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  • 14 Sep 2018
  • Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

learn this past month?  Regarding my classmates:  1. There’s a variety of STEM backgrounds I came in expecting everyone to be a software engineer, but fortunately, I was wrong. There’s a mix of different types of engineers, as well as people with backgrounds in... View Details
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53681 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, Ryan W., Ethan Porter, and Michael I. Norton... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1999
  • News

Ikenna Okezie

So far my life has been filled with exciting challenges along with God's blessings," says Ikenna Okezie. Indeed, "challenge" seems to be the operative word for the soft-spoken Okezie, who is about to become one of the first two people... View Details
Keywords: Judith A. Ross
  • November 2023 (Revised April 2024)
  • Case

BiomX: Bringing Phage Back to the Stage

By: Paul A. Gompers, Elie Ofek, Orna Dan and Emilie Billaud
In the spring of 2023, and following the favorable results of a trial involving its phage cocktail for treating lung infections among cystic fibrosis (CF) patients, the leadership of BiomX had several critical issues to wrestle with. First, given its precarious... View Details
Keywords: Working Capital; Financing and Loans; Health Testing and Trials; Product Development; Research and Development; Science-Based Business; Commercialization; Biotechnology Industry; Pharmaceutical Industry
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  • October 2014 (Revised August 2018)
  • Case

Caesars Entertainment

By: Janice H. Hammond and Aldo Sesia
This case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little... View Details
Keywords: Forecasting; Staffing; Gaming; Gaming Industry; Hotel Industry; Decision Making; Forecasting and Prediction; Human Resources; Selection and Staffing; Entertainment; Games, Gaming, and Gambling; Operations; Service Delivery; Service Operations; Accommodations Industry; Travel Industry; Tourism Industry; Food and Beverage Industry; Las Vegas
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  • Web

Terrill L. Drake | About

engagement; organizational culture; diversity, equity, and inclusion; event, program, and project management; marketing; and operational management. Prior to joining HBS, Terrill was Associate Dean of Strategic Initiatives and Head... View Details
  • Web

Faculty - Private Capital Project

Operations Management Unit. He teaches Building and Sustaining a Successful Enterprise (BSSE) in the MBA elective curriculum and previously taught the Technology and Operations Management course in the MBA... View Details
  • 18 Dec 2013
  • HBS Case

Lessons from the Lance Armstrong Cheating Scandal

over others. With Armstrong's great wealth, he was able to put together a much more sophisticated doping operation than less successful cyclists. By contrast, Armstrong's teammate Tyler Hamilton made no such excuses when he testified two... View Details
Keywords: by Michael Blanding; Sports
  • Web

HBS - Financials | Financial Highlights

Activity & Cash Flows Consolidated Balance Sheet Supplemental Financial Information Financial Highlights Operating revenues decreased 7 percent to $805 million, while operating expenses declined 6 percent to... View Details
  • Web

HBS - Financials | Supplemental Financial Information

Consolidated Balance Sheet Supplemental Financial Information Supplemental Financial Information Revenues HBS funds its operations with cash from three primary sources: MBA tuition and fees, earned income from Harvard Business Publishing... View Details
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

investments. Through Solara’s IoT-enabled systems with dynamic pricing, digital payments, and booking features, farmers can operate their own irrigation businesses, serving their non-pump owning neighbors water at rates below current... View Details
  • Web

Faculty - Race, Gender & Equity

Foundation Professor of Service Management Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in... View Details
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The approach has been successfully applied in more than 100 organizations and readily scales up even to companies with hundreds of thousands of products and services, dozens of operating departments, and thousands of customers. The end... View Details
Keywords: by Robert S. Kaplan
  • 09 Apr 2019
  • News

Ray Dalio: Why and How Capitalism Needs to Be Reformed

“pose an existential risk for the US.” Addressing why capitalism isn’t working, Dalio notes that the system now operates “in a way in which people and companies find it profitable to have policies and make technologies that lessen their... View Details
Keywords: capitalism
  • Web

Case Studies - Social Impact Collaboratory

next? Key Themes: As a public pension plan, CalSTRS operates in the context of a complex array of stakeholders, who from time to time push for divestment or other values-driven investment decisions. And yet, as a fiduciary, CalSTRS must... View Details
  • 26 Mar 2024
  • Blog Post

IFC India: Financing the Climate Transition in India

and operates one of India's largest fleets of buses. “The Brihanmumbai Electricity Supply and Transport (BEST) operates buses in Brihan, Mumbai, Navi Mumbai, and Thane area, and distributes electricity in... View Details
  • 07 Jun 2004
  • Research & Ideas

What Drives Supply Chain Behavior?

be divided into strategic and operational activities. Strategic activities include, among others, long-term capacity planning and network configuration of warehouses, distributors, and retail stores. Examples of View Details
Keywords: by Sarah Jane Johnston
  • October 2020 (Revised August 2022)
  • Case

Union Square Hospitality Group: Hospitality Included

By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel
In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher... View Details
Keywords: Restaurants; Tipping; Revenue Sharing; Service Operations; Policy; Change; Human Resources; Management; Food and Beverage Industry
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  • 2024
  • Working Paper

What Makes Players Pay? An Empirical Investigation of In-Game Lotteries

By: Tomomichi Amano and Andrey Simonov
In 2020, gamers spent more than $15 billion on loot boxes, lotteries of virtual items in video games. Paid loot boxes are contentious. Game producers argue that loot boxes complement the gameplay and expenditures on loot boxes reflect players’ enjoyment of the game.... View Details
Keywords: Consumer Behavior; Policy; Games, Gaming, and Gambling; Product Design; Ethics; Governing Rules, Regulations, and Reforms; Video Game Industry
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  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

inequities resulted in team members being unable to bring their whole selves to work, which meant that organizations were operating with sub-optimal contributions. Also, excessive hierarchy that sought to drive efficiencies actually... View Details
Keywords: by Hise O. Gibson and MaShon Wilson