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Show Results For
- All HBS Web
(6,865)
- People (19)
- News (1,430)
- Research (4,091)
- Events (42)
- Multimedia (39)
- Faculty Publications (2,262)
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- 04 May 2010
- First Look
First Look: May 4
fundamentally new product line. In 2005, Tennant Company had developed an innovative, environmentally friendly cleaning technology that could potentially revolutionize cleaning. Historically, Tennant was a... View Details
Keywords: Martha Lagace
- 20 May 2016
- Op-Ed
World Health Organization Lacks Leadership to Combat Pandemics
new report says as much. The report comes from The Commission on Global Health Risk Framework for the Future. It makes 26 recommendations which aim to strengthen the WHO’s leadership role in coordinating international preparedness and... View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry... View Details
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
formidable research and teaching talents on bringing business-focused solutions and perspectives to address these problems. Some examples: In Zambia, Nava Ashraf and several colleagues conducted field studies to determine if charging for the water purification View Details
- 02 Jun 2011
- What Do You Think?
Is it Time for a National Bankruptcy?
involved a developed economy, "That would (suggest) a new type of fourth world country, a developed economy which just turned into a developing one." Should world financial policy essentially reflect a philosophy of "let... View Details
Keywords: by Jim Heskett
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
With cross-sector collaborations on the rise, a new book exploring partnerships between business and social organizations in the Americas comes at just the right time. Social Partnering in Latin America: Lessons Drawn from Collaborations... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
trying to avoid. It’s alleged that pressure was increasingly being applied by top management to meet cost and delivery targets. Sales had done a great job selling planes several years out at prices based on costs that it was thought would eventually be achieved as the... View Details
- 21 Oct 2024
- Research & Ideas
What Happens in Vegas Could Shape the Metaverse
how elevated footbridges connect competing resorts in Las Vegas today, a true metaverse could allow users to hop between different and even competing worlds, rather than confining them to separate closed-off experiences. While new... View Details
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at... View Details
Keywords: Re: Multiple Faculty
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
incentives, many operational problems can be traced to poor controls in interorganizational settings: interorganizational because the medical supply company deals with a hospital group and the video store acquires its products from movie... View Details
Keywords: by Martha Lagace
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
online. An Alignable survey found that 25 percent of respondents were turning to social media to reach customers while 18 percent were engaging them through email. [div class=infogram-embed data-id=_/jF8KxCrlVaEnmbl0ELf4][/div] The key is to harness the most effective... View Details
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
my new book Deep Purpose: The Heart and Soul of High-Performance Companies, I explore how purpose-driven leaders find success by going beyond focusing only on shareholders and customers and also considering their employees, communities,... View Details
Keywords: by Ranjay Gulati
- 14 Oct 2008
- Research & Ideas
Should You Bring Advertising Expertise In-House?
also bring new tools for managing advertising campaigns. These technological changes are likely to result in shifts in production and transaction cost, and thus existing patterns of advertising agency-client... View Details
- 03 Feb 2016
- What Do You Think?
How Do You Hire an 'Impostor'?
commented that, “I would any day prefer self moderation to empty haughtiness.” Nilgun Yetis described them as “very talented and wholehearted people.” GuestReader put it this way: “Lack of certainty in one’s ability to succeed is reasonable at the outset of a View Details
Keywords: by James Heskett
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
above are numerous in a channel that includes, in your comments, food and tobacco producers of unhealthy products (Christy Hitchens, Tom Dolembo); lifestyle equipment and service providers; developers and manufacturers of high-cost... View Details
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
targets, but a tactical tool that’s rarely part of strategy formulation. Develop the best product, and let the sales department figure out the best way to get it to the customer, they think. And many sales leaders like it that way. Perhaps that’s why there has been an... View Details
Keywords: by Michael Blanding
- 01 Jul 2013
- Research & Ideas
Crowdfunding a Poor Investment?
web-based service or app that once might have cost millions to launch can see the light of day for a little over $100,000. Because of that, an influx of new investors through crowdfunding could potentially allow innovative startups to put... View Details
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace
- 06 Mar 2013
- What Do You Think?
Who Should Manage Our Work Time?
takes up time and requires prioritization? Is it a reflection of the fact that productivity improvement in non-manufacturing activities lags behind the manufacturing sector, at least in the US? Is it an indication that our View Details
Keywords: by James Heskett