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Show Results For
- All HBS Web
(6,805)
- People (1)
- News (2,520)
- Research (3,707)
- Events (51)
- Multimedia (75)
- Faculty Publications (2,678)
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- July 2015
- Article
BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment
By: Uma R. Karmarkar and Bryan Bollinger
As concerns about pollution and climate change have become more central in public discourse, shopping with reusable grocery bags has been strongly promoted as environmentally and socially conscious. In parallel, firms have joined policy makers in using a variety of... View Details
Keywords: Grocery Shopping; Reusable Bags; Licensing; Priming; Goals; Hedonic; Marketing Strategy; Consumer Behavior; Environmental Sustainability; Retail Industry
Karmarkar, Uma R., and Bryan Bollinger. "BYOB: How Bringing Your Own Shopping Bags Leads to Treating Yourself, and the Environment." Journal of Marketing 79, no. 4 (July 2015): 1–15.
- September 2008
- Teaching Note
Harrington Collection: Sizing Up the Active-Wear Market (Brief Case)
By: Richard S. Tedlow and Heather Beckham
- October 2008 (Revised August 2010)
- Case
The Christmas Eve Closing
By: Peter Tufano
In 2002, two homeowners in Massachusetts are deciding whether to refinance their home less than two years after taking out an initial mortgage and a subsequent home equity line of credit. View Details
Tufano, Peter, and Andrea Ryan. "The Christmas Eve Closing." Harvard Business School Case 209-043, October 2008. (Revised August 2010.)
- November 2007 (Revised September 2010)
- Exercise
Social Identity Profile
By: Sandra J. Sucher
This survey asks students to identify their various social identities and the impact these identities have on how they behave and are treated in HBS and in other settings. View Details
Sucher, Sandra J. "Social Identity Profile." Harvard Business School Exercise 608-091, November 2007. (Revised September 2010.)
- 01 Jan 2022
- News
Reporting, with an MBA
- 13 Apr 2021
- News
Managing a Top Performer Who Alienates Their Colleagues
- 28 Oct 2020
- News
How to Lead in a Crisis
- 09 Apr 2019
- News
Finding a Fix for Food Allergies
photo by Stu Rosner Food allergies affect 30 million Americans and one in 12 children, sometimes triggering life-threatening reactions. Yet there are no approved FDA treatments or cures. These sobering facts became alarmingly real to Elise and Greg Bates (both MBA... View Details
Keywords: Jill Radsken
- 01 Mar 2017
- News
Lego Stays on Script
Illustrations by Chris Gash Illustrations by Chris Gash It sounded like a cynical money grab, a 90-minute commercial that no adult would willingly watch. But The LEGO Movie, released in 2014, surprised audiences worldwide with its clever, subversive story line, winning... View Details
Keywords: Julia Hanna
- 01 Sep 2016
- News
Events Around the World
1 PARIS: Eddy Pirard (MBA 1991), Philippe Sereys de Rothschild (MBA 1991), Paula Zazadze Arrigo (MBA 1990), and Gregory Salinger (MBA 1991) at the Campaign’s Paris Regional Event at the Pavillon Gabriel in May 2015. 2 MEXICO CITY: Vera Makarov (MBA 2010), Felipe... View Details
- 12 Feb 2016
- News
Creating Common Ground in Communities of Conflict
Photography by Gary Laufman “What do you want to be when you grow up?” Umaimah Mendhro (MBA 2009) was visiting her native Pakistan, working for a microfinance education nonprofit, when she was tasked with photographing students in a school. Peering through her camera... View Details
Keywords: Jill Radsken
- 01 Oct 2000
- News
Silent Killers: Overcoming Barriers to Organizational Learning
In their HBS working paper "Overcoming the 'Silent Killers' to Strategy Implementation and Organizational Learning," HBS professor Michael Beer and Russell A. Eisenstat, president of the Center for Organizational Fitness, outline six barriers to implementing strategic... View Details
Keywords: Judith A. Ross
- 01 Oct 2000
- News
A Message from Dean Clark
This is a remarkable time in the business world and in the history of Harvard Business School. With advances in technology, a thriving global marketplace, and the entrepreneurial spirit alive and well in companies of all sizes, we are in an era of expanding... View Details
Keywords: Educational Services
- 01 Sep 2015
- News
In My Humble Opinion: Keith Clinkscales (MBA 1990)
Keith Clinkscales (MBA 1990) began his 25-year media career at Vibe, a magazine founded by producer and musician Quincy Jones, before heading up Vanguarde Media, publisher of Heart & Soul, Honey, and Savoy magazines. “No matter what the medium, it is a joy and an... View Details
- 01 Apr 2001
- News
Beyond Accommodation
It was in grade school that James D. Gibbons (MBA 1994) first began to lose his sight, a process he retraces in terms of his ability to cope at school. “I started moving up to the front of the class but not because I was smart,” laughs Gibbons, a tall, affable Indiana... View Details
- 13 Nov 2014
- News
City Hall Appoints HBS Grad Lauren Lockwood as Chief Digital Officer
- 01 Sep 2013
- News
Noted & Quoted
“I showed it to [Putin], and he put it on and he goes, 'I can kill someone with this ring.' He put it in his pocket, and three KGB guys got around him and walked out.” —New England Patriots owner Robert Kraft (MBA 1965), on the 2005 disappearance of his $25,000 Super... View Details