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  • All HBS Web  (6,934)
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    • News  (1,689)
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  • 01 Oct 2001
  • Research & Ideas

Five Questions for Stuart Gilson

the end I believe this accounting innovation played an important role in the ultimate financial success of the restructuring. Some critics have pointed to recent labor unrest at the airline as evidence that... View Details
Keywords: by Sean Silverthorne
  • 13 Jul 2015
  • Research & Ideas

‘Humblebragging’ is a Bad Strategy, Especially in a Job Interview

If you've spent any time on Twitter, then you're probably familiar with the "humblebrag"—a brag veiled in a complaint, so as to sound less blatantly like a brag. Here's an example from the Twitter account of... View Details
Keywords: by Carmen Nobel
  • 10 Jan 2005
  • Research & Ideas

Professors Introduce Valuation Software

elements of the firm's accounting if they believe that reported data do not capture the economic performance of the company. The model then provides standardized financial... View Details
Keywords: by Sean Silverthorne
  • 02 May 2012
  • What Do You Think?

Can the “Leadership Industry” Fulfill Its Promise?

from in-house leadership programs to offerings by outside organizations. It encompasses a growth industry that spans various types of endeavors. (Several of Harvard's graduate... View Details
Keywords: by Jim Heskett
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

How should a company deliver financial news—both good and bad—to a broad spectrum of stakeholders, including investors, customers, government, and environmentalists? Energy giants Total and BP have learned best practices through trial and... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 02 Jan 2020
  • Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

accountants should audit the public option’s financial statements to certify that its administrators stated expenses accurately, just as they do for private insurers. Unlike Medicare, this version of the... View Details
Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration
  • 04 Mar 2002
  • What Do You Think?

Why the Bull Market in Leadership Books?

... leadership of (especially people) assets." The timing of this "bull market," Chris Wolfington writes, may be accounted for by "the wave View Details
Keywords: by James Heskett
  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

discussing such things as the end of cheap oil, the exportation of jobs, work-life issues, the importance of attitude versus skills in work, marketing productivity, "judo... View Details
Keywords: Re: James L. Heskett
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

treated for cancer out of the patient experience," says Feeley, who still serves as head of MD Anderson's Institute for Cancer Care Innovation. The bundles represent the treatments clinicians select for... View Details
Keywords: by Carmen Nobel; Health
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

accounts at a Schwab branch office. "There is a certain ceremony that most people are used to when large sums of money are involved," he explains. Because customers aren't comfortable using their mouse to... View Details
Keywords: by Susan Young
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

AI oversight and regulation. At least that’s the impression created by a small sample of comments on this month’s column. Sandeep made the case for an AI czar. “Any public servant is accountable to you and... View Details
Keywords: by James Heskett; Technology
  • 05 Aug 2002
  • Research & Ideas

Five questions for Regina E. Herzlinger

care system into a consumer-driven model. What, in a nutshell, are the advantages to your proposal? And the risks? Herzlinger: The pros of consumer-driven health care: Unlike today's cookie-cutter insurance policies, under consumer-driven... View Details
Keywords: by Martha Lagace
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

often fail to take into account the complete value of the customers they are trying to retain. "What's missing from traditional methods is that they focus only on a customer's likelihood to churn, but not on... View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

Summing Up The title of this wrap-up and the one that accompanied this month's original column basically just deletes "Wikileaks." The original title was my mistake. The intent was not to direct attention to Wikileaks in a... View Details
Keywords: by James L. Heskett
  • 01 Sep 2003
  • What Do You Think?

To Whom Should Boards be Accountable?

along with other very thoughtful responses, suggest a wide divergence of views on the role of the board in the life cycle of a corporate entity. Interestingly, those who teach... View Details
Keywords: by James Heskett
  • 05 May 2003
  • What Do You Think?

Is This a Golden Era for Marketing Productivity?

proportion of a firm's customers that account for nearly all of its profits may not exceed 10 percent when one takes into account the significant... View Details
Keywords: by James Heskett
  • 09 Jun 2009
  • Research Event

Business Summit: Enterprise Risk Management

Editor's Note: This is a summary of an HBS Business Summit presentation. View a full summary and video of the event on the HBS Centennial Web site linked below. Date of Event:... View Details
Keywords: Re: Robert S. Kaplan
  • 18 Jun 2001
  • Research & Ideas

When In-House Research Isn’t Enough

For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant professor and Class View Details
Keywords: by Jim Aisner
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

make the first move. Health care institutions must lead the charge by updating technologies and internal incentive structures to protect providers and patients now and in the future. Susanna Gallani is the Tai Family Associate Professor View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 01 Aug 2019
  • What Do You Think?

Has the Twitter Age Left the Case Method Behind?

plans that are transient at best, “get big fast” management philosophies, and attention spans of minutes instead of days, will there be a role for the case method? How fast... View Details
Keywords: by James Heskett; Education
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