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Show Results For
- All HBS Web
(12,581)
- People (96)
- News (4,331)
- Research (4,047)
- Events (80)
- Multimedia (275)
- Faculty Publications (2,565)
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- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
the shopping journey have both pleasure and pain," he says. "Pleasure and pain exist close to one another, and one can be triggered by the other. The checkout person could be unpleasant. Or, he could do something nice that makes it a positive View Details
- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
broad range of perspectives. Let me also add that smaller corporations stand to benefit as much or more than their larger counterparts who likely have had some experience in managing change and organizational renewal. Finally, we have... View Details
Keywords: by Staff
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
observe homophily in ethnicity and gender increases the probability of forming teams by 25%. Homophily in education and past working experience increases the probability of forming teams by 17% and 11 % respectively. Homophily in... View Details
Keywords: Sean Silverthorne
- 16 Feb 2016
- First Look
February 16, 2016
forthcoming Journal of Financial Economics Who Neglects Risk? Investor Experience and the Credit Boom By: Chernenko, Sergey, Samuel Gregory Hanson, and Adi Sunderam Abstract—Many have argued that overoptimistic thinking on the part of... View Details
Keywords: Sean Silverthorne
- 02 Aug 2011
- First Look
First Look: August 2
seed-capital investments or alumni groups. Experiments with other models, whether internal or with partners, provide experience and readiness for future change. Learning from partners, or from corporate... View Details
Keywords: Sean Silverthorne
- 10 Jan 2012
- First Look
First Look: January 10
http://people.hbs.edu/mbaker/cv/papers/Investor_Sentiment_JFE_Article_In_Press.pdf Memory Lane and Morality: How Childhood Memories Promote Prosocial Behavior Authors:F. Gino and S. Desai Publication:Journal of Personality and Social Psychology (forthcoming) Abstract... View Details
Keywords: Sean Silverthorne
- May 20, 2016
- Comment
World Health Organization Lacks Leadership to Combat Pandemics
By: John A. Quelch
When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives... View Details
Keywords: Global Health; World Health Organization; World Bank; Pandemics; Emergency Preparedness; Experience and Expertise; Decisions; Forecasting and Prediction; Communication Strategy; Nonverbal Communication; Framework; Governance; Government and Politics; Health; Management; Practice; Problems and Challenges; Projects; Risk and Uncertainty; Human Needs; Civil Society or Community; Social Issues; Welfare or Wellbeing; Biotechnology Industry; Health Industry; Journalism and News Industry; Medical Devices and Supplies Industry; Public Administration Industry; Tourism Industry; Transportation Industry; Travel Industry; Africa; Asia; Europe; Latin America; North and Central America; South America; West Indies
Quelch, John A. "World Health Organization Lacks Leadership to Combat Pandemics." Harvard Business School Working Knowledge (May 20, 2016).
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
little communication between the ranks and the top about how they were (or were to be) achieved. Both are now trying to regain reputations that may be lost for some time. Stretch goals have wide acceptance in the business world. View Details
Keywords: by James Heskett
- 23 Jun 2016
- Op-Ed
Brexit: Should Britain Stay or Go?
of the grandest experiment in cross-border supranational cooperation. A vision founded on Europe’s fundamental values of freedom, democracy, rule of law, and respect for human dignity. It is time for a rethink; it is time for Europe 2.0.... View Details
Keywords: by Geoffrey G. Jones & Dante Roscini
- 03 May 2016
- First Look
First Look, May 3, 2016
Overwhelming evidence and experience shows, however, that most companies are unable to transfer employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not... View Details
Keywords: Sean Silverthorne
- 10 Aug 2015
- Research & Ideas
Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers
were told that 1000:1 was the ratio of the retailer's CEO's salary to the average employee's salary. The other half were told that the ratio was much lower: an idealistic 5:1. A related experiment raised the low ratio to a more realistic... View Details
- 14 Jan 2008
- Research & Ideas
Mapping Polluters, Encouraging Protectors
Toffel. "We decided to bridge this impasse by creating the experiment inherent in MapEcos, providing a diverse group of companies the opportunity to disclose their environmental management efforts. The map provides both the stimulus... View Details
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
is not much historical data and experience for managers to draw upon when developing or applying metrics, and many economic benefits of e-commerce projects are seen as difficult to measure. Further, the pace of change in e-business and... View Details
Keywords: by Marc J. Epstein
- 13 Jul 2010
- First Look
First Look: July 13
manufacturer in the world. In the mid-1980s, Giant produced over a million bikes per year with the Giant brand on fewer than 15% of them; by 2008, Giant was producing 6.4 million bicycles with 70% carrying the Giant brand. And in 2010, the transition was still... View Details
Keywords: Martha Lagace
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
respond, and the value of the topic in the business world. Sarah Jane Gilbert: What led to your interest to develop and teach The Moral Leader course? Sandra Sucher: My interest in the topic of moral leadership—the focus of The Moral Leader course—originated in my own... View Details
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and, indeed, throughout Europe—would... View Details
Keywords: by Walter Kuemmerle
- 26 May 2015
- First Look
First Look: May 26
Gilchrist, Duncan S., Michael Luca, and Deepak Malhotra Abstract— Do higher wages elicit reciprocity and lead to increased productivity? In a field experiment with 266 employees, we find that paying higher wages, per se, does not have a... View Details
Keywords: Sean Silverthorne
- 18 Sep 2012
- First Look
First Look: September 18
Drawing on authenticity research, we propose that the initial stage of socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in... View Details
Keywords: Sean Silverthorne
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
it as a question, Dianne Jacobs challenged us to think about whether "the experience and consequences of practicing leadership (and the use of masks) will be different for women"? (She believes they are.) Dr. Kervokian asked... View Details
Keywords: by Jim Heskett
- 10 Mar 2008
- Research & Ideas
Encouraging Entrepreneurs: Lessons for Government Policy
Entrepreneurship," a working paper coauthored with Jesper B. Sørensen of Stanford University's Graduate School of Business, Nanda examines the question of whether a person is more likely to pursue an entrepreneurial activity if some of his or her coworkers have... View Details
Keywords: by Julia Hanna