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  • November 2010 (Revised April 2011)
  • Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry
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Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)
  • 26 Sep 2011
  • News

Dose of Humility With a Harvard MBA

  • 01 Dec 2008
  • Lessons from the Classroom

How Many U.S. Jobs Are ‘Offshorable’?

via the exercise and the subsequent discussion." Seventeen faculty members from the Business, Government, and the International Economy course and the Strategy course were involved in the exercise and discussion. “The offshoring... View Details
Keywords: by Julia Hanna
  • 01 Nov 2021
  • News

The US Has New COVID Vaccine Rules for International Travelers. Here’s What to Know

  • 08 Jun 2021
  • News

Why Millions Of Doses (From Biden) And A Billion Bucks (From Mastercard) Aren’t Enough

  • June 2007 (Revised March 2010)
  • Case

Managing Orthopaedics at Rittenhouse Medical Center

By: Richard M.J. Bohmer, Robert S. Huckman, James Weber and Kevin J. Bozic
Considers the issues associated with running multiple business models–a private practice and an academic faculty practice--within the confines of the orthopaedics department of a single medical center. Students assume the role of Neela Wilson, Executive Director of... View Details
Keywords: Business Units; Business Model; Health Care and Treatment; Service Operations; Conflict Management; Competition; Health Industry
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Bohmer, Richard M.J., Robert S. Huckman, James Weber, and Kevin J. Bozic. "Managing Orthopaedics at Rittenhouse Medical Center." Harvard Business School Case 607-152, June 2007. (Revised March 2010.)
  • 29 Jan 2011
  • Other Presentation

Bloomberg Interview At Davos

By: Michael E. Porter and Tom Keene
Michael Porter, a professor at Harvard Business School, talks about corporate strategy and the need for companies to address social issues. Porter talks with Tom Keene at the World Economic Forum in Davos, Switzerland, on Bloomberg Television's "Surveillance Midday." View Details
Keywords: Society; Switzerland
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"Bloomberg Interview At Davos." World Economic Forum Annual Meeting, Davos, Switzerland, January 29, 2011. (Interview by Tom Keene.)
  • 20 Dec 2018
  • News

GSK, Pfizer and GE shift away from diversification in latest round of health-care deals

  • 18 Nov 2024
  • Video

Interdisciplinary Research in Marketing

  • TeachingInterests

Senior Executive Leadership Program—China

By: Felix Oberholzer-Gee
Today's global business environment offers many exciting prospects for talented executives and ambitious organizations. To take full advantage of emerging opportunities in China and beyond, businesses need exceptional leaders—forward-thinking executives who are... View Details
  • 30 May 2012
  • News

Widening Secret Patents Seen as Costing Inventors' Rights

  • 11 Dec 2012
  • News

Volunteers on the frontline of services delivery

  • March 2018
  • Case

Zensar Technologies Ltd.

By: Joseph B. Fuller and Tanvi Deshpande
Zensar, an established mid-tier IT services company based in India, is known for its customer-centric approach and close-knit culture. Sandeep Kishore has recently stepped in as the MD and CEO, replacing the previous CEO of 15 years. Kishore is developing his strategy... View Details
Keywords: Digitalization; Business Processes; Strategy; Leading Change; Organizational Culture; Information Technology Industry
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Fuller, Joseph B., and Tanvi Deshpande. "Zensar Technologies Ltd." Harvard Business School Case 318-051, March 2018.
  • April 1997
  • Case

Pricing for Profit: The UK Credit Card Industry in the Late 1980s (A)

Describes the United Kingdom credit card industry in the late 1980s, which was really three businesses: a cashless transaction business for merchants, a cashless transaction business for card holders, and a credit business for card holders. At the time of the case,... View Details
Keywords: Credit Cards; Price; Decision Making; Game Theory; United Kingdom
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Stuart, Harborne W., Jr. "Pricing for Profit: The UK Credit Card Industry in the Late 1980s (A)." Harvard Business School Case 897-168, April 1997.
  • 14 Aug 2023
  • Blog Post

Crossing the Bridge: A Reflection on the HKS/HBS Joint Degree Program

Can you tell us about your background, including your pre-MBA industry and role? I am a joint degree MBA/MPP (Masters in Public Policy) candidate at Harvard Business School and Harvard Kennedy School of Government. I graduated summa cum... View Details
  • September 2000 (Revised February 2007)
  • Case

Freeport Studio

By: Rajiv Lal and James Weber
Describes the start-up and first-year difficulties of Freeport Studio, a unit of L.L. Bean, founded in 1998 to sell women's clothing by catalog. First-year sales were far below plan, and projected profits did not materialize. Fran Philip must identify the problems and... View Details
Keywords: Business Startups; Profit; Growth and Development Strategy; Marketing Strategy; Strategic Planning; Problems and Challenges; Creativity
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Lal, Rajiv, and James Weber. "Freeport Studio." Harvard Business School Case 501-021, September 2000. (Revised February 2007.)

    Tarun Khanna

    Tarun Khanna is the Jorge Paulo Lemann Professor at the Harvard Business School. For almost three decades, he has studied entrepreneurship as a means to social and economic development in emerging markets. At HBS since 1993, after obtaining degrees from Princeton... View Details

    • 03 Oct 2012
    • News

    Top-Level Leaders Have Less Stress Than Others

    • February 2010 (Revised September 2011)
    • Case

    Roche's Acquisition of Genentech

    By: Carliss Y. Baldwin, Bo Becker and Vincent Marie Dessain
    Franz Humer, CEO of the Roche Group, must decide whether to mount a hostile tender offer for the publicly-owned shares of Roche's biotechnology subsidiary, Genentech. The case provides opportunities to analyze Roche's strategy with respect to Genentech, the pros and... View Details
    Keywords: Mergers and Acquisitions; Business Subsidiaries; Negotiation Offer; Organizational Culture; Corporate Strategy; Biotechnology Industry; Pharmaceutical Industry; Switzerland
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    Baldwin, Carliss Y., Bo Becker, and Vincent Marie Dessain. "Roche's Acquisition of Genentech." Harvard Business School Case 210-040, February 2010. (Revised September 2011.)

      Jacob M. Cook

      Jacob Cook is a Lecturer in the Marketing Unit at Harvard Business School, where he teaches the EC course Digital Marketing & AI Workshop. His work focuses on how companies design and scale customer acquisition and retention strategies using digital marketing,... View Details

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