School Supplement 811-080, April 2011.
- 2017
- Book
Extreme Teaming: Lessons in Complex, Cross-Sector Leadership
By: Amy C. Edmondson and Jean-François Harvey
Today's global enterprises increasingly involve collaborative work by teams of experts operating across different professions, organizations, and industries. Extreme Teaming provides new insights into the world of complex, cross-industry projects and the ways... View Details
Edmondson, Amy C., and Jean-François Harvey. Extreme Teaming: Lessons in Complex, Cross-Sector Leadership. Emerald Group Publishing, 2017.
- 02 Jul 2020
- News
A College Degree Is No Guarantee of a Good Life
- 07 Sep 2019
- Op-Ed
Even for Non-Believers, These Are the Next Steps on Climate Change
It was a dramatic contrast on our screens last week. As Hurricane Dorian unleashed nature’s fury on the Bahamas and danced with a wide swath of the East Coast of the United States, I flipped to the CNN Climate Town Hall, where Democratic presidential candidates... View Details
Keywords: by John Macomber
- 13 Oct 2020
- Blog Post
Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part
where there is a lot of work to be done and it’s an exciting thing. We’re not finished, we’re just getting started.” ARF Co-Founders Anti-Racism Advice View Details