Relationship Management - Publications - Faculty & Research

08 Apr 2008
First Look

First Look: April 8, 2008

Society to Create Competitive Advantage Harvard Business School Case 307-076 Focuses on the experience of China's largest shirt manufacturer in managing various aspects of government relations in China. Identifies a wide variety of social... View Details

Keywords: Martha Lagace

September–October 2018
Article

The Paradox of Responsive Authoritarianism: How Civic Activism Spurs Environmental Penalties in China

By: Christopher Marquis and Yanhua Bird

Recognizing the need to better understand institutional change processes in authoritarian states, which play an increasingly prominent role in the world economy, we examine the efficacy of civic activism aimed at spurring governmental action concerning the... View Details

Keywords: Civic Activism; Authoritarianism; Regulation; Corporate Sustainability; Environmental Sustainability; Government and Politics; Business and Government Relations; Social Issues; Change; China

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November 2017 (Revised September 2020)
Supplement

Miami's Tech Future (B): Building the Entrepreneurial Ecosystem

By: Rosabeth Moss Kanter

In 2017, Miami was rated #1 among U.S. cities for startups, but about 40th for “scale-ups” – growth companies. This case shows how leaders of incubators and accelerators supported startups and a culture of entrepreneurship, but also describes some factors limiting... View Details

Keywords: Scaling; Growth; Startup; Community Engagement; Community Impact; Community Relations; Business Startups; Entrepreneurship; Information Technology; Growth and Development Strategy; Business and Community Relations; Miami; Florida

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22 Oct 2021
News

Women Do More to Fight Burnout — and It’s Burning Them Out

12 Jul 2021
News

Better, Simpler Strategy

10 Apr 2020
News

How to Be an Inclusive Leader Through a Crisis

07 Nov 2016
Research & Ideas

Corporate Tax Strategies Mirror Personal Returns of Top Execs

“There is actually a lot of heterogeneity with the actions that executives take. For me that was very surprising.” Pérez Cavazos, part of the Accounting and Management Unit, initially doubted his colleague Andreya M. Silva would find... View Details

Keywords: by Roberta Holland

18 Jul 2018
Blog Post

Amira Rashad: An Ambidextrous Mind Meets Consumer Needs in the Middle East

ambidextrous mind," Amira says. "I'm equally comfortable with the details of ground-level execution as I am with the big picture, 30,000-foot, pie-in-the-sky vision." In 2010, her personal and professional lives took a dramatic turn when her husband was... View Details

08 Sep 2016
News

How We Make It Work

moment, they would appreciate what we’re trying to do and laud it versus feeling like something was taken from them: They would see their parents managing people and striving to accomplish things. I believe all those things that matter to... View Details

January 2006 (Revised May 2006)
Case

Akin Ongor's Journey

By: Rosabeth M. Kanter

A retired bank CEO, one of Turkey's most admired leaders, wants to start a leadership institute to develop emerging leaders in the eastern Mediterranean region. Describes his biography and values, the models he established for excellent financial performance and... View Details

Keywords: Leadership Development; Values and Beliefs; Partners and Partnerships; Corporate Social Responsibility and Impact; Business Startups; Environmental Sustainability; Retirement; Education Industry; Turkey; United States

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12 May 2020
Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

pitches, and managing multiple stakeholders, has been a challenge Pasricha has welcomed. She says, “To close the digital divide in San Jose we’ve been running this collaborative effort between the public and private sectors that feels... View Details

Keywords: Social Enterprise; Technology; Nonprofit / Government

28 Apr 2020
Blog Post

The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

pitches, and managing multiple stakeholders, has been a challenge Pasricha has welcomed. She says, “To close the digital divide in San Jose we’ve been running this collaborative effort between the public and private sectors that feels... View Details

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

encouraged to stay in the system. Far from it. Stewardship involves careful construction and management of channel relationships so that the valuable members are suitably rewarded and the less valuable... View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

July 2011
Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 410062. View Details

Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States

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December 1998 (Revised October 1999)
Case

Han Young Labor Dispute (A), The

Examines the evolution of a labor dispute at the Han Young maquiladora in Tijuana, Mexico. The dispute began over union representation at a 120-worker company, but soon escalated into a source of tension between the United States, Canada, and Mexico, and a test for the... View Details

Keywords: Agreements and Arrangements; International Relations; Labor Unions; Trade; Labor and Management Relations; Conflict and Resolution; Business and Government Relations; Canada; United States; Mexico

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September 1974 (Revised June 1986)
Case

William D. Ruckelshaus and the Environmental Protection Agency

By: Joseph L. Bower

Keywords: Government Administration; Environmental Sustainability; Business and Government Relations; United States

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June 2016
Article

Task Segregation as a Mechanism for Within-Job Inequality: Women and Men of the Transportation Security Administration

By: Curtis K. Chan and Michel Anteby

What could explain inequality within a given job between groups of workers, particularly between women and men? Extant workplace inequality scholarship has largely overlooked as a source for inequality the job’s work content—the actual tasks workers perform. It is... View Details