Quality Management System - Publications - Faculty & Research

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details

December 2002
Case

National Economic Accounting: Past, Present, and Future

By: David A. Moss and Sarah A. Brennan

Presents the fundamentals of GDP accounting (including definitions, etc.), examines the history of national accounting, and surveys the international debate over "Green GDP." The first section explains the basic rules and definitions of national economic accounting and... View Details

Keywords: History; Natural Environment; Quality; Accounting; Forecasting and Prediction; Environmental Sustainability; Economy; United States

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07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

Freyd); profit-oriented risk managers and payment processors such as insurers (R. MacKenzey, Emre Erkut, and others); specialized service providers (including malpractice lawyers) at various points in the channel (C. J. Cullinane, Michael... View Details

Keywords: by Jim Heskett; Health

01 Feb 2001
News

The Doctor Is In

finance, it seems, are never far from the minds of anyone in health care these days, even at fiscally sound MGH, the Harvard-affiliated teaching hospital that is recognized as an industry model. Indeed, with its conflicting mix of human needs and financial limits, the... View Details

Keywords: healthcare; Health, Social Assistance

08 Nov 2010
Research & Ideas

How to Fix a Broken Marketplace

An economic handyman of sorts, Alvin E. Roth fixes broken markets. As a Nobel Prize-winning pioneer in the field of market design, the Harvard Business School professor cofounded a kidney donation matching system for New England,... View Details

Keywords: by Carmen Nobel; Health

01 Feb 2002
News

Design Fair

Second-year students in Associate Professor Stefan Thomke's elective MBA course Managing Product Development presented their final projects at the tenth annual Design Fair in December. Among those who displayed their wares at the Spangler... View Details

Keywords: MIT Media Lab; Colleges, Universities, and Professional Schools; Educational Services

03 Jun 2020
Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

small-business owners can purchase their own low-cost indoor air quality monitors to measure these factors in real time, independent of what the landlord or plant manager may be saying, giving them a measure... View Details

Keywords: by John Macomber and Joseph Allen; Real Estate

01 Aug 2008
Research & Ideas

Does Market Capitalism Have a Future?

capitalism. By market capitalism we mean a system where decisions about what to produce and at what price are made by private firms operating in free markets. We wanted to know in what ways forces within capitalism itself might create... View Details

Keywords: by Garry Emmons

29 May 2001
Research & Ideas

How Technological Disruption Changes Everything

HBS Professor Clayton Christensen sees disruptive innovation as a threat to everything from Microsoft to Japan—and even to a certain prominent business school. But through that disruption comes improved quality of life—and major... View Details

Keywords: by Sean Silverthorne; Health

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

managers put into practice in the late 1980s and 1990s. Most recently, we have tried to develop a holistic view of how performance measurement and control systems function in the new economy. A considerable... View Details

Keywords: Re: Robert Simons

01 Mar 2018
News

Ask the Expert: Disaster Master

unexpected? What kind of internal communication exists for perfect coordination? —Karan Gupta (GMP 18, 2015) BEER: Companies can be prepared by having a crisis management team and established communication protocols in place, as well as... View Details

Keywords: Julia Hanna

Profile

Tony Perez

As a candidate in the joint MD/MBA program, Tony Perez has a very specific focus: healthcare. "I'm interested in practicing medicine and in administration — running a large medical center," Tony says. "HBS helps me integrate general View Details

01 Jun 1996
News

GMAT Added to Admissions Criteria

In April, Dean Kim B. Clark announced that Harvard Business School will add the Graduate Management Admissions Test (GMAT) to the portfolio of criteria used to evaluate a candidate's application to the MBA Program, effective for... View Details

01 Sep 2003
News

Incentives and Operational Excellence

Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

Profile

Zihan Lin

at CIRTEC Medical Systems confirmed his "innate feeling that my goal was not an engineering goal: I wanted to start my own company." HBS impressed Zi with its health-care-industry depth. In addition to the Health Care Initiative... View Details

Web

A-Z List of Tools | Information Technology

MessageMe Multimedia Cases O O365 Office Apps O365 SharePoint O365 Teams OneDrive P Panopto PeopleSoft Pharos Uniprint Phonebook Poll Everywhere Q Qualtrics R Research Computing Services (DRFD) Research Information System (RIS), VPN... View Details

03 Mar 2009
First Look

First Look: March 3, 2009

arguments used to justify a practice over time. We use rhetoric surrounding the institutionalization of total quality management (TQM) practices within the American business community as a case study to... View Details

Keywords: Martha Lagace

Web

Strategy Execution - Course Catalog

critical performance variables and design management control systems to track progress in achieving key goals. Controlling strategic risk: You will learn how to identify various types of internal and... View Details

June 2005
Teaching Note

The Walt Disney Co.: The Entertainment King (TN)

By: David J. Collis

Teaching Note to (9-701-035). View Details

Keywords: History; Business or Company Management; Creativity; Boundaries; Business Strategy; Motion Pictures and Video Industry; Media and Broadcasting Industry