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- All HBS Web
(20,408)
- People (21)
- News (9,770)
- Research (3,855)
- Events (544)
- Multimedia (1,769)
- Faculty Publications (1,745)
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- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
"The study of e-commerce has unfolded in much the same way that e-commerce thrust itself on the business world—with a great deal of overstatement," says Marc J. Epstein, Visiting Professor and Wyss Visiting Scholar in Social Enterprise at View Details
Keywords: by Marc J. Epstein
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
higher prices," says Frank V. Cespedes, a senior lecturer at Harvard Business School, who spent 12 years running a professional services firm. That's right. Higher prices, not lower. “Competing on price is ultimately a bet on your... View Details
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
guard—largely because it flies in the face of other studies and anecdotal evidence showing that, within many businesses, the employee pool has grown more racially mixed over time. “There’s this assumption that firms are more diverse,” says View Details
Keywords: by Dina Gerdeman
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
For business executives trying to decide where exactly in the digital realm to invest their advertising dollars, new research indicates that paid search ads on review sites such as Yelp can be a good way to go—at least for small, lesser-known companies. View Details
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
Monday: How Much Do Coaches Really Matter? CEOs and Coaches: How Important is Organizational 'Fit?' Boris Groysberg is a professor of business administration at Harvard Business School and the coauthor, with Michael Slind, of Talk Inc.... View Details
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
business strategy 101 for most entrepreneurs, so why have so many mobile money service offerings failed? It’s a question being studied by Rajiv Lal, the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. “You would think... View Details
- 02 Jul 2015
- Op-Ed
The Future of the Greek Economy
Editor's note: The economy of Greece is in the depths of despair—a fitting topic for a Greek tragedy. As investor Wilbur Ross (HBS MBA 1961) has poignantly put it, "The country that brought us democracy may now take itself into chaos." We asked three View Details
- 08 Oct 2014
- Research & Ideas
Who Is the Chief Sustainability Officer?
performance," says Harvard Business School associate professor George Serafeim. To create more understanding about the position, Serafeim wrote the paper "Chief Sustainability Officers: Who Are They and What Do They Do?"... View Details
- 18 Nov 2010
- Research & Ideas
GM’s IPO: Back to the Future
bankruptcy reorganization on June 1, 2009. What are some of the key issues the company faces? Three Harvard Business School faculty members--Joseph Bower, an authority on general management; Vineet Kumar, a marketing expert; and Dante... View Details
- 22 Jan 2007
- Research & Ideas
The Immigrant Technologist: Studying Technology Transfer with China
Assistant Professor William R. Kerr teaches the required first-year MBA course, The Entrepreneurial Manager, in addition to Executive Education courses at Harvard Business School. One of his core research areas is the role of immigrant... View Details
- 07 Apr 2003
- Research & Ideas
How the U.S. Army Develops Leaders
focus on professional identity—the BE component—we turned to the literature on adolescent and adult identity development. Our work was grounded in the constructive-developmental theory of Harvard psychologist Robert Kegan (The Evolving... View Details
Keywords: by Martha Lagace
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
Software Platforms Drive Innovation and Transform Industries, available October 4 from MIT Press. Evans is Managing Director of the Global Competitive Policy Practice at LEGC LLC. Hagiu is a professor in the Strategy unit at Harvard... View Details
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
panic selling caused an unprecedented early shutdown of the Tokyo Stock Exchange. Horie, who denies wrongdoing, was arrested on January 23. What went wrong at Livedoor, and what are we to learn from its undoing? Robin Greenwood, an assistant professor in the Finance... View Details
- 06 Feb 2006
- Research & Ideas
Sorting Out the Patent Craze
users out of luck. Harvard Business School professor Josh Lerner and his colleagues are studying how SSOs balance the interests of users against the interest of sponsors to gain widespread acceptance of new technologies. Their paper,... View Details
- 12 Nov 2024
- HBS Case
Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers
up providing the inspiration for his next business opportunity: a tech business that put “justice-involved” individuals to work. “Tech startups are so concentrated in a small number of places with a small number of types of people, so there’s innovation that doesn’t... View Details
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
To improve any business, managers need to understand how much it costs to produce a profitable product. It seems a simple task, but the process of securing and analyzing the data can be incredibly complex and organizationally taxing. In Time-Driven Activity-Based... View Details
Keywords: by Sarah Jane Gilbert
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
"Deep smarts," as Harvard Business School professor emerita Dorothy Leonard and collaborator Walter Swap see the term, is the intuition, judgement, and knowledge, both explicit and tacit, that is stored in the heads and hands of... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 08 Jan 2020
- Research & Ideas
NFL Head Coaches Are Getting Younger. What Can Organizations Learn?
of Business Administration at Harvard Business School. Evan M.S. Hecht is an independent research analyst. Abhijit Naik is is a managing director of Rydberg Roche Pte. Ltd. [Image: jpbcpa] Related Reading CEOs and Coaches: How Important... View Details
- 19 Feb 2014
- Research & Ideas
Racist Umpires and Monetary Ministers
pitcher throws the ball. How much would you expect the race of the umpire and the pitcher to determine the outcome of the call? That's the question Christopher A. Parsons, Harvard Business School visiting associate professor in the... View Details