Relationship Management - Publications - Faculty & Research

20 Dec 2016
First Look

December 20, 2016

II, determining the proper phasing, assessing a potential partnership, and managing relationships with the slum community benefiting from the development. Purchase this case:... View Details

Keywords: Carmen Nobel

February 2022
Teaching Note

AptDeco: Circular Economy Furniture Marketplace

By: Ayelet Israeli

Teaching Note for HBS Case No. 521-069. AptDeco, a used furniture marketplace, was growing rapidly in the tri-state area. The co-founders were confident that the business model, financial position, and unit economics positioned AptDeco for scaling in the massive $120... View Details

Keywords: E-Commerce Strategy; Mobile; Word-of-Mouth; Word Of Mouth; Word-of-mouth Marketing; Internet Marketing; Growth Strategy; Platform; Platforms; Two Sided Markets; Two-sided Market; Two-sided Marketplace; Two-Sided Markets; Two-sided Network; Black Entrepreneurs; Black Leadership; African Americans; African-American Protagonist; Circular; Peer-to-peer Markets; Furniture Industry; Growth Hacking; Monetization Strategy; Growth Management; Marketing Strategy; Entrepreneurship; Digital Platforms; Marketing Channels; Digital Marketing; Consumer Behavior; Acquisition; Retention; Growth and Development Strategy; Customer Focus and Relationships; Expansion; Brands and Branding; E-commerce; Retail Industry; Consumer Products Industry; Technology Industry; Web Services Industry; United States; North America; New York (city, NY); New York (state, US)

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May 2024
Teaching Note

Making Progress at Progress Software (A) and (B)

By: Katherine Baldiga Coffman, Hannah Riley Bowles, Emma Ronzetti and Alexis Lefort

Teaching Note for HBS Case Nos. 924-010 and 924-011. View Details

Keywords: Leading Change; Organizational Culture; Performance Evaluation; Prejudice and Bias; Employee Relationship Management; Personal Development and Career; Technology Industry

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01 Sep 2003
News

Books

Experimentation Matters by Stefan H. Thomke Becoming a Manager (second edition) by Linda A. Hill What Really Works by William Joyce, Nitin Nohria, and Bruce Roberson The Innovator’s Solution by Clayton M. Christensen and Michael E. Raynor... View Details

Keywords: Deborah E. Blagg; Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

09 Jul 2018
Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

“Nothing sells itself,” says Frank Cespedes, senior lecturer in the Entrepreneurial Management Unit at Harvard Business School. “When companies introduce new products, they are offering something that by definition is going to replace... View Details

Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail

19 Dec 2012
Research & Ideas

How to be Extremely Productive

and maintained rewarding relationships with his wife and their two children. “It takes a lot more than organizing your schedule to be productive.” In a widely read Harvard Business Review article (May 2011), Pozen outlined six... View Details

Keywords: by Deborah Blagg

23 Nov 2010
First Look

First Look: November 23

behave ethically and actual self-interested behavior. This relationship was mediated by the more extensive mental simulation that occurred with eyes closed rather than open, which, in turn, intensified emotional reactions to the ethical... View Details

Keywords: Sean Silverthorne

6:30 PM – 8:30 PM PDT, 18 Oct 2016
HBS Alumni Events

Alumnae Circles Open House: San Francisco

Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details

26 Aug 2016
News

Connecting with the Past

conference a year later, and started to build relationships in the genealogical world. Three years later, two colleagues with technical know-how implemented his idea for online Polish-Jewish records with a rudimentary search system. The... View Details

Keywords: Jill Radsken

February 2018
Case

Robert K. Steel at Wachovia (A)

By: Gautam Mukunda, Nien-hê Hsieh and David Lane

In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia’s exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and... View Details

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February 2009
Teaching Note

AMD Dresden: Copy Inexactly! (TN)

By: Willy C. Shih

Teaching Note for [609004]. View Details

Keywords: Growth and Development; Production; Management Practices and Processes; Organizational Culture; Investment; Industry Clusters; Groups and Teams; Motivation and Incentives; Competency and Skills; Engineering; Science; Geographic Location; Semiconductor Industry; Germany; Europe; United States

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2021
Article

Les multinationales comme catégorie politique: les années formatrices (1970-1990)

By: Sabine Pitteloud

While multinationals are emblematic economic actors driving the current globalization process through the organization of production in global value chains, they appear to be important political actors as well. This article provides an historical perspective on such... View Details

Keywords: Multinational Corporation; Lobbying; Investor Protection; Multinational Firms and Management; Business and Government Relations; Governance

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13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

May 2017 American Economic Review: Papers and Proceedings Immigration and the Rise of American Ingenuity By: Akcigit, Ufuk, John Grigsby, and Tom Nicholas Abstract—We build on the analysis in Akcigit, Grigsby, and Nicholas (2017) by using U.S. patent and census data to... View Details

Keywords: Sean Silverthorne

December 2004 (Revised April 2006)
Case

Mavens & Moguls: Because Marketing Matters...

By: Myra M. Hart, Kristin Lieb and Victoria Winston

Mavens & Moguls is a virtual marketing-consulting firm of approximately 40 professionals. Examines the processes by which Paige Arnof-Fenn (an HBS grad with deep industry experience)draws on her experience and her network to create a high-quality marketing consulting... View Details

Keywords: Networks; Values and Beliefs; Business Growth and Maturation; Organizational Structure; Marketing; Entrepreneurship; Experience and Expertise; Growth and Development Strategy; Consulting Industry

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October 2012
Case

Romney vs. Obama and U.S. Energy Policy

By: Rawi Abdelal and Kaitlyn Tuthill

In 2012, the energy sector in the United States was demanding major reform. Prices of oil and gas had continued to cripple the middle and lower class as the U.S. economy slowly recovered. At the same time, the U.S. lagged behind developed economies in production of... View Details

Keywords: Mitt Romney; Barack Obama; Energy; Election Outcomes; Climate Change; Renewable Energy; Political Elections; Policy; Business and Government Relations; Public Administration Industry; United States

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01 Sep 2006
News

Faculty Research Online From HBS Working Knowledge

What Companies Lose from Forced Disclosure Increased corporate financial reporting may benefit many parties but not necessarily the companies themselves. New research by Assistant Professor Romana Autrey and her coauthors looks at the View Details

6 PM – 8 PM EST, 26 Jan 2017

Alumnae Circles Open House: Boston 2017

Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details

Web

Winners & Success Stories | New Venture Competition

e-business to significantly strengthen the critical relationship between the business and its customers. @hoc’s Persistent Communications technology creates a continuous Channel of communication between a company and its customers.... View Details

28 Oct 2024
Blog Post

It Takes a Village: Global Field Courses at Harvard Business School

Behind the success of every student’s experience in immersive project-based courses—from visas to travel advisories to detailed itineraries—is the Global Experience Office. Kate Mitkevicius has just arrived in Mumbai after an 18-hour journey from Boston. It’s midnight,... View Details

November 1976 (Revised July 1983)
Case

Nuclear Tube Assembly Room (A) (Condensed)

By: John J. Gabarro

Supervisory practices and social structure in an electronics company assembly room. To be used with the (B) case. Based on American Radiatronics Corp. (A) by M.J. Steckler and P.R. Lawrence. View Details

Keywords: Management Practices and Processes; Groups and Teams; Social Psychology; Electronics Industry

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