Publications

21 Oct 2014
First Look

First Look: October 21

compensation and incentives, performance reviews, and measuring sales effectiveness. Part 4 examines broader organizational requirements for effective selling and strategy implementation: developing sales managers who can manage and... View Details

Keywords: Sean Silverthorne

07 Aug 2007
First Look

First Look: August 7, 2007

units, we found beneficial effects of front-line staff participation and collaboration on organizational performance, as measured by improvement in risk-adjusted unit mortality. However, the positive effects had contingencies.... View Details

Keywords: Martha Lagace

20 Mar 2019
Research & Ideas

Gender-Diverse Companies Thrive Only Where Diversity is Embraced

industry’s normative acceptance of gender diversity. In countries where gender diversity has been highly accepted (e.g. European countries), gender diversity is positively correlated with firm performance, as measured by market value and... View Details

Keywords: by Sean Silverthorne

24 Mar 2002
Research & Ideas

Are Assets Only for America’s Wealthy?

other measures aimed at getting more federal funding for social service programs, and is under debate in Washington. The Act aims to promote and greatly increase the number of Individual Development Accounts (IDAs). IDA accounts provide... View Details

Keywords: by Carla Tishler

10 Sep 2024
Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

of the study. "Already we’re seeing how generative AI can change people's lives." Businesses that were already financially stable used the AI-generated advice to produce measurable improvements, while struggling businesses ran into... View Details

Keywords: by Ben Rand

28 May 2019
News

Research Brief: Field Research

that boost an individual’s income as well as regional food security. Second, PAD’s work responds to the long-standing challenge among social enterprises to measure impact—something Cole has seen firsthand in his research with the HBS... View Details

Keywords: Jen McFarland Flint; Crop Production; Agriculture

01 Dec 2017
News

Ink: Alumni Book Recommendations

the 21st century: “Advancing women means breaking free of a new set of stereotypes and assumptions, not only for women, but also for men. It means challenging a much wider range of conventional wisdom about what we value and why, about View Details

23 Jul 2013
News

Building Great Schools around Great Teachers

performance. While Klemmer delights in the anecdotal evidence, he cautions that the sample is too small to claim measurable student improvement. But he is thinking big. "Look at World War II. We had 150,000 trained military personnel in... View Details

Keywords: Linda Kush; Elementary and Secondary Schools; Educational Services

01 Oct 2002
News

John R. Davis

and accounting for all 800 “cow units” (a standard measurement that in this case means about 1,175 actual cattle). Calving season calls for constant monitoring of the pregnant cows and helping them give birth — including stitching them up... View Details

02 Jun 2011
News

Serious Fun

unexpected) expenses and making investment decisions along the way about upgrades (such as lights and equipment) that will improve Angel’s performances (and pay). The impact of the games to date is encouraging. In surveys of participants who played Farm Blitz and Bite... View Details

Keywords: Julia Hanna; Arts, Entertainment; Management, Scientific, and Technical Consulting Services; Professional Services

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

done, often without their customers’ knowledge, in order to meet goals for achieving “deeper” relationships with them. The number of a bank’s services supposedly used by each customer is a way in which Wells Fargo (and many other banks) View Details

Keywords: by James Heskett

January 2015 (Revised July 2019)
Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details

16 Jul 2020
News

Accounting for Real Change

independent auditors. The COVID pandemic has revealed a similar problem, Cohen writes. “This time, it is the measurement of companies’ social and environmental impacts that must be made transparent.” One-third of the world’s... View Details

August 1998 (Revised December 1998)
Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest

Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry

August 1983
Background Note

Balance of Payments: Accounting and Presentation

By: David B. Yoffie

Provides an overview of balance of payments accounting and analytical presentation of balance of payments data. Includes sample transactions to illustrate the application of the basic accounting principles and definitions of the standard balances. View Details

Keywords: Accounting; Analytics and Data Science; Management; Standards; Mathematical Methods

January–February 2021
Article

Food and Drug Administration Guidance Documents and New Medical Devices: The Case of Breast Prostheses

By: Rachel E. Weitzman, Ariel Dora Stern and Daniel B. Kramer

As pressure mounts on the Food and Drug Administration (FDA) to speed its review process for novel devices, and budgetary pressures further strain its resources, the critical role of guidance documents in assuring consistent, rigorous, and scientifically grounded... View Details

Keywords: Medical Devices; FDA; Health Care and Treatment; Government Administration; Information; Standards

Read Now

June 2018
Case

Verona Group

By: Robert L. Simons and Sarah Abbott

Are a salesperson's struggles her own fault or the result of a problematic job design? Anna George works as a salesperson at Verona Group, a company that designs and wholesales high-end women's apparel. She had spent nearly 20 years in sales with another fashion label... View Details

Keywords: Jobs and Positions; Design; Analysis; Performance; Measurement and Metrics; Salesforce Management; Organizational Design

June 1998
Article

International Accounting Standard: New Employee Benefits Standard

By: David F. Hawkins

Keywords: Global Range; Accounting; Standards; Compensation and Benefits

Find at Harvard

January 1997 (Revised February 1998)
Case

Elsie Y. Cross Associates, Inc. and CoreStates Financial Corp.

By: Rosabeth M. Kanter and Thomas Dretler

A consulting firm specializing in diversity and organizational change assists an 18,000-employee bank with a massive culture change effort. View Details

Keywords: Change; Size; Organizational Change and Adaptation; Organizational Culture; Diversification; Consulting Industry; Financial Services Industry