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Show Results For
- All HBS Web
(3,888)
- People (16)
- News (905)
- Research (2,449)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,826)
- Career Coach
Cindy Horowitz
Cindy (HBS ’81) brings 20 years of broad management experience to coaching students interested in general management, finance, operations and other corporate roles. She helps students understand the various roles open to them and the career paths to advancement in... View Details
- May 16, 2016
- Article
Food Safety Economics: The Cost of a Sick Customer
By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.
Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Agriculture and Agribusiness Industry; Consumer Products Industry; Food and Beverage Industry; Insurance Industry; Public Administration Industry; Public Relations Industry; Retail Industry; Service Industry; Mexico; North America; United States; Canada
Gerdeman, Dina, and John A. Quelch. "Food Safety Economics: The Cost of a Sick Customer." Harvard Business School Working Knowledge (May 16, 2016).
- 01 Sep 2005
- News
Taking Flight
IN HIS ELEMENT: Peter Thayer has spotted nearly 3,500 species of birds...and counting. Peter Thayer (MBA ’73) didn’t recognize the little bird hopping about in his backyard outside Cincinnati. His parents had given him a field guide for his 11th birthday, but he hadn’t... View Details
- 30 Jun 2015
- First Look
First Look: June 30, 2015
Business School. Guerra was vice president of Operations at Evans Food, a $100 million company, which produced pork rinds-salty snacks made out of pork skin-sold at some of the largest U.S. retailers such as HEB, Meijer, ALDI, and... View Details
Keywords: Carmen Nobel
- Web
2023 Symposium - Race, Gender & Equity
studies of men and masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For the past several years, Professor Ely has... View Details
- 01 Mar 2008
- News
Innovation, Inc.
found is that around the same time the industry in India was getting off the ground, other entities were being formed, such as fashion magazines, new kinds of retail outlets, and the National Institute of Fashion Technology, an... View Details
- 01 Jun 2014
- News
Screen Saver
take a company rooted in its history, in one kind of business, and develop a strategy and execution around migrating that experience from the traditional venue of our retail stores into new business areas and channels of distribution,"... View Details
- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
under a helmet. Retailing for about $150, the cap records head blows and lights up when a significant hit occurs. Sales, Kacyvenski notes, have been "very encouraging." "The CheckLight reinforces smarter playing technique," says... View Details
- 06 Dec 2021
- News
Rescue & Recovery
retail store allow her to feed her family, gain equity, and send her children to school. (Carielle Doe/Mercy Corps) McKenna had followed the story as it unfolded in the news. She had long admired the work of Mercy Corps, especially during... View Details
- Research Summary
Overview
By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry
- January 2021 (Revised May 2021)
- Case
Ocado Group: Ready for the Future
By: José B. Alvarez, Damien McLoughlin and Natalie Kindred
Keywords: Growth and Development; Innovation and Invention; Innovation and Management; Innovation Strategy; Innovation Leadership; Strategy; Disruption; Disruptive Innovation; Internet and the Web; Consumer Behavior; Crisis Management; Customer Value and Value Chain; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; United Kingdom; United States; Europe
Alvarez, José B., Damien McLoughlin, and Natalie Kindred. "Ocado Group: Ready for the Future." Harvard Business School Case 521-061, January 2021. (Revised May 2021.)
- 01 Jun 2018
- News
The Long Run
demand of millennials looking for a way to live, walk, and work in the city. Abandoned factories have been repurposed as lofts and retail space; elsewhere, new construction is rising at the BeltLine’s edge. And in Cabbagetown, a... View Details
- 01 Oct 1996
- News
Lasting Impressions
back even further, to his elementary school days, when he bought packages of light bulbs in bulk and sold them door-to-door in his neighborhood at slightly below retail prices. "I think I always wanted to have control over my future. We... View Details
Keywords: Deborah E. Blagg
- 13 Mar 2018
- First Look
March 13, 2018
failure in U.S. history. Faced with Wachovia’s impending bankruptcy, the FDIC intervened again, voting on Monday, September 29, to sell Wachovia’s retail bank to Citigroup for $1 a share. Three days later, Wells Fargo offered $7 a share... View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
growing component of many firms' retailing strategies, particularly in the fashion industry. Outlet stores offer attractive prices in locations far from central shopping districts. The main perspectives on why outlet stores exist can be... View Details
Keywords: Sean Silverthorne
- 21 Feb 2012
- First Look
First Look: Feb. 21
managed. Firms in developing countries, such as Brazil, China, and India tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more poorly managed... View Details
Keywords: Sean Silverthorne
- 10 Jan 2012
- First Look
First Look: January 10
are the best managed. Firms in developing countries, such as Brazil, China, and India, tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more... View Details
Keywords: Sean Silverthorne
- 27 Feb 2007
- First Look
First Look: February 27, 2007
has quality variations, reducing consumption. Five independent growers formed a cooperative to provide quality control and a brand name—Ripe 'N Ready—that enabled retailers to differentiate their stores and producers to differentiate the... View Details
Keywords: Martha Lagace
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
the Largest Bank in the U.S.? When Jamie Dimon took over as CEO of JPMorgan Chase & Co. (JPMorgan Chase) in 2005, he reaffirmed the commitment to pursue a "universal bank" strategy—providing a full range of products and services to both View Details
Keywords: Dina Gerdeman
- 30 Jun 2009
- First Look
First Look: June 30
(July-August 2009) Abstract What if the current recession turns out to be like the Great Depression of 1929-1933? Four years from now, the United States might find itself with a still-shrinking economy, half as many banks as in 2009, a third as many hedge funds, and... View Details
Keywords: Martha Lagace