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  • 20 Mar 2020
  • Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

businesses are the very fabric of our communities, all across the country,” Mills said. “Days matter at this critical time. If we lose these small businesses, our communities are going to look very different when all is said and done, and... View Details
Keywords: by Danielle Kost; Service; Food & Beverage
  • 27 Sep 2017
  • Research & Ideas

What Happens When Ordinary People Get Creative?

innovation, and just by ordinary people in their everyday work lives or their everyday lives in their communities and societies.” Amabile’s paper cites research showing that innovative users are responsible for some 76 percent of... View Details
Keywords: by Carmen Nobel
  • 03 Nov 2014
  • Research & Ideas

Brand Lessons From the Nobel Prize

themselves, the scientific communities that covet the Prizes, the general public, and, finally, the media. "With the exception of awardees of the Peace Prize, who often are statesmen or celebrities who have their own renown, there is not... View Details
Keywords: by Carmen Nobel
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

values and pay them fairly, it seems an interesting proposal for both the company and the individual." Juan Manuel Salas Guevara commented that the challenge in Holacracy "is a strong communication process from the top level of... View Details
Keywords: by James Heskett; Retail
  • 24 Mar 2014
  • Research & Ideas

The Surprising Link Between Language and Corporate Responsibility

thus subject to the same phenomenon of language. "While we might hope that companies do good for the community because it's the right thing to do, in general they think of it as making a short-term trade-off for a long-term return. It... View Details
Keywords: by Michael Blanding
  • 06 Mar 2013
  • What Do You Think?

Who Should Manage Our Work Time?

individuals routinely measure and manage their time" by providing high-quality administrative support for the effort. How do we account for the renewed interest in these ideas? Is it a cyclical interest? Is it the result of new View Details
Keywords: by James Heskett
  • 03 Apr 2013
  • What Do You Think?

Will Women Leaders Influence the Way We Work?

decision-making behaviors than men. They are, for example, said to be more willing to examine several sides of an issue before acting, more sensitive to the needs of others, and more inclusive and transparent in their communication of... View Details
Keywords: by James Heskett
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

their obverse. They contribute to the herding behavior as opposed to protect against it [italics mine]. It's as if the entire community has been betrayed by the tools of their trade." I have no particular brief for traditional marketing... View Details
Keywords: by Jim Heskett; Technology
  • 02 Jul 2010
  • What Do You Think?

Is Profit as a “Direct Goal” Overrated?

"make the numbers" every quarter? Is it dangerous or misleading to give too much emphasis to the idea that profits are a by-product of many other policies and practices? Is it wise to communicate this concept to all levels of an... View Details
Keywords: by Jim Heskett
  • 01 Aug 2008
  • What Do You Think?

Has the Time Come for “Stretch” in Management?

conditions that foster creativity. Combined with the development of new communication technology that connects information workers (and their brains) at precisely the moment that a new generation of workers trained in the use of the new... View Details
Keywords: by Jim Heskett
  • 30 Jan 2006
  • Research & Ideas

Looking Behind Bad Decisions

Why is it that the U.S. federal government allows local communities to give tax dollars to wealthy sports team owners rather than to create better benefits for citizens? Why are organ-donor programs constrained to the point where... View Details
Keywords: by Manda Salls
  • 07 Feb 2005
  • What Do You Think?

If You Blink, Will You Miss?

Attention Deficit Hyperactivity Disorder (ADHD)...Often such persons are very convincing in their communication and often are correct; however, they may be very wrong due to their lack of correct analysis." Others were concerned... View Details
Keywords: by James Heskett
  • 11 Mar 2001
  • Research & Ideas

Digital Designs on the Inner City

and projector into the churches, community centers, and schools of Harlem to show residents the goods and services available on the Internet. "We're trying to show them that this stuff is relevant to you because you can find a way to... View Details
Keywords: by Dina Gerdeman
  • 09 Jul 2014
  • Research & Ideas

How Business Leaders Can Strengthen American Schools

sponsor of the National Math and Science Initiative, helped to scale two projects: one focusing on improved training for science, technology, and math teachers, the other on improving advanced placement test results in the same areas. Reinventing the local education... View Details
Keywords: by Julia Hanna; Education
  • 14 Feb 2005
  • Research & Ideas

The World in Your Palm?

Tyneski, Research in Motion "There will always be a need for specialized devices," argued Frank Tyneski, director of design integration at Research In Motion, maker of the popular Blackberry wireless communications handheld.... View Details
Keywords: by Sean Silverthorne
  • 02 Feb 2004
  • What Do You Think?

Leadership: A Matter of Sustaining or Eliminating Groupthink?

complex task requiring an almost messianic set of beliefs and the ability to communicate them in convincing ways. For a classic example of this, read Robert Caro's prize-winning biography of builder Robert Moses who transformed the... View Details
Keywords: by James Heskett
  • 02 Oct 2000
  • What Do You Think?

What Lies Beyond NAFTA?

economies. The conclusion is that it has created jobs on both sides of the border while sharpening the ability of Mexican companies to compete. The Mexican business community is learning to cope not only with foreign competitors, but also... View Details
Keywords: by James Heskett
  • 03 May 2011
  • First Look

First Look: May 3

a means of mitigating threats to the natural environment while creating urban living capacity, by combining low carbon and resource-efficient development with the use of information and communication technologies (ICT) to better manage... View Details
Keywords: Sean Silverthorne
  • January 2025
  • Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane
In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details
Keywords: Disruption; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Talent and Talent Management; Customer Satisfaction; Diversity; Ethics; Corporate Accountability; Employees; Retention; Recruitment; Adaptation; Programs; Consulting Industry; Auto Industry; Agriculture and Agribusiness Industry; Consumer Products Industry; Motorcycle Industry; Technology Industry; Education Industry; United States; Massachusetts; Maryland; Tennessee; District of Columbia
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Rose, Clayton S., Maisie Wiltshire-Gordon, and David Lane. "Shifting Winds: DEI in Corporate America." Harvard Business School Case 325-017, January 2025.
  • 23 Feb 2021
  • Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

question is: In the wreckage of a collapsed building, whose labels do you find? Often, the activist community will point their fingers at the brands for basically enabling those factories to exist and to persist with very risky working... View Details
Keywords: by Danielle Kost; Apparel & Accessories
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