Communications - Publications - Faculty & Research

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

possible. Next time the target may not be Iran.) Getting back to my misstated question, none of you aimed your criticism at the technology, even lauding it, as Mark O'Connor did, as the "great equalizer." In Bev Stehn's words, "What is to be 'managed,'... View Details

Keywords: by James L. Heskett

08 May 2006
Research & Ideas

The Cost of Cutting in Line

show, for example, that companies must not try to buy local approval if they plan to open a new facility that the local community does not welcome. If Wal-Mart plans to open a new store and the town does not like it, the worst thing the... View Details

Keywords: by Sean Silverthorne

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

communication exchanges, are not going to happen unless managers better integrate common standards. McAfee studied IBM's B2B midrange ordering system and interviewed key players to find out what worked and what didn't. Using his case... View Details

Keywords: by Sara Grant

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

apples" at this point? Specifically, what kind of evidence, in addition to that described above, would you try to obtain in order to insure that our graduate schools of business grant the MBA to those in whom society and the business View Details

Keywords: by James Heskett

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

help others," the "acceptance of personal responsibility for outcomes," and a "bias for action." 5. Use a brash communication style to disrupt the status quo. "The new e-world of speed and flexibility demands... View Details

Keywords: by Melissa Raffoni

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

simple steps that don't require long cycles of implementation." In his remarks, Paul Deninger of Broadview examined some of the forces of change at work in manufacturing today, including an influx of communications technologies,... View Details

Keywords: by Jim Aisner

18 Sep 2000
Research & Ideas

Big Deals: Financing Large-Scale Investments

instead of traditional, on-balance sheet corporate finance. Consider, for instance, Iridium LLC, a $5.5-billion global satellite communications firm backed by Motorola that filed for bankruptcy in August, 1999, and appears to be worth... View Details

Keywords: by Julia Hanna

22 Feb 2000
Research & Ideas

The Mind of the Market: Extending the Frontiers of Marketing Thought

the Market's advisory council, for example, looks into the aforementioned concept of loyalty. Implications for marketing, according to the results, include the following: "Embody in brand communications the personality traits people seek... View Details

Keywords: by Martha Lagace

25 Jan 2000
Research & Ideas

Strategic Alliances

apparel and footwear, when City Year requested fifty pairs of boots for its youth service corps program. "In the philanthropic relationship," Austin observes, "each side benefits modestly. The NPO receives funding, goods, or services, while the company enhances its... View Details

Keywords: by Nancy O. Perry

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

carefully structured living groups, work teams, and discussion forums that facilitate communications at many levels. Past PGL participants say they've built networks of lifelong friends and professional relationships while adding to their... View Details

Keywords: by Staff

28 Aug 2012
First Look

First Look: August 28

Risk Authors: Francois Brochet, Maria Loumioti, and George Serafeim Abstract Using conference call transcripts to measure the time horizon that senior executives emphasize when they communicate with investors, we explore the effect of... View Details

Keywords: Sean Silverthorne

05 Jan 2010
First Look

First Look: January 5

that action is taken to address the problems, and (3) communicating about actions taken. Sixty-nine randomly selected hospitals, 20 of which were randomly selected to engage in the three activities for 18 months, participated in the... View Details

Keywords: Martha Lagace

29 Jan 2007
Research & Ideas

The Business Press Is a Watchdog that Bites

financial communication in an expert manner. One of the appreciations that I got out of this research that I hadn't understood was the importance of the specialized press in certain industries. It was surprising to me how many of the... View Details

Keywords: by Martha Lagace; Journalism & News; Publishing

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

one hand, this is not rocket science, and yet you see hundreds of applications not doing well.” Lal’s research delved into five successful mobile money deployments: Telesom ZAAD in Somaliland, Dialog eZ Cash in Sri Lanka, Econet EcoCash in Zimbabwe, SMART View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

02 Jul 2015
Op-Ed

The Future of the Greek Economy

reducing corruption. A finance minister who will lead this challenging reform needs to communicate clearly, consistently, and specifically regarding the financial condition and future targets of the country. It's essential to build trust... View Details

Keywords: by Laura Alfaro, Dante Roscini & George Serafeim; Banking

18 Nov 2010
Research & Ideas

GM’s IPO: Back to the Future

the doubt as it progresses with the IPO, GM must not only follow through with products that deliver higher quality and reliability but also clearly communicate these advances to consumers, even If that means focusing on just a small... View Details

Keywords: by Staff; Auto

22 Jan 2007
Research & Ideas

The Immigrant Technologist: Studying Technology Transfer with China

circles. Q: What makes technology transfer happen? Is it entrepreneurial opportunity in the home country, a loyalty to the home country, or government policies that encourage or require people to come home? A: It's all of those. Surveys of these diasporic View Details

Keywords: Re: William R. Kerr; Technology; Computer

20 Sep 2012
Research & Ideas

US Competitiveness at Risk

findings of this project is the enormous readiness of many in the business community to roll up their sleeves and do things in their communities and companies to make America more competitive. JR: An... View Details

Keywords: Re: Michael E. Porter & Jan W. Rivkin

January 2025
Case

A Tiger in The Tank: Exxon Sues Investors

By: Clayton S. Rose, Sarah Sasso and James Weber

In June 2024, investors were trying to make sense of ExxonMobil’s (Exxon) lawsuit against two impact investors, Arjuna Capital (Arjuna) and Follow This, that had just been dismissed by the U.S. District Court of Northern Texas. Exxon’s suit challenged the rights of two... View Details

Citation

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29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

predict the health care needs of patients, continually enhance patient outcomes, and drive transformative solutions to import community access to health care. For example, using patient data including emergency department visits and... View Details

Keywords: by Dina Gerdeman; Health; Technology

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