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  • 26 May 2015
  • First Look

First Look: May 26

parents, students, and educators experience the school day. Ventilla focuses on three aspects: 1) using technology to reduce operational costs of the traditional school; 2) intense focus on customer service and reframing school View Details
Keywords: Sean Silverthorne
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

of the common contracts people sign with themselves each year. If you have resolved to eat healthier, try ordering your groceries a week in advance of delivery. Internet delivery services make it all too... View Details
Keywords: by Carmen Nobel
  • 13 May 2014
  • Working Paper Summaries

The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty

Keywords: by Tiziana Casciaro, Francesca Gino & Maryam Kouchaki; Legal Services
  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

certify structured products with a low default likelihood as safe and from a large supply of investors who view them as such. Download the paper:... View Details
Keywords: Martha Lagace
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

sustained growth while pursuing a strong export orientation provided the empirical backdrop for this approach. Government policy to achieve export-led growth is then essentially about findings ways to increase the ability to sell... View Details
Keywords: by Christian Ketels
  • 09 Feb 2021
  • News

Investing in Entrepreneurship

leadership, modesty, and service to business and society,” added Matt Segneri (MBA 2010), who has served as the Bruce and Bridgitt Evans Executive Director of the Harvard Innovation Labs since early 2020.... View Details
Keywords: Susan Young
  • 14 May 2013
  • First Look

First Look: May 14

conversations circled around a common theme: "This is the biggest idea that's ever been presented at our partners' meeting. We love what you're doing, but it's not right for us as an investment."... View Details
Keywords: Sean Silverthorne
  • August 2018
  • Case

Garanti Payment Systems: Digital Transformation Strategy (A)

By: Shelle M. Santana and Esel Çekin
Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage the bank’s already... View Details
Keywords: Loyalty Program; Campaign Management; Campaign Enrollment; Branding; Customer Acquisition; Regulations; Regulatory Changes; Bank; Retail Banks; Banking; Credit Card; Payment Systems; Installment; Mobile App; Call Center; Data Analytics; Digital Technology; Banks and Banking; Business Subsidiaries; Mobile and Wireless Technology; Credit Cards; Brands and Branding; Governing Rules, Regulations, and Reforms; Decision Choices and Conditions; Digital Transformation; Financial Services Industry
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  • July 2012 (Revised April 2014)
  • Case

Research In Motion: The Mobile OS Platform War

By: Alan MacCormack, Brian Dunn and Chris F. Kemerer
The case describes competition in the market for smart phones in the US, and the position of one player, Research In Motion (RIM) who manufacture the popular Blackberry line of products. Early in 2011, RIM is in trouble. Its stock price has plummeted, amidst poor... View Details
Keywords: Innovation; Product Development; Technology Strategy; Platform Strategy; Software; Hardware; Technological Innovation; Innovation Strategy; Information Infrastructure; Mobile and Wireless Technology; Digital Platforms; Applications and Software; Telecommunications Industry; Technology Industry; Canada; United States
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  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

advantages to bring to the battle. Asymmetric skills act as a weapon a company can brandish to attack its opponents. What indicates an attempt at co-option? One sign is an... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • 29 Oct 2019
  • Sharpening Your Skills

Robots in the Boardroom

Steamships, electricity, the railroad, airplanes, the internet—technology and business have always been intertwined. Now a new tech revolution is pushing forward as organizations figure out how to use... View Details
Keywords: by Sean Silverthorne
  • Web

Organizational Leadership Course | HBS Online

and less averse to having difficult conversations. Juliana Casale Head of Marketing at Crazy Egg Learn to lead at scale and mobilize your employees as you transition your business from a startup into View Details
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

poor managers because they persist in their behaviors as reps rather than managers. This article discusses why this is common, the problems with standard advice about how to address this issue, what it now takes to be an effective sales... View Details
Keywords: Dina Gerdeman
  • Article

Power to the People

By: Eric D. Werker

Every nongovernmental organization has a mission statement. For example, CARE, one of the world's largest and best-funded NGOs, explains its mission as serving "individuals and families in the poorest communities in the world. Drawing strength from our global... View Details

Keywords: Mission and Purpose; Food; Service Operations; Inflation and Deflation; Experience and Expertise; Economic Slowdown and Stagnation; Knowledge; Poverty; Agribusiness; Diversity; Non-Governmental Organizations; Innovation and Invention; India
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  • 20 Jan 2015
  • First Look

First Look: January 20

Processing up to 8,000 orders per day, the robots help make Quiet Logistics a highly efficient firm and free its workers to complete additional value-added services such as... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2003
  • News

Kumar Mahadeva

Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press... View Details
Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • November 2001 (Revised April 2003)
  • Case

Camp Dresser & McKee: Getting Incentives Right

By: Ashish Nanda
"If you try to use money to motivate behavior, you are in a powerful and dangerous place, especially with engineers and scientists," remarked Tom Furman, CEO of Camp Dresser & McKee, Inc. (CDM), a consulting environmental engineering firm. Historically, CDM had... View Details
Keywords: Motivation and Incentives; Compensation and Benefits; Service Industry
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  • Web

Outdoor Spaces | About

has been built upon as the campus has been expanded over the years. Central to the learning experience are the spaces around campus where staff, faculty, and students gather in between classes, attend meetings, and celebrate at events.... View Details
  • Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

the globe Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Who Should Attend: Senior-level management from health care delivery organizations, such... View Details