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  • All HBS Web  (13,785)
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  • All HBS Web  (13,785)
    • People  (13)
    • News  (3,519)
    • Research  (7,004)
    • Events  (174)
    • Multimedia  (286)
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← Page 182 of 13,785 Results →
  • October 2011
  • Article

Under Threat: Responses to and the Consequences of Threats to Individuals' Identities

I review and reconceptualize identity threat, defining it as an experience appraised as indicating potential harm to the value, meanings, or enactment of an identity. I also develop a theoretical model and propositions that generate insights into how individuals... View Details
Keywords: Identity; Value; Theory; Organizations; Research
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Petriglieri, Jennifer L. "Under Threat: Responses to and the Consequences of Threats to Individuals' Identities." Academy of Management Review 36, no. 4 (October 2011).
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 17 Jun 2020
  • Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 2/5

murders – George Floyd, Breonna Taylor, Ahmaud Arbery – are preceded by a nearly unbroken thread of terror and oppression that has been imposed on Black Americans. So, what I want to share with the HBS community is simple.   I. If you can’t fathom how this happened,... View Details
  • June 2007
  • Article

Which Levers Boost ROI?

By: Margeaux Cvar and John A. Quelch
The article refers to ROI, or return on investment, and focuses on a rational strategy for financial markets that uses outside industry comparisons. The first step is to identify parallel businesses that have similar characteristics such as growth, capital, and market... View Details
Keywords: Mathematical Methods; Financial Markets; Investment Return
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Cvar, Margeaux, and John A. Quelch. "Which Levers Boost ROI?" Harvard Business Review 85, no. 6 (June 2007): 21–24.
  • Web

About - Race, Gender & Equity

equality in business and society at large. Leadership Robin J. Ely Initiative Co-Chair, Diane Doerge Wilson Professor of Business Administration, Emerita Robin Ely is the Diane Doerge Wilson Professor of Business Administration, Emerita at Harvard Business School. She... View Details
  • Web

About - Business & Environment

on business and environment topics Educate students to transform organizations to become environmentally sustainable Disseminate insights from research and foster alumni engagement on critical environmental topics BEI brings together more... View Details
  • Research Summary

Overview

By: Susanna Gallani
In her current research, Professor Gallani draws on economic and sociological theories to analyze the design of incentive and performance management systems. She explores the effectiveness of monetary and non-monetary incentives, feedback systems, and types of... View Details
  • September 2001
  • Background Note

Assessing Your Organization's Crisis Response Plans

Organizations inevitably face crises, but few are well prepared to deal with them. This note summarizes the findings of research and experience about what it takes to respond effectively in crisis situations. Provides principles to guide crisis response planning,... View Details
Keywords: Organizations; Crisis Management
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Watkins, Michael D. "Assessing Your Organization's Crisis Response Plans." Harvard Business School Background Note 902-064, September 2001.
  • 27 Sep 2015
  • News

Pharma gives drug development the Hollywood treatment

  • 03 May 2012
  • News

Does high stress trigger creativity at work?

  • 30 Apr 2013
  • News

When It Comes To Productivity, Technology Can Hurt And Help

  • 18 Nov 2010
  • News

Sexism That Irks Goldman Profits Savvy CEOs

  • 16 Aug 2021
  • News

Building Trust from the Inside Out with Sandra Sucher

  • 03 Jan 2013
  • News

'iPhone 6' vs. 'New iPhone' -- How to Brand a Next-Generation Product

  • 22 Sep 2020
  • News

Hedge Funds Reject Central Banker Criticism on Volatility

  • 30 Aug 2019
  • News

Allocating capital to microentrepreneurs through community surveys in India

  • 08 Sep 2017
  • News

Working Mothers Shouldn't Feel a Twinge of Guilt

  • 20 Feb 2018
  • News

Electronic health records don’t cut administrative costs

  • 29 Mar 2012
  • News

Culture at 30,000 Feet Above Ground

  • 04 Mar 2016
  • News

Startups Can’t Revolve Around Their Founders If They Want to Succeed

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