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Show Results For
- All HBS Web
(8,903)
- People (12)
- News (1,324)
- Research (6,770)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,578)
- 31 Mar 2020
- Blog Post
Know Your Audience – Recruiting HBS Students for Investment Management
Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development (CPD) team that manages relationships with Investment Management firms and works closely... View Details
Keywords: Investment Management / Hedge Fund
- 01 Dec 2022
- News
Program Catalyzes New Streams of Research
the relationship between incarceration, employment, and entrepreneurship (including self-employment). He has a particular interest in the fate of the more than 600,000 people in the United States who return home from prison each year,... View Details
Keywords: Jennifer Gillespie
- 03 Mar 2008
- Research & Ideas
Marketing Your Way Through a Recession
generous return policies motivate distributors to stock your full product line. This is particularly true with unproven new products. Be careful about expanding distribution to lower-priced channels; doing so can jeopardize existing View Details
Keywords: by John Quelch
- 02 Sep 2008
- First Look
First Look: September 3, 2008
relationships through its "Two-in-a-box" (TIB) model. This model is based on having two people share complete responsibility for the client. In the U.S. or Europe, the "on site" person, along with his or her View Details
Keywords: Sean Silverthorne
- 24 Jul 2012
- First Look
First Look: July 24
Flynn, and Daniella Kupor Publication:Social Psychological & Personality Science (forthcoming) Abstract We investigated the link between tipping, an altruistic act, and bribery, an immoral act. We found a positive relationship between... View Details
Keywords: Sean Silverthorne
- 25 Jul 2011
- Research & Ideas
How Disruptive Innovation is Remaking the University
departments and in the relationships among faculty and administrators. It is written into course catalogs, into standards for admitting students and promoting professors, and into strategies for raising funds and recruiting athletes. It... View Details
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
structure, social history, and educational system, companies developed under a system of family management that emphasized personal relationships more than formal structures, and relied more on broad-gauged financial controls than on... View Details
- 13 Jul 2017
- News
Making Friends with Mother Nature
understand our relationship with Mother Nature, they are much more inclined to take care of it.” Fostering coexistence and serving others have been themes throughout Clifford’s life. Born and raised in Bronxville, in New York’s... View Details
Keywords: Ralph Ranalli
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
celebratory fireworks. "We've always thought of OPM as a family, so it's wonderful to see all the families here tonight," he noted. "The friendships and relationships that are reinforced by class reunions are always fruitful, and we hope... View Details
- 01 Apr 2020
- Blog Post
How Scott Linzmeyer Crafted a Business He Loves at Reveler Beverage
Charlie Storey (MBA 1989), President of Harpoon Brewery, who remains a mentor to this day. The relationships and skills Linzmeyer developed propelled him to an internship at Boston Beer Company and later a consulting role at Harpoon and a... View Details
- April 1998
- Case
Compaq, 1998
By: Steven C. Wheelwright and Matt Verlinden
In 1997, Compaq Computer Corp. had become a $25 billion powerhouse. It had accomplished its revenue growth projections, successfully made a number of strategic acquisitions, and increased its gross margins, principally by moving up market into servers, workstations,... View Details
- 2021
- Working Paper
CRM and AI in Time of Crisis
By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
- 2013
- Working Paper
Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?
By: Clarence Lee, E. Ofek and Thomas Steenburgh
In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact... View Details
- January 2013
- Case
Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)
By: Frances X. Frei and Robin J. Ely
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details
Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry
Frei, Frances X., and Robin J. Ely. "Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)." Harvard Business School Multimedia/Video Case 612-701, January 2013.
- July 2002 (Revised November 2002)
- Case
Crucial Conversations
By: Thomas J. DeLong and Vineeta Vijayraghavan
Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details
Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry
DeLong, Thomas J., and Vineeta Vijayraghavan. "Crucial Conversations." Harvard Business School Case 403-027, July 2002. (Revised November 2002.)
- 07 Nov 2006
- First Look
First Look: November 7, 2006
cost estimating, contracting, implementation, project control, and evaluation managerial performance. Too Hot to Handle? How to Manage Relationship Conflict Authors:A. C. Edmondson and D. M. Smith Periodical:California Management Review... View Details
Keywords: Sean Silverthorne
- 18 Jul 2017
- First Look
First Look at New Research and Ideas, July 18, 2017
the network of relationships between brokers and institutional investors shapes the information diffusion in the stock market. We exploit trade-level data to show that central brokers gather information by executing informed trades, which... View Details
Keywords: Sean Silverthorne
- 16 Oct 2012
- First Look
First Look: October 16
Hypothesis Authors:Alan MacCormack, Carliss Baldwin, and John Rusnak Publication:Research Policy 41, no. 8 (October 2012) Abstract A variety of academic studies argue that a relationship exists between the structure of an organization and... View Details
Keywords: Sean Silverthorne
- 15 Apr 2019
- Research & Ideas
Infographic: Can I Please Speak to an Actual Person?
Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details
- 28 Sep 2018
- Working Paper Summaries
Rankings Matter Even When They Shouldn't: Bandwagon Effects in Two-Round Elections
Keywords: by Vincent Pons and Clémence Tricaud