futures - Publications - Faculty & Research

11 Sep 2014
Working Paper Summaries

Chief Sustainability Officers: Who Are They and What Do They Do?

Keywords: by Kathleen Miller & George Serafeim

01 Jul 2014
Working Paper Summaries

Creating Reciprocal Value Through Operational Transparency

Keywords: by Ryan W. Buell, Tami Kim & Chia-Jung Tsay

24 Aug 2012
Working Paper Summaries

Equalizing Outcomes vs. Equalizing Opportunities: Optimal Taxation when Children’s Abilities Depend on Parents’ Resources

Keywords: by Alexander Gelber & Matthew Weinzierl

17 Aug 2012
Working Paper Summaries

Dividends as Reference Points: A Behavioral Signaling Approach

Keywords: by Malcolm Baker & Jeffrey Wurgler

March 2021 (Revised August 2024)
Case

Hotwire.com: Navigating Through Turbulence

By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine

On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details

Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco

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January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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Finance Awards & Honors - Faculty & Research

Tutorial for “The Job Rating Game: The Effects of Revolving Doors on Analyst Incentive.” Josh Lerner : Appointed Vice Chair, Global Agenda Council on Future of Investing, World Economic Forum, 2014-2016. Kristin W. Mugford : Received the... View Details

Portrait Project

Brandon Angelini

Together with my wife, we will build our family. With my friends, we will build long-lasting relationships. With my current and future colleagues, we will build businesses together. And when a yard presents me with a shady place in need... View Details

23 Jun 2023
News

Highlights from the Spring 2023 Alumni Board Meeting

that has defined the transformational experience of an HBS MBA. "Will we continue to get the most promising young students and future leaders and attract the most remarkable faculty and staff that creates this transformational experience... View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

articles on emerging markets—despite their now huge importance in the global economy. The reason is that journal editors reward the authors of papers employing rigorous testing of rigorous datasets. Once you leave North America, Europe, and Japan, data becomes sparse,... View Details

Keywords: by Sean Silverthorne

03 Jun 2020
Blog Post

How to Thrive as a Remote Manager and Employee

virtually may lead to a full-time role with the company in the future or build up your experience to take on more projects or a full-time role at another organization. Related Resources Statement of Work Example The View Details

01 Feb 2010
Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

getting executives to behave more responsibly. Q: Since your research is work in progress, do you have plans to expand your study to uncover additional findings? What would you include in future studies? A: Yes, this is still very much... View Details

Keywords: by Sarah Jane Gilbert

22 Jan 2013
First Look

First Look: Jan. 22

at the level of (a) organizational collectives, (b) single organizations, (c) organizational building blocks, and (d) individuals. Building on this framework, we develop a general model that points to major avenues for future research and... View Details

Keywords: Sean Silverthorne

28 Jan 2016
Blog Post

Why Get an MBA?

has done an admirable job seamlessly integrating this kind of content into the curriculum. I’m a firm believer that sessions like this today will pay great dividends in the future as my classmates and I navigate this growingly complex... View Details

26 Mar 2018
Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

another's, or peer pressure to work on behalf of the larger group. All of those forms of incentive influence individual decisions, which are driven by expectations of future outcomes. “We make choices in anticipation of what the... View Details

Keywords: by Michael Blanding; Manufacturing

01 Jan 2005
News

Joseph J. O'Donnell, MBA 1971

bought the rest of the stock and changed the name to Boston Concessions Group. From the beginning, O'Donnell's vision of the company's future went far beyond the traditional parameters. "The way I looked at it," he says, "we were in the... View Details

09 Jun 2024
Blog Post

The EC Formula: MBA Class of 2024 Looks Back

class and how will you apply it in the future?The value driver framework, especially Professor Esty’s belief that value creation can create win-win-wins in society without sacrificing shareholder value. In my onboarding discussions with View Details

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

ourselves. As a result, we shouldn't trust anything that we say or plan. He cites studies that conclude that people deceive themselves into thinking they will do things in the future that, when the time comes, they have no intention of... View Details

Keywords: by James Heskett

05 Sep 2014
News

Keeping Education in Check

practice.) It’s not just Berman’s own history and hope for the future success of children that motivates him—he notes that there is real science behind his belief. In 2000, for example, researchers found that 120 hours of chess... View Details

Keywords: Maureen Harmon

16 Nov 2011
Working Paper Summaries

Private Equity and Employment

Keywords: by Steven J. Davis, John C. Haltiwanger, Ron S. Jarmin, Josh Lerner & Javier Miranda

Publications