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  • All HBS Web  (11,286)
    • People  (74)
    • News  (2,855)
    • Research  (3,799)
    • Events  (45)
    • Multimedia  (239)
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  • 13 Jun 2012
  • HBS Case

HBS Cases: A Startup Takes On the Credit Ratings Giants

and 2009, when the field of ratings seemed ripe for upheaval, Becker learned of several planned rating agency start-ups, including what would become KBRA. When the firm lured... View Details
Keywords: by Maggie Starvish; Banking; Financial Services
  • 04 Dec 2013
  • Research & Ideas

The Fantastic Horizon: How to Invest in a New City

These are not short view real estate traders. Key Lessons What can we learn from these two projects, joined in common purpose but separated by 10,000 kilometers, Islam and Buddhism, and 70 inches of annual... View Details
Keywords: by John Macomber; Construction; Real Estate
  • 13 Feb 2006
  • Research & Ideas

Turning High Potential into Real Reward

into outdoor gear. He builds up a worldwide supply chain by recruiting people who want to gamble that there is a customer need not being met by polyester. NB: For prospective entrepreneurs, what are the key lessons to be learned here?... View Details
Keywords: Re: Joseph B. Lassiter; Consumer Products
  • 31 Oct 2004
  • Research & Ideas

The New CEO’s Wrong Message

style, such processes enable the CEO to make effective decisions consistent with where he wants the company to go. One of our new CEOs learned this the hard way. Soon after he became CEO, he was asked to... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

practices NSM, they are able to build affective engagement with their employees in creating a learning environment where each employee feels respected and fulfilled in an environment of trust.'' Kim Forbes... View Details
Keywords: by James Heskett
  • 28 May 2012
  • Research & Ideas

A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy

Thousands of large, profitable companies have all the right intentions of giving back to society—and yet a sizable number of them have corporate social responsibility (CSR)... View Details
Keywords: by Dina Gerdeman
  • 02 Apr 2010
  • What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

over their own needs)." Mark Isaac pointed out that "Succession plans, open communication, and knowing that the company cares, create a learning environment." Gerald Nanninga's reference to findings View Details
Keywords: by Jim Heskett
  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

''How long can this be sustained without effective push-back?" Others noted the benefits of scale in fostering success for the foreseeable future. Robert Duque suggested that the organization will learn... View Details
Keywords: by James Heskett; Retail
  • 18 Feb 2002
  • Research & Ideas

Wrap-up: Software, Telecom, and Recovery

"We're waiting for the cycle to return." Is it possible VCs didn't learn anything from the dot-com bubble and subsequent crash? Marc Fogassa, a principal at Axiom Venture Partners, said, "The industry has a herd effect—if... View Details
Keywords: by Wendy Guild & Martha Lagace; Financial Services; Technology; Communications; Telecommunications
  • 26 Sep 2005
  • Research & Ideas

What Perceived Power Brings to Negotiations

And so the manipulation of the alternatives was really straightforward. Q: What can managers and other professionals learn from this research when they find themselves in negotiations? A: I think the... View Details
Keywords: by Mallory Stark
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

Do companies with reputations for acting in socially responsible ways receive public goodwill when unpleasant news hits? The question of how much (or even if) corporate social responsibility (CSR) policies benefit companies beyond the... View Details
Keywords: by Michael Blanding; Energy
  • 10 May 2017
  • Research & Ideas

Amazon Web Services Changed the Way VCs Fund Startups

prove their worth quickly, VCs may be underfunding other more complex types of startups that require more time to bear fruit. “One of the challenges with this approach is it really directs attention View Details
Keywords: by Michael Blanding; Banking; Financial Services; Information Technology
  • 22 Dec 2003
  • Research & Ideas

How to Build a Better Board

of investors and employees? It turns out that many of the boards of imploded companies such as Enron were composed of smart, honest,... View Details
Keywords: by Martha Lagace
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

negotiations be secret or open, separate or collective? How can you avoid being harmed by the sequencing tactics of others? Here's some advice: Study Patterns Of Influence And Deference Would-be coalition... View Details
Keywords: by James K. Sebenius
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

track where your order is in the assembly process, even before it is ready for shipment. What we have learned from a host of these new applications is indeed important. When we first did the research study,... View Details
Keywords: by Sarah Jane Johnston
  • 12 Oct 2011
  • Research & Ideas

Creating Online Ads We Want to Watch

quarter in a communal "swear jar" every time they utter an obscenity. Rather than curb their cursing, they start swearing a blue streak after learning the pooled money will go toward a case of Bud Light.... View Details
Keywords: by Carmen Nobel; Consumer Products
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

like budgeting, should be part of the annual governance cycle. Whenever plans are changed at the enterprise or business unit level, executives likely need to realign the organization with the new direction. The alignment process, View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 23 Mar 2021
  • Book

Succeeding in the New Work-from-Anywhere World

because I have to take my car to the mechanic.” “I would have sent this sooner but I am struggling with my technology.” “Our new client is from Connecticut—hey, that’s where I grew up!” “I saw the picture you posted of Johannesburg. My... View Details
Keywords: by Michael Blanding
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

are enough reviews I can debias--I can just select the ones that are more authentic and not consider the inauthentic ones. Q: We use our trust meter that’s built in and figure out which ones are authentic. A: Yes. And if you had a course in statistics, one View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 17 Jun 2002
  • Research & Ideas

A Litmus Test for Entrepreneurs

afford to pass on any opportunity, no matter how small. They see business much like a game of PacMan—you can bag big fish only by learning to swallow small ones. The best entrepreneurs also recognize that... View Details
Keywords: by Walter Kuemmerle
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