Quality Management System - Publications - Faculty & Research

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Strategic Plan | Information Technology

Content Management System (CMS) Program 3.10: Research Computing Platform (formerly CloudJump) 4. Protect HBS Information & Technology Assets 4.01: Data Loss Prevention (completed) 4.02: View Details

07 Sep 2021
News

Summer Fellowship Recipient is a Changemaker in Tanzania

provide a convenient and confidential channel for patients to share feedback on such things as the quality of care they received and the cleanliness of the facility they visited, as well as any incidences of abuse—reports that have long... View Details

Keywords: April White

Web

Getting Things Done: Motivating Yourself and Others - Course Catalog

contending with this challenge, the designer of an incentive system—or someone trying to motivate themselves—faces an important tradeoff between inducing high levels of motivation and inducing the right types of behavior. All incentive View Details

September 2011
Teaching Note

Growing Pains at Stroz Friedberg (TN)

By: David A. Garvin

Teaching Note for 311008. View Details

Keywords: Risk Management; Growth and Development; Revenue; Organizational Culture; Organizational Structure; System; Transformation; Consulting Industry

Citation

Purchase

2010
Working Paper

Performance Tradeoffs in Team Knowledge Sourcing

By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson

This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details

Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India

Citation

Read Now

01 Oct 2002
News

Books

“establishing a sense of urgency” — is told by a middle manager who sought to spur change in his company's purchasing process by highlighting its inefficiencies.The manager hired a summer intern to catalogue... View Details

30 Jul 2019
Working Paper Summaries

‘Organizing’, ‘Innovating’, and ‘Managing’ in Complexity Space

Keywords: by Michael C. Moldoveanu

12 Nov 2013
First Look

First Look: November 12

reverse auction. In the case, GSK is hit with a potentially devastating suit and must hire a firm in time to respond. The recently hired managing attorney, Sophia Keating, grapples with GSK's approach. The GSK veterans assure her that the... View Details

Keywords: Sean Silverthorne

01 Sep 2011
News

‘Green’ Trailblazers

and Santiago, Chile For-profit conservationists David Blood (MBA 1985) Generation Investment Management London, New York, and Sydney Investment management that integrates sustainability factors and... View Details

Keywords: Management; Management; Management; Management

01 Aug 2008
Research & Ideas

Does Market Capitalism Have a Future?

capitalism. By market capitalism we mean a system where decisions about what to produce and at what price are made by private firms operating in free markets. We wanted to know in what ways forces within capitalism itself might create... View Details

Keywords: by Garry Emmons

01 Sep 2003
News

Incentives and Operational Excellence

Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

identifying a prescribed percentage of managers—in GE's case 10%—who are candidates for possible dismissal, in part under the assumption that selection and training processes are not perfect and that this is the best way to raise the View Details

Keywords: by James Heskett

05 May 2010
What Do You Think?

Is Denial Endemic to Management?

Bullard suggested that "Ruthless realism is, itself, pathological . The professional pilot denies a crash is inevitable until a second before impact, and that ability to believe one can save the ship is critical to the attitude of actually saving it."... View Details

Keywords: by Jim Heskett

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

feelings, and self-image. Food is like clothing or shelter: you can get by with the basics, or you can aspire to some aesthetics. The new insistence on food quality may be an outgrowth of a larger need to put more meaning and satisfaction... View Details

07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

Freyd); profit-oriented risk managers and payment processors such as insurers (R. MacKenzey, Emre Erkut, and others); specialized service providers (including malpractice lawyers) at various points in the channel (C. J. Cullinane, Michael... View Details

Keywords: by Jim Heskett; Health

01 Feb 2001
News

The Doctor Is In

finance, it seems, are never far from the minds of anyone in health care these days, even at fiscally sound MGH, the Harvard-affiliated teaching hospital that is recognized as an industry model. Indeed, with its conflicting mix of human needs and financial limits, the... View Details

Keywords: healthcare; Health, Social Assistance

01 Sep 2018
News

Research Brief: Where Top-Down Tops Out

recent study, “The Impact of CEOs in the Public Sector: Evidence from the English NHS,” Associate Professor Raffaella Sadun and her coauthors conclude that a singular leader is far less effective in these large and complex public hospitals. The decentralized View Details

Keywords: Jennifer Myers

01 Apr 2014
First Look

First Look: April 1

centers. It uses a transfer-pricing system designed to account for interdependencies between profit centers and to induce coordination. Further, profit center managers are incentivized with own-level... View Details