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  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

Note 607-074 No abstract available. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607074 Tickle Harvard Business School Case 807-100 Describes a set of decisions confronting the management team of a... View Details
Keywords: Martha Lagace
  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer loyalty, View Details
Keywords: by Julia Hanna
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

it could potentially be a significant source of revenue for the sites and their corporate sponsors. Using a unique data set from Cyworld, Raghuram Iyengar, Sangman Han, View Details
Keywords: by Staff
  • 08 Jul 2013
  • Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

emotional activity, but this paper shows the benefits of factoring in a more left-brain mathematical approach as well," says Raman. "If you have 300 stores, and every day you're receiving data on... View Details
Keywords: by Julia Hanna; Retail
  • 26 Apr 2011
  • First Look

First Look: April 26

April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage applicants. The data allow us to gauge the effects of enriching the information set of these... View Details
Keywords: Sean Silverthorne
  • 23 Mar 2010
  • First Look

First Look: March 23

paper uses data from the 1983 Survey of Consumer Finances to test the relationship between the banks' market power and households' self-reported levels of credit constraints. The 1983 Survey was the last to... View Details
Keywords: Martha Lagace
  • 16 Jul 2013
  • First Look

First Look: July 16

worth of a new industry. Analyses of data from multiple sources revealed that framing by early entrepreneurs and the socio-cognitive processes that resulted from the transactions of field-constituents with... View Details
Keywords: Anna Secino
  • 08 Sep 2020
  • Sharpening Your Skills

Capitalism Works Better When I Can See What You're Doing

to work in your favor for that next job. And privacy disclosure notices on websites, rather than convincing consumers that their private data is well protected, can make them less likely to make a purchase.... View Details
Keywords: by Sean Silverthorne
  • 06 Apr 2010
  • First Look

First Look: April 6

and Business Groups: New Data and New Methods Authors: Jordan I. Siegel and Prithwiraj Choudhury Abstract The last decade of corporate governance... View Details
Keywords: Martha Lagace
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

and Recovery In 2013, Sam Frons founded Addicaid—a mobile application (app) that allowed people in addiction recovery to track their progress, check in with counselors, and connect with others in recovery... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2020
  • Research & Ideas

Many Small-Business Employees May Be Close to Losing Health Insurance

surveyed projected they could continue paying premiums for six or more months. Researchers used data from a survey conducted by Alignable, a North American online business networking platform. Of the 9,043 Alignable members who opened the... View Details
Keywords: by Rachel Layne; Health
  • 20 Aug 2014
  • Research & Ideas

Dragging Patent Trolls Into the Light

suing for infringement on patents that are worthless—and that is damning” Not only do the researchers' findings support the conclusion that NPEs on average act as patent trolls, but one analysis of the data shows that NPEs are actually... View Details
Keywords: by Michael Blanding; Legal Services
  • 30 Jul 2024
  • Research & Ideas

Do Social Movements Sway Voters? Not Really, Except for One

are difficult to test.” A study of several protests While most previous studies of nonviolent social movements often focused on just one protest, Gethin and Pons set out to use a wider lens, researching 14... View Details
Keywords: by Sean Silverthorne
  • 13 Sep 2006
  • Op-Ed

Rising CEO Pay: What Directors Should Do

Ask any thoughtful corporate board member what they are most concerned about these days, and it is not Sarbanes-Oxley. It is CEO pay. Directors worry because shareholders continue to express outrage, and the... View Details
Keywords: by Jay W. Lorsch
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

historically important and increasingly popular mechanism for encouraging innovation. A central concern in designing innovation contests is how many competitors to admit. Using a unique data View Details
Keywords: Sean Silverthorne
  • 05 Jun 2019
  • Research & Ideas

If Your Customers Don't Care What You Charge, What Should You Charge?

motorists represent the prevalence of “consumer inertia” in the retail gas market. Consumer inertia is the tendency of some customers to buy or continue buying a product, even when superior options exist. Companies that can accurately account for consumer inertia when... View Details
Keywords: by Kristen Senz; Energy
  • 16 Mar 2003
  • Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

broader conception of what went wrong. I believe that business schools have a responsibility to help deal with these problems, and therefore the challenge has a very strong personal dimension for me. This is not a theoretical exercise.... View Details
Keywords: by Kim B. Clark
  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

organization, and by having all activities aligned with that strategy, the chances of surprises is greatly diminished." And Yadeed Lobo said that it is important for leaders to View Details
Keywords: by James Heskett
  • 24 Oct 2024
  • Research & Ideas

Charting the US-China Trade War: What Does 'Made in Vietnam' Mean?

say Ebehi Iyoha and Jaya Wen, assistant professors at Harvard Business School. By one broad measure of products, about 16 percent of US exports from Vietnam—or $15.5 billion—were estimated to be rerouted Chinese products in 2021. But that... View Details
Keywords: by Ana Elena Azpúrua; Manufacturing; Shipping
  • 15 Jun 2010
  • First Look

First Look: June 15

Conservative? Towards a Theory of the Role of Standard Setters in Standard Setting Authors:Abigail McIntosh Allen and Karthik Ramanna Abstract We investigate the role of standard setters in a standard... View Details
Keywords: Martha Lagace
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