Publications

August 2003
Case

SEC Proposal for Nomination of Directors by Shareholders

By: Jay W. Lorsch and Ashley Robertson

Describes the U.S. Securities and Exchange Commission's 2003 proposal to allow shareholders to nominate a "short slate" of directors for the board of listed companies. Includes comment letters for and against the proposal. View Details

Keywords: Corporate Governance; Management Teams; Business and Shareholder Relations; United States

September 1998 (Revised August 1999)
Background Note

Networks and Networking Software: Technology Note

By: Stephen P. Bradley and Kelley Porter

Used to educate students about client and enterprise software. View Details

Keywords: Applications and Software; Networks; Information Infrastructure

2003
Report

Effectiveness of Stakeholder Participation Processes: Yacyretá Hydroelectric Project, Paraguay and Argentina (LAC Region)

By: Alnoor Ebrahim

Keywords: Business and Stakeholder Relations; Corporate Governance; Performance Effectiveness; Energy Industry; Paraguay; Argentina

October 1992 (Revised December 1997)
Case

Sterling Chemicals, Inc.: Quality and Productivity Improvement Program

Describes the design and implemenation of a quality improvement program. Sterling Chemical's management hoped the program would improve teamwork and productivity at the plant. View Details

Keywords: Quality; Groups and Teams; Performance Productivity; Performance Improvement; Chemical Industry

June 1993
Case

Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express

By: Shoshana Zuboff

Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry

summer 2003
Article

Ownership and Control Rights in Internet Portal Alliances, 1995-1999

By: Daniel W. Elfenbein and Josh Lerner

Keywords: Ownership; Rights; Internet and the Web; Alliances

February 1996 (Revised April 2003)
Case

WPP--Integrating Icons to Leverage Knowledge

By: Joseph L. Bower

Martin Sorrell has used WPP to acquire a large portfolio of marketing service firms including J. Walter Thompson and Ogilvy & Mather. How did he make this minnow-swallows-many-whales trick work, and can he make the whole into something bigger than the parts? View Details

Keywords: Knowledge Use and Leverage; Leadership; Marketing; Networks; Diversification

03 Oct 2020
News

Managing Stakeholder Trust During Supply Chain Disruptions

August 2009 (Revised August 2009)
Case

Swire Beverages: Implementing CSR in China

By: Christopher Marquis, G.A. Donovan and YiKwan Chu

Swire Beverage, the largest Coca-Cola bottler in China, recently created a corporate social responsibility (CSR) organization to oversee environmental, community, health and safety initiatives at the companies' nine bottling plants in China. The case considers... View Details

Keywords: Brands and Branding; Corporate Social Responsibility and Impact; Organizational Design; Business and Stakeholder Relations; Partners and Partnerships; Non-Governmental Organizations; Food and Beverage Industry; China

April 2009 (Revised July 2010)
Case

Corporate Solutions at Jones Lang LaSalle (2001)

By: Ranjay Gulati and Lucia Menzer Marshall

Peter Barge, CEO of the newly created Corporate Solutions Group of Jones Lang LaSalle (JLL), is executing a restructuring of the U.S. corporate real estate services division that will enable the company to offer its clients integrated solutions. Barge has created an... View Details

Keywords: Business Divisions; Restructuring; Customer Relationship Management; Organizational Design; Organizational Structure; Corporate Strategy; Integration

June 2008
Supplement

Kit Hinrichs at Pentagram (B)

By: Linda A. Hill and Emily Stecker

This case focuses on Kit Hindrichs, a 65 year-old partner at Pentagram, a privately-owned multidisciplinary design firm. One of the world's most prestigious design firms, Pentagram was founded by five designers from different disciplines in London in the 1970s. By... View Details

Keywords: Business Offices; Design; Managerial Roles; Private Ownership; Business and Shareholder Relations; Partners and Partnerships; Equality and Inequality; London; San Francisco; New York (state, US)

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

26 Nov 2019
News

Fintech, Small Business & the American Dream

Source: Mills Source: Mills Drawing on her experience leading the US Small Business Administration as a member of President Barack Obama’s Cabinet, Senior Fellow Karen Gordon Mills explores the ways technology is changing financial institutions’ View Details

Keywords: fintech; Artificial intelligence; Small business

Fowler McCormick

Under McCormick’s leadership, International Harvester became the American industry’s leading farm equipment producer, doubling sales by 1947. He was also known for creating and maintaining stable relationships with employees. View Details

Keywords: Agriculture & Mining

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

complex and multiple contingencies to reflect the factors that caused a particular transaction to be either fast or time-consuming to process. Q: What is the relationship between TDABC and enterprise resource planning? A: We probably... View Details

Keywords: by Sarah Jane Gilbert

Portrait Project

Debbie McCoy

do (or felt I should have done), have I spread my wings or am I just a caterpillar preparing to cocoon? Perspective on this question eludes me, so all the while I'll live my life. I have passions, relationships –new and old... View Details

12 PM – 1 PM EDT, 28 Sep 2016
Webinars: Career

5 Happiness Hacks That Drive Productivity, Sales, and Creativity

According to Harvard Business Review, happy people are 37% more productive, have 31% higher sales, and are three times more creative than their peers. In this webinar, Neil Pasricha (MBA 2007) provides models to create lasting happiness including building diverse... View Details

25 Jun 2019
Cold Call Podcast

In the Platform Economy, Upwork Searches for Better Matches in the Cloud

Keywords: Re: David B. Yoffie; Web Services

June 16, 2014
Article

Working With Your In-Laws Isn't Always a Terrible Idea

By: Josh Baron and Rob Lachenauer

This article delves into the complex dynamics involving in-laws within family-owned enterprises. In-laws often face a challenging dual role as they must conform to the same professional standards as non-family employees while concurrently grappling with perceptions of... View Details

Keywords: Family and Family Relationships; Family Ownership; Employees

Register to Read