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  • All HBS Web  (12,709)
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  • March 2021 (Revised June 2022)
  • Case

Bill Wilson: Changing the World

By: Robert Simons and Max Saffer
This case describes the life choices of Bill Wilson, the founder of Alcoholics Anonymous. A young man with tremendous potential, Wilson hit rock bottom as a drunk. An epiphany, coupled with his personal drive, led him to build a worldwide organization that has helped... View Details
Keywords: Leadership Development; Nonprofit Organizations; Mission and Purpose; Values and Beliefs; Personal Characteristics; Leadership Style; Work-Life Balance; Personal Development and Career
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Simons, Robert, and Max Saffer. "Bill Wilson: Changing the World." Harvard Business School Case 121-048, March 2021. (Revised June 2022.)
  • February 2018
  • Case

Redfin

By: Marco Di Maggio and Julia Kelley
Redfin, a technology-powered residential real estate brokerage, was founded in 2002 with the intention of using technology to disrupt the real estate industry. Over the next 15 years, Redfin made several changes to its business model. Initially, the company provided... View Details
Keywords: Business Model; Strategy; Decision Making; Real Estate Industry
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Di Maggio, Marco, and Julia Kelley. "Redfin." Harvard Business School Case 218-051, February 2018.
  • 09 Oct 2013
  • News

The Cheater's High: Why it Feels Good to be Unethical

  • October 2012 (Revised July 2013)
  • Case

Olympus (A)

By: Jay W. Lorsch, Suraj Srinivasan and Kathleen Durante
As 2012 approached, the woes of the financial crisis seemed to be fading, companies were resuming business as usual, and some of the scrutiny on corporate governance practices began to recede as well. That is until another major financial scandal emerged in Japan in... View Details
Keywords: Accounting; Corporate Governance; Electronics Industry; Health Industry; Japan
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Lorsch, Jay W., Suraj Srinivasan, and Kathleen Durante. "Olympus (A) ." Harvard Business School Case 413-040, October 2012. (Revised July 2013.)
  • August 2020
  • Case

Sheena Gupta (A)

By: Leslie Perlow and Matthew Preble
Sheena Gupta (A) is a first-person narrative of a Harvard Business School alumna (class of 2008) who has thoughtfully and purposefully crafted the various components of her life in a way that aligns with her personal values and needs. Gupta shares her life story, and... View Details
Keywords: Personal Development and Career; Values and Beliefs; Work-Life Balance
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Perlow, Leslie, and Matthew Preble. "Sheena Gupta (A)." Harvard Business School Case 421-028, August 2020.
  • March 2016 (Revised October 2017)
  • Case

Salesforce.com vs. Siebel (Abridged)

By: David B. Yoffie
Explores the phenomenon of software becoming a service. Salesforce.com has catapulted into the lead for offering a customer relationship management (CRM) solution as a Web-based service. Siebel, the leader in CRM packaged software sales, has to devise a strategy to... View Details
Keywords: Customer Relationship Management; Competitive Strategy; Software
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Yoffie, David B. "Salesforce.com vs. Siebel (Abridged)." Harvard Business School Case 716-454, March 2016. (Revised October 2017.)
  • July 1991 (Revised June 1993)
  • Background Note

Conflicting Responsibilities

By: Joseph L. Badaracco
Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details
Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations
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Badaracco, Joseph L. "Conflicting Responsibilities." Harvard Business School Background Note 392-002, July 1991. (Revised June 1993.)
  • July 1986 (Revised March 1989)
  • Case

Jim Southern

By: Howard H. Stevenson
A recent MBA graduate has reached tentative agreement for an LBO of a forms-printing business with $43 million sales. At the eleventh hour, however, the seller has demanded that the buyer personally guarantee $4 million of accounts payable. View Details
Keywords: Agreements and Arrangements; Leveraged Buyouts; Accounting
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Stevenson, Howard H. "Jim Southern." Harvard Business School Case 387-009, July 1986. (Revised March 1989.)
  • 18 Oct 2021
  • News

How to Reframe What Work Means to You

  • 2014
  • Chapter

Reaching Your Potential: Know Yourself—and Find Fulfillment

By: Robert Steven Kaplan
Despite racking up impressive accomplishments, you feel frustrated with your career—convinced you should be achieving more. You may even wish you had chosen a different career altogether. These feelings often stem from a common error: buying into others' definitions of... View Details
Keywords: Fulfillment; Leadership; Satisfaction; Personal Development and Career; Success
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Kaplan, Robert Steven. "Reaching Your Potential: Know Yourself—and Find Fulfillment." Chap. 3 in HBR Guide to Getting the Mentoring You Need, 31–42. Boston: Harvard Business Review Press, 2014.
  • June 2011
  • Background Note

It's a Social World

By: Stephen P. Bradley and Nancy Bartlett
Social media had fashioned the lives of individuals and communities by 2010, providing an opportunity and a challenge for companies of all sizes. This note provides background on various social media (e.g. social networks, forums, games and communication services) and... View Details
Keywords: Customer Relationship Management; Brands and Branding; Marketing Strategy; Media; Service Operations; Sales; Opportunities; Corporate Strategy; Web
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Bradley, Stephen P., and Nancy Bartlett. "It's a Social World." Harvard Business School Background Note 711-544, June 2011.
  • January 2023
  • Case

EKI Energy Services: One Billion Carbon Credits

By: George Serafeim
Within nine months from the time of its Initial Public Offering (IPO) in April of 2021, EKI Energy Services (EKI) shares had increased by more than 8,000%. Equally explosive was the growth of the company’s revenues and Earnings Before Interest, Taxes and Depreciation... View Details
Keywords: Carbon Credits; Carbon Emissions; Growth; Business Analysis; Environmental Sustainability; Corporate Valuation; Climate Change; Accounting; Valuation; Transition; Renewable Energy; Analysis; Product Positioning; India
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Serafeim, George. "EKI Energy Services: One Billion Carbon Credits." Harvard Business School Case 123-060, January 2023.
  • 18 Sep 2016
  • News

Rush to Take Advantage of a Dull iPhone Started Samsung's Battery Crisis

    Scott Duke Kominers

    Scott Duke Kominers is a Professor of Business Administration in the Entrepreneurial Management Unit; as well as a Faculty Affiliate of the View Details

    • 21 Jun 2018
    • News

    Six Books Worth Reading This Summer

    • 2007
    • Book

    When Professionals Have to Lead: A New Model for High Performance

    By: Thomas J. DeLong, John J. Gabarro and Robert Lees
    For too long, professional services firms (PSFs) have relied on the "producer-manager" model, which works well in uncomplicated business environments. However, today's managing directors must balance conflicting roles, more demanding clients, tougher competitors, and... View Details
    Keywords: Leadership; Management Practices and Processes; Service Operations; Performance Effectiveness; Strategy
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    DeLong, Thomas J., John J. Gabarro, and Robert Lees. When Professionals Have to Lead: A New Model for High Performance. Harvard Business School Press, 2007.
    • November 2010
    • Article

    People Often Trust Eloquence More Than Honesty

    By: Todd Rogers and Michael I. Norton
    This article presents a dual interview based on a research study we conducted. Our study found that an artful dodger of questions was generally considered more likable than a person who answered the same questions directly but with less eloquence. We comment on the... View Details
    Keywords: Research; Social Psychology; Communication; Perception; Business or Company Management; Government and Politics
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    Rogers, Todd, and Michael I. Norton. "People Often Trust Eloquence More Than Honesty." Harvard Business Review 88, no. 11 (November 2010): 36–37.
    • 28 Nov 2012
    • News

    A Novel Approach to Business Books

    • 25 Mar 2014
    • News

    Harvard Historian Nancy Koehn On The Ever-Evolving Gloria Steinem

    • August 2001 (Revised March 2003)
    • Case

    PassAct, Inc.

    PassAct is a virtual distributor for high-tech R&D components and products, taking orders from researchers within companies, passing them on to appropriate suppliers, and monitoring fulfillment. Customers order from a Web-based catalog with built-in work-flow... View Details
    Keywords: Internet and the Web; Order Taking and Fulfillment; Web Services Industry
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    McAfee, Andrew P. "PassAct, Inc." Harvard Business School Case 602-026, August 2001. (Revised March 2003.)
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