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Show Results For
- All HBS Web
(20,398)
- People (21)
- News (9,774)
- Research (3,856)
- Events (544)
- Multimedia (1,770)
- Faculty Publications (1,748)
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- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
individuals identified as likely to defect. The tricky part comes in figuring out exactly who should be targeted. “You have to look at the net profitability of the retention campaign” Sunil Gupta, the Edward W. Carter Professor of Business Administration at View Details
- 15 Apr 2013
- Research & Ideas
Solving the Search vs. Display Advertising Quandary
these investments motivated consumers to plunk down their credit cards or fill out an application for a service. That's why the Internet has been such a godsend to companies, says Sunil Gupta, the Edward W. Carter Professor of Business Administration at View Details
- 20 Aug 2012
- Research & Ideas
The Acquirers
understudied subject of business research. After all, the economic activity generated by these deals is huge—North American M&A deals in 2011 were estimated at $450 billion. But another reason, says Harvard Business School's Matthew... View Details
- 19 Dec 2011
- Research & Ideas
Climbing the Great Wall of Trust
In recent conversations with US executives doing business in China, Harvard Business School Assistant Professor Roy Y.J. Chua heard about a new trend. In an East Asian version of cutting deals on the golf course, Chinese executives often... View Details
Keywords: by Michael Blanding
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
to consumers—and fairer to the businesses they review. “What this does is reduce the noise. We're trying to extract more information from the reviews.” Michael Luca, an assistant professor at Harvard Business School, believes a review... View Details
- 03 Nov 2011
- What Do You Think?
The Ultimate Question in Management
Read More: Stephen M. R. Covey with Rebecca R. Merrill, The Speed of Trust: The One Thing That Changes Everything (New York: Free Press, 2006). Fred Reichheld and Rob Markey, The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in... View Details
Keywords: by James Heskett
- 30 Jan 2006
- Research & Ideas
Looking Behind Bad Decisions
expect it to be published by Bantam in 2007. I am also developing my research with Dolly Chugh on bounded ethicality and bounded awareness, themes that have been at the core of my recent publications in Harvard Business Review. View Details
Keywords: by Manda Salls
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
as well. In addition, interviews at five of the branches supported the findings. Speaking to an audience of other Harvard faculty at the HBS Faculty Research Symposium on May 25, Ely discussed the bank study as well as the complexity of... View Details
Keywords: by Martha Lagace
- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
Twenty years has provided time to judge the success or failure of Theodore Levitt's predictions of a global economy populated by standardized products and marketing approaches. For the colloquium, a number of Harvard Business School and... View Details
Keywords: by Working Knowledge editors
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
firms. The faculty are drawn from Harvard Business School's Organizational Behavior and Service Management groups and have expertise researching professional service industries, providing consulting services to major firms, and in some... View Details
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
Thank you for inviting me to testify before you. My name is Alnoor Ebrahim, and I am an Associate Professor at Harvard Business School and a Principal of the Hauser Center For Nonprofit Organizations at View Details
Keywords: by Alnoor Ebrahim
- 20 Sep 2021
- Research & Ideas
How Much Is Freedom Worth? For Gig Workers, a Lot.
average driver out of their preferred shift is as bad as cutting their weekly earnings by more than 5 percent. For the California drivers that we study, the ability to start or stop working at any moment and the flexibility to change hours from week to week are... View Details
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
competitive with someone who is personally advising you, and at a fraction of the cost,” says Luis Viceira, George E. Bates Professor and Senior Associate Dean for International Development at Harvard Business School. Viceira explores... View Details
- 31 Aug 2016
- Research & Ideas
One Quarter of Entrepreneurs in the United States Are Immigrants
immigrants are responsible for a lot of great companies,” says William Kerr, the Dmitri V. D’Arbeloff — MBA Class of 1955 Professor of Business Administration at Harvard Business School. “After all, they argue, [Google founder] Sergey... View Details
Keywords: by Michael Blanding
- 15 Jun 2016
- Research & Ideas
These VC Partners May Make Your Firm Less Innovative
You don’t know what you don’t know—and almost by definition new entrepreneurial ventures need a helping hand from established partners if they hope to succeed. “Startups suffer from what researchers call ‘liability of newness,’” says View Details
- 11 Feb 2015
- Research & Ideas
Politicians Benefited From Using Toxic Loans
opting for the short-term benefits in spite of the risks?” "There is no doubt the transactions were very risky, as interest rates on these loans frequently exceeded 20 percent," says Boris Vallée, an assistant professor in the Finance unit at View Details
- 02 Jul 2014
- What Do You Think?
Are Today’s Business Heroes Challenging Our Ideas About Leadership?
Resolve," Harvard Business Review, January 2001, pp. 67-76. James C. Collins and Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies (New York: HarperBusiness, 1994). Bill George, Authentic Leadership:... View Details
Keywords: by James Heskett
- 03 Feb 2014
- Research & Ideas
The Tricky Business of Managing Web Advertising Affiliates
When the FBI charged Shawn Hogan and two others with defrauding eBay of about $21 million in affiliate marketing sales, Benjamin G. Edelman was watching closely behind the scenes. Edelman's name rarely came up at the time of the 2010 arrests, but the View Details
- 16 Sep 2013
- Research & Ideas
Earnings Calls That Get Lost in Translation
reaction on capital markets. It was written by Harvard Business School assistant professors Gwen Yu and Francois Brochet, with MIT Sloan of Management doctoral student Patricia Naranjo. Although targeted at foreign executives, the... View Details
Keywords: by Dina Gerdeman
- 01 Feb 2012
- What Do You Think?
Is Support for Small Business Misplaced?
point out possible misconceptions about job creation by small businesses off the mark? Do they miss the point? What do you think? Original Article In the late 1990s, a group of faculty at the Harvard Business School proposed a new... View Details
Keywords: by James Heskett